Octopus Electric Vehicles Reviews 5,813

I have heard all of the radio adds and thought seriously have these people been paid. The customer service with Octopus Electric Vehicles is nothing short of perfect. They really do communicate with their customers every step of the way. Great Job Alex and everyone how managed my delivery at Octopus.

Rosie has been fantastic through my EV journey and has helped deal with everything. She has been caring and understanding

Couldn’t really fault anything - so 5 stars, good communication, quick responses to questions also. Would use again!

Charlie helped me to define exactly which car to select according to my priorities. He was very clear, and made the process very simple, whilst at the same time ensuring that no detail was missed. Although I was pretty set in what I wanted before I joined the conversation I had a few questions which he was happy to answer in full. It was a pleasure to talk with someone so clearly expert.

Excellent form Harley. He has dealt with me for the last year on this lease – from the initial process to taking the car abroad and adding additional drivers. Rapid responses and excellent communication throughout.

First class service from Fred.
Communication has been excellent throughout - from placing the order, receiving our new car, and the understanding and professionalism shown with the follow-up call and aftercare.
A personal approach and friendly manner is always appreciated and Fred genuinely seemed to be interested and invested in our order.
This is our second EV car with Octopus and I wouldn't wish to use anyone else in the future.

Yosola was my contact, I found her helpful and easy to get hold off throughout the whole process. I would highly recommend.

I ordered an EV through Octopus’s salary sacrifice service, the agent dealing with my order, Robyn Martin, was very helpful throughout the order process and after delivery. Despite my initial choices not being available due to manufacturer facelifts, I got a vehicle I was happy with in the end.

very friendly and helfull. thank you

I am yet to receive my car but the customer service up till this point has been amazing and I feel very taken care of already.

Charlie in particular has answered all my questions and helped me with quotes plenty of times.

Hopefully this continues as I get my car!

My experience with Octopus EV has been nothing short of shambolic.
For a service costing me in excess of £20,000 per year, I expected professionalism, accountability and competent customer service. Instead, I have experienced months of excuses, contradictory information, broken promises and an astonishing lack of ownership.

The latest example perfectly sums up my experience.

On 5th June, Tania Stewart explicitly advised me that my account had already been paused to prevent automated payment requests, that Octopus would ensure my employer's payroll deductions were updated accordingly, and that any processing errors would be rectified immediately.

Weeks later, I have now been informed by another member of the Octopus EV team that none of this could actually be finalised because a collection date had not been confirmed. I am now being told that my employer may still process a full month's salary sacrifice deduction because no finalised billing information has been issued.

So why was I told otherwise?

This has been a recurring theme throughout my dealings with Octopus EV. Information provided one week is contradicted the next. Matters described as resolved suddenly become unresolved. Every delay is accompanied by another explanation, another excuse and another reason why something couldn't be done.

What makes this even more disappointing is that I escalated my concerns directly to CEO Gurjeet. Despite raising the matter at the highest level, nothing meaningful changed. The issue was simply passed down the chain and I never received any meaningful follow up. When a customer feels compelled to contact the CEO because normal channels have failed, they should expect more than a delegation email and silence thereafter.

To make matters worse, I have previously been asked by Tania to amend earlier reviews despite the underlying issues remaining unresolved.

I found this particularly disappointing. Customers should not be encouraged to improve reviews while the service itself continues to fall far below an acceptable standard. The focus should be on fixing the problems, not managing public perception.

The reality is that I have spent months chasing updates, correcting inaccuracies, seeking clarification and trying to obtain answers that should have been readily available from the outset. The burden has consistently fallen on me as the customer.
The most damaging aspect is the complete erosion of trust. When a company repeatedly provides information that later turns out to be inaccurate or incomplete, customers naturally lose confidence in everything they are told.

My Porsche Macan EV has spent a significant amount of time off the road with faults, yet dealing with Octopus EV has often been more frustrating than dealing with the vehicle issues themselves. Every stage of this process has felt reactive, disjointed and poorly managed.

For a company taking over £20,000 per year from a customer, the service I have received has been wholly unacceptable. Premium pricing should come with premium service. Instead, I have experienced constant excuses, poor communication, contradictory information and a complete lack of accountability.

I cannot recommend Octopus EV based on my experience.

The reply to my query was answered very quickly and they are very helpful

Super pleased with my new EV from Octopus, I wanted to say a big thank you to Daz my operation specialist who has been there along the way to help me with any questions and queries. Thankyou!

Excellent communication, help and support, loving my new car.

What an amazing process
I recently went through the process of getting a new EV through my company’s scheme with Octopus, and I have to say the whole experience was incredibly smooth. I’d always been a bit worried about things like taxes, costs, and charging, so I wasn’t completely sure at first.

Once I reached out, Fred from Octopus got in touch, and he was brilliant from the start. He walked me through everything, answered every question clearly, and genuinely made me feel comfortable and confident about taking the next step.

After I placed the order, Octopus kept me updated at every stage — documents signed, car ordered, delivery date arranged — right through to a follow‑up after the car arrived. It felt organised, transparent, and stress‑free from beginning to end.

I’m really happy with the service we received.
Huge thanks to Fred for making the whole process so easy and enjoyable!

This was such a smooth process
I recently went through the process of getting a new EV through my company’s scheme with Octopus, and I have to say the whole experience was incredibly smooth. I’d always been a bit worried about things like taxes, costs, and charging, so I wasn’t completely sure at first.

Once I reached out, Fred from Octopus got in touch, and he was brilliant from the start. He walked me through everything, answered every question clearly, and genuinely made me feel comfortable and confident about taking the next step.

After I placed the order, Octopus kept me updated at every stage — documents signed, car ordered, delivery date arranged — right through to a follow‑up after the car arrived. It felt organised, transparent, and stress‑free from beginning to end.

I’m really happy with the service we received.
Huge thanks to Fred for making the whole process so easy and enjoyable!

Very smooth ordering process with lots of support and guidance throughout. The choice of cars was good, as were the prices - I'm a very happy customer!

Eash was great, super helpful and responsive. Kept me informed the whole journey, and was polite and understanding.

Really Great service

Kiki has been a real help and support from day 1 - response is always quick, polite and gets the job done.