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Money Expert Reviews 

30,927
•
TrustScore 4.5 out of 5

4.6

Energy supplier
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Review summary

Created with AI, based on recent reviews

Considering 5,922 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, friendly demeanor, and extensive knowledge, often highlighting their ability to provide clear, straightforward advice. Many people appreciate the excellent customer service, noting that interactions are often pleasant, professional, and efficient, making complex processes feel hassle-free. Reviewers frequently mention saving money on their bills and finding great deals, indicating satisfaction with the pricing and the overall value of the service provided. The user experience is generally described as quick, easy, and seamless, with many consumers expressing gratitude for the stress-free process of switching providers. However, some people mentioned instances of pushy sales tactics or receiving incorrect information, which led to concerns about the accuracy of the deals offered.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, professionalism, and... See more

Customer service

Reviewers express satisfaction with customer service, highlighting quick responses and helpful, professional... See more

Service

Users describe positive interactions with service, highlighting the helpfulness, professionalism, and... See more

Price

Consumers find price to be positive, with many reporting significant savings on their gas and electric bills,... See more

User experience

People report positive experiences with user experience, highlighting the quick, easy, and straightforward... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well informed, straightforward advice. Brilliant staff with great insights. Saved money with my gas/electric bill. Although stayed with the same supplier, got a better deal than App was offering. Firs... See more

Rated 5 out of 5 stars

Don’t normally get involved with on street canvassers, but our gas/electric seem a bit high and was interested to know what was on offer. Dexter (from Money Expert) who we spoke to was very helpful an... See more

Rated 5 out of 5 stars

I dealt with a fantastic guy called Leo who explained everything really clearly and seemed genuinely invested in getting us the best deal possible. He was super polite and guided me through next steps... See more

Rated 5 out of 5 stars

Polite, patient service from Charlie. Able to answer my many questions. Felt confident he was finding us the best deal. Had all the information and offers at his fingertips but also came across as a f... See more

Company details

  1. #16 of 41 best companies in Energy supplier
  2. #19 of 40 best companies in Price comparison site

Written by the company

For all your money, utilities and insurance needs, look no further than Money Expert - your home for free advice and comparison services.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

31k reviews

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Asks customers to review

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4.6

All reviews

(30,927)

5,785 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Shaira provided exceptional customer…

Shaira provided exceptional customer service. She was patient, friendly, an excellent listener, and highly knowledgeable. She handled everything in a very professional manner and is a true asset to your team.
I would highly recommend speaking to her about any issues or concerns regarding service providers.

9 July 2026
Rated 4 out of 5 stars

Clear information

Ross, explained everything clearly, gave me good information and options, and told me the best deals for me.
I have change provider and time will tell iwhether I've made the right decision

9 July 2026
Rated 5 out of 5 stars

As a BG customer already

As a BG customer already, the guys demonstrated the savings that could be made without any possibility of costing more ( subject to same usage of course). They were professional, polite and informative

9 July 2026

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