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Matalan Reviews 

164,353
•
TrustScore 4 out of 5

4.1

Clothing Shop
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Review summary

Created with AI, based on recent reviews

Considering 50,897 reviews, reviewers had a great experience with this company. Customers are consistently pleased with the quality of the products, finding them to be good value for money and well-made. Many also highlight the excellent service, noting the ease of online ordering and the convenience of the click and collect option. Reviewers appreciate being kept informed about their orders and the quick processing and delivery of items. However, some people were dissatisfied with the delivery service, particularly when paying for next-day delivery that did not arrive on time. There were also occasional issues with damaged packaging, incorrect items, or security tags left on products, requiring additional trips to the store.

What people talk about most

Product

Consumers generally express satisfaction with the product, highlighting a great range of items, good quality,... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many praising the fast delivery and easy... See more

Order

Clients share ambiguous opinions on order experiences, with many reviewers finding the online ordering... See more

Quality

People report positive experiences with quality, consistently finding good quality items at reasonable... See more

Service

Users describe positive interactions with service, highlighting the speed and efficiency of the Click &... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was kept informed about delivery and collection. However I found the checkout to be quite slow as people paying by cash and/or returning goods were all being seen to by one person. There should be a... See more

Company replied

Rated 4 out of 5 stars

Website can be hard work when ordering a large amount of items and when trying to order as click and collect. I didn’t want my order delivered at all but couldn’t change to click and collect and no... See more

Company replied

Rated 4 out of 5 stars

I was delighted with my items. I had paid for next day delivery because I wanted the items for my husband to take on holiday. They delivery time kept getting later and later and I didn’t receive the... See more

Company replied

Rated 5 out of 5 stars

Great web site, fabulous prices, huge selection & easy to use. Quick service. However the delivery service was truely awful - the medium size box had fragile tape all over it but it looked like it ha... See more

Company replied

Company details

  1. #426 of 604 best companies in Clothing Shop
  2. #67 of 80 best companies in Children's clothes shop
  3. #16 of 22 best companies in Department store
  4. #212 of 234 best companies in Homewares Shop
  5. #189 of 239 best companies in Men's clothes shop
  6. #175 of 255 best companies in Ladies' clothes shop

About Matalan

Written by the company

Matalan

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About Matalan

From the day Matalan started back in 1985, to today, over 30 years on, our mission has always stayed the same; to provide outstanding quality and value for modern families. Our customers know us for good products at good prices, and they trust us to care for the environment, our communities and to have a positive impact on people’s lives too.

Matalan takes time to listen, understand and evolve to fit changing modern family needs, always with an emphasis on providing the highest quality clothing and homeware for the best price. 12 million UK families each year trust Matalan with their family budgets - to provide the range, style, quality and value that enable them to run a happy family home.

As a leading UK and International omni-channel retailer ranging from womenswear and menswear to homeware and furniture; Matalan offers something for all.

As of April 2019, Matalan has an impressive 230 UK stores and 49 International franchise stores within Europe and the Middle East, supported with a rapidly growing online channel.

Matalan’s locations, late night openings, convenient parking, 'everything under one roof' offering and click and collect service are just some of the reasons why our customers love shopping at Matalan.

Contact info

4.1

Great

TrustScore 4 out of 5

164k reviews

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4.1

All reviews

(164,353)

48,343 reviews in the last 12 months

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