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Smith & Kennedy Scents Reviews 

986
•
TrustScore 5 out of 5

4.9

Candle shop
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Review summary

Created with AI, based on recent reviews

Looking at 152 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their amazing quality, affordability, and the wide variety of strong, long-lasting scents that effectively fill their homes. Many people highlight the excellent customer service, noting the friendly approach, helpfulness, and quick resolution of any queries. Reviewers also frequently commend the speedy delivery and the beautiful, secure packaging of their orders. However, some customers mentioned that while most scents are strong and lasting, a few specific fragrances did not last as long or were not as potent as expected. A small portion of people also felt that some scents were too strong or had a perfume-like aroma that was not calming.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the divine and unique fragrances,... See more

Quality

Users describe positive interactions with quality, consistently praising the divine and amazing fragrances of... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising its speed and efficiency.... See more

Order

Customers had positive experiences with order, frequently highlighting the ease of ordering and the quick,... See more

Customer service

People report positive experiences with customer service, consistently describing it as excellent, brilliant,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been using Smith & Kennedy for as long as I can remember- no seriously- I was a teenager when my parents bought me my first pack! Over the years my adoration for the brand has only grow... See more

Rated 5 out of 5 stars

I have ordered from smith & kennedy for a few years now and recommended them to so many people over the last few years. I wouldnt go anywhere else. Their products are amazing, affordable, fantastic qu... See more

Rated 5 out of 5 stars

image Having ordered from a high street store YC i was abit septical weve ordering from a another company but omg u have changed my mind completely. smith and kennedy scent is an amazeing company fro... See more

Rated 5 out of 5 stars

This is by far the best Wax Melt Company I have came accross I have ordered from Smith & Kennedy for a few years now they have a vast collection of amazing scents which last for days..some old favou... See more

Company details

  1. #6 of 94 best companies in Candle shop

Written by the company

Handmade Luxury Scented Wax Melts & Home Fragrance Products

Contact info

4.9

Excellent

TrustScore 5 out of 5

986 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(986)

146 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Absolutely beautiful

Absolutely beautiful. A friendly gifted me a diffuser (with a fragrance I don’t like) but after googling ‘best fragrance oil) I bought this lime, basil and mandarins from the highly recommended Smith & Kennedy. It is so fresh, clean and positive. Gets rid of onion and cooking smells. Smells like an expensive French hotel now! Highly recommended xx delivered quickly too x

1 July 2026
Unprompted review
Rated 5 out of 5 stars

These are lovely scents and my new…

These are lovely scents and my new favourite. Yes there are cheaper out there, but there is something a little different about the scents as they are not the "usual" that everyone does. Not sure I understand the glitter but hey that's just me!! Love the little free sample you get too - my most recent one was so lovely immediately ordered it in "full size"

22 June 2026
Unprompted review
Rated 5 out of 5 stars

My favourite wax melts company .they're…

My favourite wax melts company .they're very efficient when any issues arise which is rare. Love their products their fragrances are divine and wide range .And lastly their customer service is second to none 💯

8 May 2026
Rated 5 out of 5 stars

Nice strong smelling waxes

I do like nice strong smelling waxes, with a good scent throw & I do find I get that with S&K. Ordering is easy, delivery quick & the one query I had, was dealt with immediately. Nice & varied choice of scents. I always warm my waxes either with a 4hr tealight, or with a 40w electric warmer, as I read somewhere on the S&K website thats the best way to get a good scent from their waxes & I find it does just that. Overall extremely happy.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fabulous Wax Melts

Absolutely fabulous Wax Melts ! I would 100% recommend Smith & Kennedy Scents. Smells are long lasting and I haven’t had one I don’t like yet! The choice of scents are out of this world!
Order you will not be disappointed

29 May 2026
Unprompted review
Rated 5 out of 5 stars

I purchased for myself and love it so…

I purchased for myself and love it so when my friends birthday was coming up I purchased it for her ans a present and she loves it as much as me ! I got the aftershave smelling melts and reed diffuser which smells so good ❤️

19 May 2026
Unprompted review

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