First time I’ve been in Jolleys, I didn’t think they’d sell frozen snake food. The frozen reptile food fridge was immaculate. The packs come in a clear resealable bag so you can actually see the q... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fantastic staff. Happy staff. Extremely helpful. Our dog really enjoys his visits to Jollyes as staff always welcome him as do other shoppers .. Always a fun & enjoyable time @ Jollyes. Makes for... See more
Company replied
Visited the store to purchase my cats favourite toy. Could not see it in stock, Bethany was super helpful in sourcing the toy for me, she went above and beyond to assist me. All the staff are extreme... See more
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Im always in here getting animal food the staff know my postcode and name i get big bags og cat biscuits for the yard cats and catlitter for mother cat always friendy Give a hug to all in Bridgwate... See more
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Company details
- #130 of 261 best companies in Pet shop
- #2 of 5 best companies in Pet Groomer
- #63 of 157 best companies in Pet Care Store
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
BW House, 1 Lea Road, EN9 1AS, Waltham Abbey, United Kingdom
- 01992 703010
- jollyes.co.uk
4.7
Excellent
104k reviews
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Sam 100%
Spent a lot of time today with Sam. She had excellent knowledge and skills with my recent rehomed Ukrainian chiweenie who is terrified. I was really struggling to get a correctly sized harness and on an earlier visit Sam suggested I bring her in. I was not sure she'd cope but Sam was absolutely brilliant with her. I can not thank her enough
8 July 2026
Unprompted review
Reply from Jollyes The Pet People
We are so happy to hear about your positive experience with our team member! It sounds like she provided exceptional support and expertise in a sensitive situation. We are delighted that we could help your chiweenie feel more comfortable and find the perfect harness. Thank you for sharing your kind words.
Always a friendly welcome at Congleton…
Always a friendly welcome at Congleton store for pets and owners alike. I love that the dogs seem to know it's their shop!!!
The staff are so attentive and helpful and take time to see to your pet's needs and your queries where needed. They are all very knowledgeable about the products and able to advise.
Also, there is always someone willing to take the heavy food sack to the car.
Well done all round, keep up the good work.
Thank you.
5 July 2026
Unprompted review
Reply from Jollyes The Pet People
We are so happy to hear that you and your furry friends always feel welcome at our Congleton store! It truly warms our hearts to know that our team's attentiveness, helpfulness, and knowledge are making a positive difference for you and your pets. We appreciate you recognizing our efforts to assist with heavy items. Your kind words mean a lot to us, and we will certainly continue striving for excellent service. Thank you for your wonderful feedback!
Reply from Jollyes The Pet People
We're so happy to hear our team was helpful and accommodating. Thank you for your kind words!
Great shop lovely staff
2 July 2026
Reply from Jollyes The Pet People
We are so glad to hear you enjoyed your visit and found our team to be lovely. We truly appreciate your kind words.
The go to place for affordable food …
The go to place for affordable food also I staff very polite, friendly and helpful
12 May 2026
Reply from Jollyes The Pet People
We're delighted to hear that you enjoyed our affordable food and found our staff to be polite, friendly, and helpful. Your kind words mean a lot to us!
Had a great experience at Jollyes…
Had a great experience at Jollyes today, Charlotte was super helpful and knowledgeable on dog food and helped us pick a great weight loss food for our dog.
5 July 2026
Unprompted review
Reply from Jollyes The Pet People
We're so glad to hear you had a great experience at our store. It's wonderful to know that our team provided helpful and knowledgeable assistance, especially with finding the right weight loss food for your dog. Thank you for sharing your positive feedback!
Great helpful and friendly staff
Great helpful and friendly staff, good selection, great prices and convenient location
5 July 2026
Unprompted review
Reply from Jollyes The Pet People
We're so glad to hear you had such a positive experience with our friendly staff, great selection, and convenient location. Thank you for your wonderful feedback!
Love this shop
Love this shop
Allways have what i need
Staff are so friendly and helpful
Good prices
4 July 2026
Reply from Jollyes The Pet People
We're so happy to hear you love our shop and always find what you need! It's wonderful to know our staff are friendly and helpful, and that you appreciate our good prices. Thank you for your kind words!
Good good very happy
2 May 2026
Reply from Jollyes The Pet People
We're so happy to hear you had such a positive experience with us. Thank you for your wonderful feedback!
Staff act like trained vets and offer poor advice
Jollyes is my closest pet shop however I am reluctant to visit again. Asked a member of staff to assist weighing my dog, who then proceeded to accuse me of neglecting my dog and my choice to feed cold pressed based on his weight. Went to the vet the next day for advice and when they weighed my dog he was 1.5kg heavier than in Jollyes! Vet was more than happy with my dog, his condition and my choice of food. Vet also told me not to take advice from a pet shop employee as they are not qualified to give proper nutritional advice.
23 May 2026
Reply from Jollyes The Pet People
We are truly sorry to hear about your recent experience and the distress caused by the interaction with one of our team members. We understand your reluctance to return after receiving such feedback, especially when it contradicted professional veterinary advice. We are taking your comments seriously and will be addressing this internally to ensure our team provides appropriate and respectful assistance. We appreciate you bringing this to our attention.
Reply from Jollyes The Pet People
We're truly happy to hear you enjoyed our products and service. We appreciate your kind words!
Staff are always friendly and helpful
30 June 2026
Reply from Jollyes The Pet People
We're so happy to hear that our staff consistently provides friendly and helpful service. We truly appreciate your kind words and positive feedback!
Staff always helpful
Staff always helpful . Good variety and its my dogs favourite shop, he will pukl to get in the shop and then rub himself along some of the shelves. He loves a good chicken foot to chew on
19 June 2026
Reply from Jollyes The Pet People
We're so happy to hear your dog loves visiting us and enjoys our variety, especially the chicken feet! We appreciate your kind words about our helpful staff.
Reply from Jollyes The Pet People
We're so glad to hear that you are happy with the quality of our pet food. Thank you for your wonderful feedback!
One-stop shop for happy cats!
Had a great experience at Jollyes. I picked up cat food, litter, a new cat tree, and some toys, and the quality of everything is fantastic. The cat tree is sturdy, the toys are a huge hit, and they have a great selection of food and essentials. It is so convenient being able to get all the good stuff in one trip. Highly recommend!
8 May 2026
Reply from Jollyes The Pet People
We are so happy to hear you had such a great experience finding everything you needed for your feline friends in one convenient trip! We're thrilled the cat tree is sturdy and the toys are a hit. Thank you for your wonderful feedback and recommendation!
Can’t fault them
Can’t fault them, to be honest. Always well stocked, staff are friendly. A great addition to the area.
20 June 2026
Reply from Jollyes The Pet People
We're so glad to hear that you appreciate our well-stocked shelves and friendly staff. It's wonderful to know we're a great addition to the area!
First time I’ve been in Jolleys
First time I’ve been in Jolleys, I didn’t think they’d sell frozen snake food.
The frozen reptile food fridge was immaculate. The packs come in a clear resealable bag so you can actually see the quality/ standard of the meals your pet will be eating before purchasing, which made my day because the pack of 10 Small Rts was at least half the price (£15/£17 here) but higher quality than I’ve have had the misfortune of lucky dipping at another store, these looked like they’d been very well looked after during the whole process, no gruesome discoveries.
The service was exceptional from staff, they helped me sign up for the club and was friendly.
30 June 2026
Unprompted review
Reply from Jollyes The Pet People
We are so pleased to hear about your positive first experience with us! It's wonderful to know that our frozen reptile food selection met your expectations, especially regarding quality and presentation. We take great pride in ensuring our products are well-maintained. We're also delighted that our team provided exceptional service and assisted you with signing up for our club. Your kind words truly motivate us. Thank you for sharing your feedback!
Been shopping here for many many years
Been shopping here for many many years. Take my mali in for her chew and treats. Wonderful staff.
27 June 2026
Reply from Jollyes The Pet People
We are so happy to hear that you and your beloved companion have been loyal customers for many years! We truly appreciate your kind words about our wonderful staff.
Shortage of staff or lack of staff…
Shortage of staff or lack of staff motivation seems to be the main problem with jollys Halifax, the number of times I've waited by the checkout with not one staff member insight and on one occasion had to shout for someone to allow me to pay and leave the store.
1 June 2026
Reply from Jollyes The Pet People
We are sorry to hear of your experience in store. We will pass your feedback onto the store for review.
We hope your next visit is a more pleasant one.
Kind regards,
Jollyes
Rude staff, go elsewhere
Lots of shops have schemes where they hit you up for a small charitable donation at the checkout, and then claim credit for raising those contributions. Nobody likes this.
Jollye's version is worse - they hit you up to buy a tin of dog food for then to donate to charity, and they thus take a profit on each tin that people are guilted into paying for.
I pointed this out to the cashier, and the other cashier interjected rudely to say "You can just say no, you don't have to comment"
Well, I don't have to shop there either. We have 5 pets and used to spend over £1000 a year in Jollye's, but their competitors' staff are more polite
28 June 2026
Unprompted review
Reply from Jollyes The Pet People
We are sorry to hear of your experience in store.
Please get in contact with us by emailing help@jollyes.co.uk so we can assist you further.
Kind regards,
Jollyes
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