Honestly the product is awesome, I wish you guys had a once off option for people like me who dont use your product on a daily biases. I only wanted to edit one thing. and i know i wont be using t... See more
Company replied
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Review summary
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5 stars for the customer Service. The agent was calm and direct when handling my concern. Laid down the policy etc. I tried this under trial period for a project. Sadly, they did not meet my expec... See more
Company replied
On April 28th I subscribed without realizing it, which I regret. Your colleague patiently and comprehensively helped me cancel my subscription and submit a refund form. Please cancel my subscriptio... See more
Company replied
Very kind assistant. At my request, he canceled the payment for my current subscription, which was rejected due to insufficient funds on the payment method. He also canceled my subscription, as I hadn... See more
Company replied
Company details
About PDFAid
Written by the company
📑Meet PDFAid, your easy-to-use, all-in-one PDF solution
From basic edits and annotations to adding e-signatures or watermarks, convert files between PDF and popular formats (Word, Excel, JPG, and more) effortlessly, and reduce large PDFs to shareable sizes without losing quality📚
We’re all about helping you get the job done quickly while keeping your documents secure 🔒
☑️ Just open PDFAid and get it.
Need help? Our support team is available 24/7 and happy to assist.
Feel free to reach out at
+1 (888) 857-5569 or
support@pdfaid.com – we’re here for you whenever you need us 📧🤝
📞 Need assistance?
Written by the company
- We’re just one message away!
- Contact us at support@pdfaid.com or 1 (888) 857-5569.
Contact info
United States
- (888) 857-5569
- support@pdfaid.com
- pdfaid.com
📄 Clean, simple, and fast PDF editing
4.2
Great
11k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I requested a refund and was…
I requested a refund and was immediately assisted on the matter, as I didn't want to subscribe.
21 June 2026
Reply from PDFAid
Hello,
Thank you for your feedback! We're glad our team could assist quickly and help make the process smooth when you decided not to continue with a subscription. We appreciate you sharing your experience and wish you all the best!
Best,
Sophie, PDFAid Support
support@pdfaid.com or +1 888 857 5569
Very good attitude
Very good attitude. Ihad made an error and they give me the money back
21 June 2026
Reply from PDFAid
Hello Bernardo,
Thank you for your feedback! We're glad our team could assist and that the experience felt helpful and respectful. It means a lot to know our service left a positive impression, and we appreciate you taking the time to share this.
Best,
Sophie, PDFAid Support
support@pdfaid.com or +1 888 857 5569
Reply from PDFAid
Hello,
Thank you for your feedback! We're glad our service felt quick and easy to use. It’s great to know the process worked smoothly for you, and we appreciate you taking a moment to share your experience with others. Your review means a lot to our team.
Best,
Sophie, PDFAid Support
support@pdfaid.com or +1 888 857 5569
Excellent customer support
Excellent customer support. The team was very kind, helpful, and responded quickly. I'm very satisfied with my experience and appreciate the assistance. Thank you!
21 June 2026
Reply from PDFAid
Hello Patryk,
Thank you for your feedback! We're delighted to hear our team made your experience smooth with friendly, useful, and prompt assistance. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share this.
Best regards,
James, PDFAid Customer Support
+44 808 501 2541 support@pdfaid.com
SOLVED MY QUERY SO QUICKLY
21 June 2026
Reply from PDFAid
Hello,
Thank you for your feedback! We’re glad our service could help you get the answers you needed without a long wait. It’s great to know the support felt smooth and efficient, and we truly appreciate you taking a moment to share this.
Best,
Sophie, PDFAid Support
support@pdfaid.com or +1 888 857 5569
Reply from PDFAid
Hello Marko,
Thank you for your feedback! We're glad to hear everything went smoothly and that our service helped you complete what you needed. Your kind words mean a lot to our team, and we appreciate you choosing us.
Best,
Sophie, PDFAid Support
support@pdfaid.com or +1 888 857 5569
Reply from PDFAid
Hello Massimiliano,
Thank you for your feedback! We're glad to hear you had such a good experience with our service. Your kind words mean a lot to the team, and we’re happy we could provide the simple, helpful support you were looking for.
Best,
Sophie, PDFAid Support
support@pdfaid.com or +1 888 857 5569
support to refund so fast
21 June 2026
Reply from PDFAid
Hello,
Thank you for your feedback! We're glad to hear our support team could assist you quickly and make the process feel smooth with our service. Your kind words mean a lot to us, and we appreciate you taking a moment to share your experience.
Best,
Sophie, PDFAid Support
support@pdfaid.com or +1 888 857 5569
Reply from PDFAid
Hello,
Thank you for your feedback! We're glad our service felt clear and easy to understand. It means a lot to know your experience was smooth, and we appreciate you taking a moment to share this with us.
Best,
Sophie, PDFAid Support
support@pdfaid.com or +1 888 857 5569
excelent assistant
it was where easy to communicate and resolve the problem with the web assistant
21 June 2026
Reply from PDFAid
Hello,
Thank you for your feedback! We’re glad our web assistant made communication easy and helped you resolve your issue smoothly. It’s great to know the experience felt simple and useful, and we appreciate you sharing it with us.
Best,
Sophie, PDFAid Support
support@pdfaid.com or +1 888 857 5569
Very helpful.
21 June 2026
Reply from PDFAid
Hello,
Thank you for your feedback! We're glad to hear our service was helpful for you. Your kind words mean a lot to our team, and we’re happy we could provide the support you needed. Thanks for choosing us!
Best regards,
James, PDFAid Customer Support
+44 808 501 2541 support@pdfaid.com
The curator charges huge fees for a hidden teacher and doesn't let me cancel. They did the same to me.
The website is highly misleading and appears to employ deceptive practices. Users are encouraged to proceed through the registration process without being clearly informed about the existence, terms, or cost of a subscription. Important payment information is either hidden, difficult to locate, or presented in a manner that is not sufficiently transparent.
As a result, many users may reasonably believe they are accessing a free service, only to later discover unexpected charges on their payment method. The subscription fees are not disclosed in a clear and conspicuous way before payment details are provided, which can lead to unauthorized or unintended charges.
Furthermore, the cancellation process is not straightforward, making it difficult for users to prevent future billing. These practices create a misleading user experience and raise serious concerns regarding transparency, informed consent, and consumer protection. I strongly believe that users should be clearly notified of all costs and subscription obligations before any payment is processed.
18 June 2026
Unprompted review
Reply from PDFAid
Hello Simcha,
Thank you for your feedback! We understand how frustrating it can be to see charges you did not expect and feel unsure about managing a subscription. Our pricing and subscription terms are shown during sign-up, and our team can help explain what was selected. The cancellation process should be clear, so we’d like our experts to review your situation. Please contact our support team using the details below, and they will gladly assist you.
Best,
Sophie, PDFAid Support
support@pdfaid.com or +1 888 857 5569
Reply from PDFAid
Hello Maria,
Thank you for your feedback! We're happy to hear the agent was able to help and that you had such a smooth experience with our service. Your kind words mean a lot to the team, and we're grateful you took a moment to share them.
Best,
Sophie, PDFAid Support
support@pdfaid.com or +1 888 857 5569
Good experience
Good experience, good software (very useful for me ).
I suggest, if any problem occurred, to use the chatbox becasue its very fast and people are paying attention to you
20 June 2026
Reply from PDFAid
Hello,
Thank you for your feedback! We're glad to hear our software has been useful for you and that the chat support felt quick and attentive. Your suggestion will be helpful for others who may need fast guidance while using our service.
Best,
Sophie, PDFAid Support
support@pdfaid.com or +1 888 857 5569
Reply from PDFAid
Hello Jayanta,
Thank you for your feedback! We're glad our service was useful for you and that the customer care experience stood out. It means a lot to know the team could help make things smooth, and we appreciate you taking the time to share this.
Best,
Sophie, PDFAid Support
support@pdfaid.com or +1 888 857 5569
The agent was very polite
The agent was very polite, professional, and helped me resolve my issue quickly. Thank you for the excellent service!
20 June 2026
Reply from PDFAid
Hello,
Thank you for your feedback! We're glad our agent could provide polite, professional support and help get your issue resolved quickly. Your kind words mean a lot to our team, and we're happy you had an excellent experience with our service.
Best,
Sophie, PDFAid Support
support@pdfaid.com or +1 888 857 5569
Reply from PDFAid
Hello Shree,
Thank you for your feedback! We’re glad to hear you had a good experience with our service. Your kind words and cheerful thumbs-up mean a lot to our team, and we’re happy our service was helpful for you.
Best,
Sophie, PDFAid Support
support@pdfaid.com or +1 888 857 5569
Good service but I really feel that the…
Good service but I really feel that the subscription services could be made easier without any need for contacting the chat support.
20 June 2026
Reply from PDFAid
Hello,
Thank you for your feedback! We're glad to hear you found our service helpful, and we appreciate your note about making subscription management easier. Suggestions like yours help us improve the experience for everyone.
Best,
Sophie, PDFAid Support
support@pdfaid.com or +1 888 857 5569
"HIDDEN SUBSCRIPTION TRAP"
"HIDDEN SUBSCRIPTION TRAP"
PDFAID starts with 0,50 euro for a document. After paying, an email is being send with down below in small letters that after 7 days the subscription of 39 euros per month will start (which probably 99% of the customers do not notice).
This way of working is called a 'hidden subscription trap' which is illegal in the EU.
After 7 x 24 hours (exactly on the minute), confirmation of the subscription is send and the amount is reserved from the creditcard.
10 minutes after I ended the subscription and I send an email about what is going on, with the request to refund. First no reply at all. After second time contact I received an email with button for requesting a refund, with standard reply email with information that 'no refund will be given'.
In my third email I was clear regarding the situation if this 'hidden subscription trap which illegal in the EU'. The reply was that are fully behind my decision and that the will refund.
So.... PDFAID makes money by this 'subscription trap'-business model. Probably a large percentage of the customers will accept and give up. But if you keep on trying you will get your money back.
20 June 2026
Unprompted review
Reply from PDFAid
Hello Arnaud,
Thank you for your feedback! We understand how upsetting it can be when a monthly plan does not match what you expected after paying for a document. Our pricing and subscription terms are shown prominently during sign-up, and we are happy to walk you through them. It is not the experience we want you to have if communication felt unclear or difficult to resolve. Please contact our support team using the details below, and our experts will gladly assist you with your situation.
Best,
Sophie, PDFAid Support
support@pdfaid.com or +1 888 857 5569
fast solving my issue.
20 June 2026
Reply from PDFAid
Hello,
Thank you for your feedback! We're glad to hear your issue was resolved quickly and that our service could help when you needed it. Your note means a lot to our team, and we appreciate you taking a moment to share your experience.
Best,
Sophie, PDFAid Support
support@pdfaid.com or +1 888 857 5569
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