Optegra Eye Health Care Reviews 

8,879
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,766 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and ability to put them at ease throughout the entire process, from initial consultations to post-operative care. The service provided is frequently described as excellent, efficient, and well-organized, leading to positive outcomes and a smooth user experience. Many people are highly satisfied with the results of their procedures, noting significant improvements in their vision and overall quality of life. However, some customers also noted issues with customer service, mentioning difficulties in getting appointments or receiving clear communication regarding follow-up care. A few other people also felt that their distance vision was not as clear as expected after the procedure, requiring them to wear glasses when they hadn't before.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing them as friendly, professional, and... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction with the professional... See more

User experience

Users describe positive interactions with the overall user experience, often highlighting how relaxed and... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many customers reporting positive... See more

Product

People report positive experiences with the product, with many reviewers noting significant improvements in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was so afraid and anxious to have my cataract procedure done however all the staff were absolutely amazing and couldn’t do enough for me including the surgeon I felt unbelievable looked after and... See more

Company replied

Rated 5 out of 5 stars

Whole process and my interactions with Optegra has been excellent. Referral process was simple. Initial checks thorough and surgery done in good time. Staff are friendly, professional and put you at e... See more

Rated 5 out of 5 stars

Professional and extremely well run service. The nurses, Drs, surgeon, and reception teams were very kind and helpful to us NHS patients. I was very impressed by everything. From the planning to the... See more

Rated 5 out of 5 stars

I had lens replacement, at the Sheffield branch of Optegra. I cannot recommend the company and the people there, highly enough! The amazing staff, made the whole process of my surgery smoo... See more

Company replied


Company details

  1. Ophthalmology Clinic
  2. Eye Care Clinic
  3. LASIK Surgeon
  4. Ophthalmologist
  5. Private hospital

Written by the company

Optegra Eye Hospital was born in 2007, with the vision of providing truly outstanding eye health care for every patient. Since then, we have grown nationwide with over 18 dedicated eye hospitals and clinics in the UK, treating over 1.3 million eyes to date. Our singular focus on eye health care and consultant-led approach means we deliver the right treatment for every patient. You’re assured the best calibre of laser eye surgery, cataract removal, lens replacement surgery and medical eye treatments – all performed to the highest clinical standards. We have over 6,300 5 star reviews and we are committed to ensuring this is maintained by putting our patients at the heart of everything we do. We understand that every patient is different and our top NHS trained consultant ophthalmic surgeons and their specialised clinical teams will work with each and every patient to find the correct solution for them. With access to over 100 consultants within our nationwide network of dedicated, purpose built eye hospitals we are able to offer our patients the full spectrum of eye health care using the latest techniques and technologies.

Laser eye surgery, cataract surgery, lens replacement & vision correction specialists

Written by the company

We are committed to helping our patients live a fuller life
We have treated over 1 million eyes. Eyesight is precious. Trust our experts to look after yours.
Dedicated eye hospitals
Optegra is a true pioneer in eye health care. Inside our dedicated eye hospitals, our recognised experts perform specialist ophthalmic procedures, laser eye surgery, cataracts removal and lens replacement surgery, all under one roof. Each one a profound experience for patients. A chance to live a fuller life; to see every day in glorious high definition.
Consultant-led approach
Our consultant-led approach means we deliver the right treatment for every patient. Cataract removal, laser eye surgery, lens replacement medical eye treatments and innovations – all performed to the highest clinical standards.
Innovative and pioneering
Looking to the future, we are the leader in eye science research, pioneering new innovations such as the first telescopic lens implanted in the UK. We continue to research the latest technologies to ensure we are offering our patients the most up to date care available.

Contact info

4.8

Excellent

TrustScore 5 out of 5

9k reviews

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4.8

All reviews

(8,879)

1,711 reviews in the last 12 months

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Rated 5 out of 5 stars

Exemplary

From start to finish my experience with Optegra has been faultless. No only did they diagnose a significant issue that had been missed by my optometrist but they fixed it with little or no fuss. Their attitude is of calm professionalism and at no point did I feel overlooked or hassled in any way. I would recommend Optegra Eye Health Care without any reservation.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

I had thought my right cataract surgery…

I had thought my right cataract surgery couldn't go as well as the left but actually it was even better! The surgeon was teaching his registrar and I found it to be really interesting and a very pleasant distraction - not that I needed that because it was totally painless and the whole procedure went well - as did my recovery.

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Return transport arranged, excellent drivers and service. Rachel at reception warm, friendly and very professional, staff quick and efficient creating a relaxed atmosphere. Very impressed all round and now booked in for surgery feeling a lot more comfortable and confident with procedures.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Professional and extremely well run service.

Professional and extremely well run service. The nurses, Drs, surgeon, and reception teams were very kind and helpful to us NHS patients. I was very impressed by everything. From the planning to the follow up service I felt extremely well cared for. Thank you Optegra.

9 July 2026
Unprompted review

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