London Vision Clinic Reviews 

2,315
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 162 reviews, reviewers overwhelmingly had a great experience with this company, often describing it as life-changing. Customers consistently praise the professional, friendly, and reassuring staff, including surgeons and support teams, who make them feel welcomed and at ease throughout the entire process. The service is frequently highlighted as exceptional, with many appreciating the clear explanations, thorough consultations, and superb aftercare. People are highly satisfied with the results, often achieving excellent vision and freedom from glasses or contact lenses, which significantly improves their daily lives. However, some customers experienced issues with the outcome of their surgery, noting fuzzy or indistinct vision and the continued need for reading glasses, which was a significant disappointment given the cost. A few other people also felt that the process was geared towards financial contracting rather than a thorough discussion of outcomes, and one reviewer found an optometrist to be rude during an eye test.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their kindness, professionalism, and... See more

Service

Clients share positive opinions on service, with many describing their experience as amazing, exceptional,... See more

User experience

People report positive experiences with user experience, describing it as amazing, life-changing, and... See more

Product

Customers consistently note positive experiences with the product, with many expressing delight at achieving... See more

Quality

Customers had positive experiences with the quality of care and results, with many achieving 20/20 vision and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can honestly say that having laser eye surgery at London Vision Clinic has been one of the most life-changing decisions I’ve ever made. The results are truly unbelievable—I wake up every mo... See more

Company replied

Rated 5 out of 5 stars

Incredible experience, I was given lots of information about how the procedure works, what options there were and what the risks were. The actual procedure was the strangest experience I'd ever had,... See more

Company replied

Rated 5 out of 5 stars

What an amazing experience. The service provided by the London Visions Clinic was unbelievably exceptional. Every time I visit the clinic, everyone makes me feel so welcomed and relaxed. Any nerves... See more

Company replied

Rated 5 out of 5 stars

Having worn varifocals for many years, I decided to look into lense replacement surgery. LVC came recommended by a friend and I wasn't disappointed. Kate, Sharon and Mr. Patel were extremely clear o... See more

Company replied


Company details

  1. #6 of 18 best companies in Eye Care Clinic
  2. #2 of 3 best companies in LASIK Surgeon
  3. #2 of 25 best companies in Medical centre
  4. #2 of 3 best companies in Ophthalmologist
  5. #2 of 3 best companies in Ophthalmology Clinic
  6. #2 of 14 best companies in Specialised Clinic

About London Vision Clinic

Written by the company

Reasons to choose us...

World-renowned reputation

As the go-to surgeons for expert advice, we feature on TV, including the BBC, 10 Years Younger and Extreme Makeover. We know it’s not all about TV though. Read thousands of opinions from our patients on independent review platforms over the many years.

The Surgeon’s Choice

We’ve earned our reputation as the top choice of surgeons for more reasons than one. We treat patients that others often can’t, in fact, 98% of patients are suitable, so if you’ve been told your prescription is too complex for correction, then we might be able to help you.

Support across your journey

Our dedicated team of experts guide you along your journey and talk you through exactly what you need and when. We provide the most thorough screening process to determine the best outcome and highest safety possible. Dedicated aftercare is on hand 24×7. Our unswerving focus on results means we have a huge patient advocate base.

We are inventors, innovators, and forward-thinkers.

Ever since our doors opened in 2002, we’ve been busy inventing, teaching, and pioneering the future of laser eye surgery. We’ve contributed to groundbreaking advancements, driving innovation, safety, and results in the laser eye surgery field for two decades. We’ve taught thousands of surgeons and authored a book on the latest laser eye surgery techniques.

Vision Correction Experts

Written by the company

Laser Eye Surgery Treatments
SMILE, LASIK, PRESBYOND® Laser Blended Vision, PRK, and LASEK. We also carry out ICL surgery, Private Cataract and Retinal Surgery. For very high prescriptions we offer High Profile Surgery.
We are inventors, innovators, and forward-thinkers.
Ever since our doors opened in 2002, we’ve been busy inventing, teaching, and pioneering the future of laser eye surgery. We’ve contributed to groundbreaking advancements, driving innovation, safety, and results in the laser eye surgery field for two decades. We’ve taught thousands of surgeons and authored a book on the latest laser eye surgery techniques.

Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(2,315)

151 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A+++ LASIK

The patient care from the entire team is unparalleled and Dr Carp is a world class surgeon. Two months into recovery, my results feel so natural that I already forget that I had the procedure.

4 July 2026
Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing. I was so nervous at the thought of anything to do with my eyes, but the whole team have been so kind and reassuring, from tests to surgery to aftercare, everything explained professionally and understandable. I'm post surgery now and very happy with my new view of the world. Thank-you LVC .

21 May 2026
Rated 5 out of 5 stars

5 star experience

5 star experience, from reception staff to, optical staff, optometrist and surgeon everyone was so kind, considerate and professional. Really let my surgery be a heart filled joyous occasion.

1 July 2026
Rated 5 out of 5 stars

100% please I chose LVC

From the first call to the aftercare following had IOL on both eyes, my experience has been amazing.
Everyone at LVC has been so welcoming and professional and they have made me feel super comfortable.
100% made the right choice chosing LVC.

4 June 2026
Rated 5 out of 5 stars

The whole process was very though.When…

The whole process was very though.When my options were given and explained for me the benefits it was very person centered .
The operation was no problem half an hour per eye. Now my vision is amazing.
My collegues at work are now considering having their eyes done .

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely faultless

I have wanted to have my eyes ‘done’ by London Vision Clinic for over 20 years. This year I was finally able to take the plunge and book myself in for Implantable Collamer Lens (ICL) surgery. From the start (now 3 weeks post op) LVC have been faultless. Throughout, I have received fantastic communication, really thorough testing with medical professionals I feel I can trust entirely and nothing was too big an ask. I could easily have gone somewhere cheaper, but the level and quality of care I have received makes every penny worth it - you only get one set of eyes and it is worth investing in them. I’m incredibly happy with the results so far and as someone with a -13 prescription, I am now totally glasses free with 20:20 vision. I never knew what could be achieved. Thank you to London Vision Clinic for truly changing my life.

23 June 2026
Rated 5 out of 5 stars

I was so impressed by the entire…

I was so impressed by the entire process of LVC- they were so kind and reassuring from the beginning when I first made enquiries, the operation itself and the post- operative care. To say I was nervous about having this done is an understatement(!), but it’s truly life changing and I am so happy 3 months post treatment. Residual dryness has settled and I am absolutely thrilled not to rely on contacts and glasses anymore!

13 June 2026
London Vision Clinic logo

Reply from London Vision Clinic

Dear Katherine,
Thank you for such a lovely review. Hearing from patients a few months after treatment is always particularly rewarding, and we're delighted to know that you're so happy with your decision.
Taking the step towards treatment can feel daunting, especially when nerves are involved, so it's wonderful to hear that the team's support and reassurance helped make the process a positive one for you. We're also pleased that your recovery has progressed well and that you're now enjoying the benefits of treatment.
Thank you again for sharing your experience.
Best wishes,
London Vision Clinic

Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish - well worth the money. Couldnt recommend more

14 May 2026
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Reply from London Vision Clinic

Dear Chloe,
Thank you for leaving us a five-star review.
We're delighted that your experience was such a positive one from beginning to end and that you felt the treatment was a worthwhile investment.
Thank you for your recommendation and support.
Best wishes,
London Vision Clinic

Rated 5 out of 5 stars

I have had getting laser surgery on my…

I have had getting laser surgery on my mind for a while and was prompted by a friend at work to look into it, as I was complaining about my glasses and lenses. I booked a free consult with Beth beginning of April and was pretty much sold and wanted to book it in. Beth helped me to book everything in on a week I was off work a month later. The surgery day I was anxious, but the procedure itself took 15min! My surgeon Glenn made me feel at ease. The 1-2 hours post were difficult but so worth it. I got a message from my surgeon in the evening to check in and went to visit him the next morning and things were already clearing up. Life changing and would highly recommend!

15 June 2026
Unprompted review
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Reply from London Vision Clinic

Hi there,
Thank you for sharing your experience. It’s great to hear that what started as a recommendation from a friend ultimately led to such a positive outcome for you.
We know that treatment day can feel daunting, so it's lovely to hear that Mr Carp and the team helped you feel comfortable and supported throughout the process. We'll also be sure to pass your kind comments on to Beth, who will be delighted to know she helped make the planning and booking process so straightforward.
Thank you for your recommendation and for trusting us with your care.
Best wishes,
London Vision Clinic

Rated 5 out of 5 stars

After a long process I was able to fix…

After a long process I was able to fix my vision problem

1 June 2026
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Reply from London Vision Clinic

Dear Enrique,
Thank you for your review. We're pleased to hear that you were able to achieve the outcome you were hoping for and successfully address your vision concerns.
We appreciate you taking the time to share your feedback and wish you all the very best moving forward.
Best wishes,
London Vision Clinic

Rated 5 out of 5 stars

Great SMILE result with Mr Carp

Great result from SMILE with Mr Glenn Carp. My vision is 20/20 and the freedom I now have after 22 years of wearing glasses and contacts is close to none. The whole team was communicative, compassionate, caring and super professional throughout the whole process. I could not fault LVC and none of the professionals who attended to me and were part of my care. 5 star experience- thank you so much!

11 June 2026
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Reply from London Vision Clinic

Dear Christiana,
After 22 years of glasses and contact lenses, it's fantastic to hear how much of a difference your treatment has made. Comments like yours remind us why we do what we do.
We're delighted that you felt supported by the team throughout the process and that the communication, care and professionalism stood out during your journey. We'll be sure to share your kind words with Mr Carp and everyone involved in your care.
Thank you for choosing London Vision Clinic and for sharing your experience.
Best wishes,
London Vision Clinic

Rated 5 out of 5 stars

Friendly, reassuring and professional

Friendly, professional, reassuring experience from start to finish - I highly recommend using London Vision Clinic if you are considering eye treatment.

12 May 2026
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Reply from London Vision Clinic

Dear Samantha,
Thank you for your recommendation. Creating a calm and supportive experience for our patients is something we place great importance on, so it's lovely to hear that you felt reassured throughout your journey with us.
We're grateful that you've taken the time to share your feedback and are pleased that your experience was such a positive one.
Best wishes,
London Vision Clinic

Rated 5 out of 5 stars

Brilliant results

Great service, lovely people, good attention to detail but most importantly brilliant results

10 June 2026
London Vision Clinic logo

Reply from London Vision Clinic

Dear Francesca,
Reading feedback like yours is incredibly rewarding for the team. We're delighted that you found the service, care and attention to detail to be of such a high standard.
Most importantly, it's fantastic to hear that you're so pleased with your results. Thank you for taking the time to leave a review.
Best wishes,
London Vision Clinic

Rated 5 out of 5 stars

A big decision in my life..eye laser!

A big decision in my life..eye laser!! Took me years to ‘go for it’! Eventually ..after lots of research and then most of all which clinic to put my trust in.
‘London Vision Clinic’. They all put me at ease and were very reassuring.
Petrified when it came to the day but after the surgery, they asked how was it? My answer was ‘Amazing!’..feels like a miracle, incredible complexity to resulting in giving me back what I’ve missed most with growing older, New Eyes!! The most pain free procedure I have ever had! Wish I’d had the courage to do it sooner. THANK YOU so much LVCL
Thank you Dan, Pryia, Beth and all the team

Shirlie

27 May 2026
London Vision Clinic logo

Reply from London Vision Clinic

Dear Shirlie,
What a lovely review to receive. We completely understand what a big decision treatment can be, particularly after spending years researching and considering your options, so it's fantastic to hear that you felt confident in your choice of clinic.
Your description of the experience made us smile, especially hearing how different it felt from what you had anticipated beforehand. Knowing that the team helped you feel reassured throughout such an important step means a great deal.
We'll make sure your kind words are shared with Professor Reinstein, Priya, Beth and the wider team. Thank you for allowing us to be part of your journey.
Best wishes,
London Vision Clinic

Rated 5 out of 5 stars

Pleased with my experience

It's been over a year since my ICL surgery and I'm very pleased with the results. I personally haven't had any issues during the healing process, so I haven't had anything to really worry about. The staff have all been very helpful and welcoming. It's a very professional environment, that has made the process of my ICL surgery a very easy and comfortable journey. Would recommend.

22 May 2026
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Reply from London Vision Clinic

Dear Liam,
Thank you for taking the time to leave a review. It’s great to hear that, more than a year on from your ICL treatment, you continue to be pleased with your results.
We're delighted that your journey felt straightforward and comfortable, and that the team helped create a welcoming and professional experience throughout. Thank you as well for your recommendation and for sharing your feedback.
Best wishes,
London Vision Clinic

Rated 5 out of 5 stars

Overall amazing service

High quality service and everyone was so friendly and professional

8 May 2026
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Reply from London Vision Clinic

Dear Katie,
Thank you for your kind feedback. It's great to hear that you found the service to be of a high standard and that the team made such a positive impression.
We appreciate you taking the time to share your experience.
Best wishes,
London Vision Clinic

Rated 5 out of 5 stars

Professional Organisation and cautious…

Professional Organisation and cautious staff. Will book in for the same procedure on my other eye!

Thank you!

5 June 2026
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Reply from London Vision Clinic

Dear Steven,
Thank you for your review. We're delighted that your experience has given you the confidence to return for treatment on your other eye.
Your comments about the professionalism of the team are greatly appreciated, and we look forward to welcoming you back to the clinic.
Best wishes,
London Vision Clinic

Rated 4 out of 5 stars

A follow up visit after surgery

A follow up visit after surgery. All handled very efficiently and on time.

27 May 2026
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Reply from London Vision Clinic

Dear Kenneth,
Thank you for your feedback. We're pleased to hear that your follow-up appointment ran smoothly and that everything was handled efficiently and on time.
We appreciate you taking the time to share your experience.
Best wishes,
London Vision Clinic

Rated 5 out of 5 stars

Great place

Great place! nice people!

18 May 2026
Unprompted review
London Vision Clinic logo

Reply from London Vision Clinic

Hi there,
Thank you for your kind review. We’re delighted that you had such a positive experience and found the team welcoming and friendly.
Thank you for taking the time to leave your feedback.
Best wishes,
London Vision Clinic

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