I love hellofresh, because they're great in delivery, the quality of the products is very good, however sometimes some products are forgotten or mixed up but just small things like lime. Also I love t... See more
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See what reviewers are saying
I was shocked that there was beer inside the hello fresh box. It should be considered that there are people with severe addiction or underage. Please don't send drugs in your boxes. Also one cool p... See more
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Good variety of different menues. Size of portions is usually large enough. We like the taste of the various dishes, sauces are great. Delivery service definitely helps us saving time in shopping and... See more
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These are wonderfully curated recipes. Lots of variety and even more flavor. I love all the fish dishes because they’re light and have a Mediterranean flavor. The meals are quick to prepare, and since... See more
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Written by the company
HelloFresh ist die Mahlzeiten-Lösung für einen entspannten Alltag: Du wählst wöchentlich online neue Rezepte aus & wir liefern Dir frische Zutaten und die passenden Rezeptkarten direkt an Deine Haustür. Jede Woche stehen über 30 neue Gerichte in den Vorlieben Fleisch & Gemüse, Vegetarisch, Familienfreundlich und Balance zur Auswahl. Zusätzlich kannst Du jederzeit weiter personalisieren und auch problemlos pausieren oder kündigen. Die Zutaten werden in recycelbaren Verpackungen und grammgenau geliefert, sodass zuhause weniger Lebensmittelverschwendung entsteht.
Contact info
Saarbrücker Straße 37 a, 10405, Berlin, Germany
- +44 030 224030459
- hellofresh.de
3.8
Great
57k reviews
Asks customers to review
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Hello Fresh…charges you without your permission
I got an invitation from Hello Fresh stating that I would get 14 free meals, I decided to check it out. While I was on their website I quickly realized they were not going to allow me to choose 14 meals, so I abandoned the process. However, since they made me input my credit card FIRST, before choosing my meals, their system somehow auto completed the order. Fortunately I paid through Paypal, and requested a refund. The amount that Hello Fresh charged me was $35.93. The Paypal refund system would not allow me to add the cents. It only allowed me to refund $35, without the cents.
That was only the beginning. Then I started getting communications in German and the website said "Deutschland". I have no idea why.
I contacted Hello Fresh at their (646) number and told the representative I had no intentions of keeping a subscription and that I had requested the refund. I was assured it was canceled.
Then today I get a text that the shipment is on the way. I also got an email.
I created a conversation with a service agent on the Hello Fresh website. She just kept repeating over and over that the shipment was on the way. And I just kept repeating that i will not pay.
Where it all stands remains to be seen. I have wasted too much time on this. They are not worth it.
My biggest complaint and what I want other consumers to be aware of is if you input your credit card, but change your mind when you see how difficult it is to navigate what you want, their system may auto-completed the order anyway.
24 May 2026
Unprompted review
Reply from HelloFresh Deutschland
Hallo ,
vielen Dank, dass Du Deine Erfahrungen so detailliert mit uns teilst. Es tut uns aufrichtig leid zu hören, dass es bei Deiner Anmeldung zu solchen Komplikationen gekommen ist, insbesondere was den Bestellvorgang und die anschließende Kommunikation betrifft. Dass Du Informationen auf Deutsch erhalten hast und die Stornierung scheinbar nicht wie gewünscht gegriffen hat, entspricht absolut nicht dem Service, den wir unseren Kunden bieten möchten.
Wir möchten Dein Anliegen sehr gerne intern prüfen und haben soeben zusätzliche Kontaktinformationen über Trustpilot bei Dir angefragt. Dies gibt Dir die Möglichkeit, uns eine private Nachricht zu schicken, damit wir uns die Details Deiner Anmeldung, die Abbuchung über PayPal sowie den Status Deiner Kündigung genau ansehen können.
Bitte übermittle uns in dieser Nachricht Deinen Vor- und Nachnamen, Deine Kundennummer, Deine Telefonnummer und die E-Mail-Adresse, die mit Deinem HelloFresh Konto verknüpft ist. Da Du erwähnt hast, dass die Seite auf "Deutschland" eingestellt war, hilft uns diese Information sehr weiter, um das richtige Konto ausfindig zu machen.
Sobald wir Deine Angaben erhalten haben, können wir Dir gezielt weiterhelfen und uns um eine Klärung sowie eine Lösung bezüglich der Erstattung und der ungewollten Lieferung bemühen.
Dein HelloFresh Team
The quality of the products is fantastic...
The quality of the products is fantastic; we love the spice blends. I hardly have any food waste anymore, and four days a week, I not only finish cooking in no time, but I also don’t have to worry about what to make.
18 May 2026
Unprompted review
Reply from HelloFresh Deutschland
Hallo Manuela,
vielen Dank für Dein wunderbares Feedback! Es freut uns riesig zu hören, dass Dich die Qualität unserer Produkte so begeistert und Ihr unsere Gewürzmischungen so sehr liebt.
Es ist ein tolles Lob für unser Konzept, dass Du durch unsere genau portionierten Zutaten kaum noch Lebensmittelabfälle hast. Genau das ist unsere Mission! Dass wir Dir zudem an vier Tagen in der Woche die Frage „Was koche ich heute?“ abnehmen und Du im Handumdrehen mit dem Kochen fertig bist, macht Deinen Alltag hoffentlich ein großes Stück entspannter.
Sollte doch einmal etwas nicht zu Deiner vollsten Zufriedenheit ablaufen oder Du ein spezielles Anliegen haben, zögere bitte nicht, Dich direkt bei unserem Kundenservice zu melden. Unser Team hilft Dir jederzeit sehr gerne und unkompliziert weiter.
Wir wünschen Dir weiterhin ganz viel Freude beim Kochen, Genießen und Entdecken neuer Lieblingsrezepte!
Dein HelloFresh Team
The service and the food is super nice
The service and the food is super nice, I love it but in 13 boxes we had 10 of them with at least one ingredient missing or wrong.
19 May 2026
Unprompted review
Reply from HelloFresh Deutschland
Hello David,
Thank you very much for Your kind words about our service and the food! We are thrilled to hear that You love the taste of our dishes and enjoy the overall experience with us.
However, we are deeply sorry to learn that there have been so many issues with Your deliveries. Having missing or incorrect ingredients in 10 out of 13 boxes is certainly not the standard we aim to provide for Your experience.
We would like to look into Your concern and have just requested additional contact information from You via Trustpilot. This gives You the opportunity to send us a private message.
In this message, please provide the following information: Your first and last name, Your customer number, Your phone number, and the e-mail address associated with Your HelloFresh account.
As soon as we have received Your details, we will be able to assist You further and ensure that Your future boxes arrive complete and correct.
Dein HelloFresh Team
In some cases good however deliver cost…
In some cases good however deliver cost is too high I will think to cancel it cause of the delivery cost.
For some food are still expensive you should be aware of that before ordering.
4 May 2026
Unprompted review
Reply from HelloFresh Deutschland
Hello Ali,
Thank You for Your review and for sharing Your feedback with us. We are glad to hear that You find our service good in some cases, but we are very sorry to hear that You are considering cancelling Your subscription due to the delivery costs and the pricing of some of our meals.
We would very much like to look into Your concern and review this for You. Therefore, we have just requested additional contact information from You via Trustpilot.
This gives You the opportunity to send us a private message. In this message, You should provide the following information: Your first and last name, Your customer number, Your phone number, and the email address that is linked to Your HelloFresh account.
As soon as we have received Your details, we can help You further and look into this for You.
Dein HelloFresh Team
Been Client for a year already
Been Client for a year already, Deliveries are always on time and friendly. Ingredients are fresh and any substitution is communicated before hand. Lastly if something is missing or damaged the refund process is uncomplicated and inmediate
18 May 2026
Unprompted review
Reply from HelloFresh Deutschland
Hello Sabrina,
Thank you so much for Your wonderful feedback! It is great to hear that You have been a loyal customer for a year already. We are very pleased that Your deliveries always reach You on time and with a friendly smile, as we place great value on a smooth process for You.
It is our goal to always deliver the freshest ingredients to You. The fact that You are satisfied with the quality and also with our communication regarding possible substitutions shows us that we are on the right track to making Your cooking experience as pleasant as possible.
We are particularly pleased with Your praise regarding our refund process. Should something not meet Your expectations, it is important to us that the reimbursement is uncomplicated and immediate for You. We want You to feel well taken care of at all times.
If You have a specific concern in the future or if there is anything else we can improve, we advise You to contact Your customer service team directly at any time. We are happy to be there for You to address Your needs personally.
Dein HelloFresh Team
Great service
Delivery ist great, never Had any issues with that. I Had a Missing ingredient once and customer Service was great with that AS Well.
18 May 2026
Unprompted review
Reply from HelloFresh Deutschland
Hello Tahnee,
thank you so much for your great feedback! We are absolutely thrilled to hear that you are happy with our delivery service and that you have never had any major issues.
It is also wonderful to know that when an ingredient was missing, our customer service was able to help you quickly and efficiently. Should you ever encounter any issues or have any questions in the future, I highly advise you to reach out to our customer service team again so we can address your concerns directly.
Dein HelloFresh Team
Fresh food without the need to go…
Fresh food without the need to go shopping - everything you do not have in your kitchen anyway (such as salt, pepper, sugar, oil and vinegar) is included in the boxes. So you do not have to worry that you forget to buy essential ingredients.
Many good and healthy meals are on offer. Good and easily understandable recipees.
Dependable on-time delivery.
If you count saved shopping time (time is money!) and saved gas expences, the meals offer great value.
By the way, we love their inexpensive deserts, e.g. mousse au chocolat or panna cotta.
The business plan of HelloFresh is good and sustainable. The value of their stocks dropped heavily, but only due to short-selling. A short squeeze is on the horizon and then the stock price will rocket. I bought a lot of Hello Fresh stocks at their nadir.
It is becoming ever more difficult to buy fresh food. Grocery stores are being killed by fast food delivery businesses. Consider what you get from them: highly processed and unhealthy food.
17 May 2026
Unprompted review
Reply from HelloFresh Deutschland
Hello Markus,
thank you so much for taking the time to share your extensive and positive feedback with us! We are thrilled to hear that you enjoy the freshness of our food, the convenience of skipped grocery shopping, and our healthy, easy-to-follow recipes. It is also wonderful to know that our on-time delivery and especially our inexpensive desserts like the mousse au chocolat or panna cotta bring you so much joy.
We also find your thoughts on our business model and your economic perspective highly interesting. It is great to see how deeply you engage with our concept and its sustainability in the current market.
Should you ever have any specific questions about your orders, or if there is ever a need to discuss any aspect of your deliveries, I highly advise you to reach out to our customer service team. We are always here to listen and address your concerns directly.
Your HelloFresh Team
Mostly fresh and Good ingredients
Mostly fresh and Good ingredients. Sometimes a Bad tomato etc., but you get a refund without hesitation. Easy receipes, tastes delicious and price is fair.
17 May 2026
Unprompted review
Reply from HelloFresh Deutschland
Hello Sarah,
thank you very much for your honest and wonderful feedback!
It is fantastic to hear that you are enjoying our easy recipes, find the meals delicious, and feel that our pricing is fair. Delivering a great and tasty culinary experience straight to your door is exactly what we aim for.
We also appreciate your candidness regarding the occasionally less-than-perfect tomato or ingredient. Since we ship fresh produce, it can unfortunately happen that a sensitive item suffers slightly during transit. We completely understand how annoying that can be when you are just getting ready to cook.
That being said, we are very glad to hear that our refund process is working exactly as intended: quick, easy, and without hesitation. Making sure you have a seamless experience, even when a small hiccup occurs, is incredibly important to us.
We wish you many more delicious meals and a wonderfully relaxing time in your kitchen!
Your HelloFresh Team
Reply from HelloFresh Deutschland
Hello,
thank you so much for your great feedback! We are thrilled to hear that you are enjoying our high-quality ingredients and the wide variety of recipes we offer.
Should you ever have any questions or need assistance with your orders in the future, we highly advise you to reach out directly to our customer service team so that we can address your needs right away.
Your HelloFresh Team
Incredible service for people that hate shopping
The value of the service is amazing. Living alone and not having to worry about exact portions to buy for is something that I really enjoy. Also, I hate shopping, but love cooking for myself. I've been using hello fresh for over a year now and I don't regret it at all.
4/5 stars only because the choice of dishes could be broader + the size of the portions and quality of ingredients have been on a steady decline in the last 6 months. There are a few recipes that I fall back to because they have appropriate portion sizes and taste good, but overall I wish there was more vegan or vegetarian options, as well as options that have a balanced diet or high protein without automatically needing to eat chicken meat. Also, the amount of times certain ingredients had to be replaced definitely increased. There was a recipe recently that had pumpkin as it's main ingredient and they just replaced it with aubergine...like? If you can't offer pumpkin because they are out of season or whatever, then just don't offer it in the first place. Stuff like that seems like a very customer-unfriendly way of cutting costs.
If you live alone, hate shopping and like to cook the service is 100% worth it, just don't expect the meal to actually use the moneys worth of ingredients. You are mostly (I'd say 60-70 %) paying for the service of prepared recipes and delivery to home. For me, that's 100% worth it at the moment, but if the service quality keeps it's steady decline going, I am definitely looking for a competitor.
16 May 2026
Unprompted review
Reply from HelloFresh Deutschland
Hello,
thank you so much for your great and detailed review. We are thrilled to hear that you have been using HelloFresh for over a year and that you enjoy the convenience of not having to worry about shopping and precise portions as someone who lives alone.
However, we deeply regret that you have noticed a decline in the size of our portions and the quality of our ingredients over the last six months. We also take your feedback regarding our recipe substitutions very seriously, replacing a main ingredient like pumpkin with aubergine is certainly not the seamless experience we want to provide you with. Your comments about wanting a broader selection, especially with more high-protein vegetarian and vegan options, are incredibly valuable and will be shared directly with our culinary team.
We want to make sure you can continue to enjoy your cooking experience without any compromises. Should you have any issues with ingredient quality or specific substitutions in your upcoming boxes, we highly advise you to get in touch with our customer service team right away so that we can address your concerns directly and help you out.
Your HelloFresh Team
Almosen everything tastes wonderful
Almosen everything tastes wonderful.
"Fresh" is relativ. Sometimes it is not fresh at all. All the times is missing something.
15 May 2026
Unprompted review
Reply from HelloFresh Deutschland
Hallo lieber Kunde,
vielen Dank für Dein Feedback! Es freut Uns sehr, dass Dir fast alles wunderbar schmeckt, denn Dein Genuss steht für Uns an erster Stelle.
Gleichzeitig bedauern wir es sehr, dass die Frische Unserer Zutaten nicht immer Deinen Erwartungen entspricht und hin und wieder etwas in Deiner Box fehlt. Das sollte natürlich nicht passieren, da wir Dir ein rundum sorgloses Kocherlebnis bieten möchten.
Wir raten Dir, Dich in solchen Fällen bitte noch einmal direkt bei Unserem Kundenservice zu melden. Nur so können wir direkt auf Dein Anliegen eingehen, Dir Ersatz für fehlende oder nicht frische Produkte leisten und Deine kommenden Lieferungen verbessern.
Dein HelloFresh Team
Reply from HelloFresh Deutschland
Hello Kathrin,
thank you for your wonderful feedback!
It is great to hear that you are enjoying our meals and that they hit all the right marks for you. Knowing that you appreciate the healthy recipes, the high quality of our ingredients, the overall convenience, and our fair pricing is a fantastic compliment for us. Providing this exact combination of a stress-free routine and delicious, wholesome food is what we aim to deliver to your door every single week.
We wish you many more relaxing cooking experiences and countless delicious meals!
Your HelloFresh Team
Nice to have everything you need for a meal to cook
I like the fact, that you don't need to think and plan what to cook and buying all the ingredients. So you get delivered everything you need for a meal.
Often there is to less rice, potatoes, noodles so the family and kids are still hungry. Therefore we always have extra rice and potatoes at home to add. This I really dislike, specifically these are the most inexpensive ingredients of the meal, what HelloFresh could add by themselves. Lately there is always a lot of onions. Per meal, per person a whole onion. This is way to much and should rather be exchanged with other "real" vegetables.
14 May 2026
Unprompted review
Reply from HelloFresh Deutschland
Hello Tanja,
Thank You very much for Your feedback. We are glad to hear that You enjoy the convenience of our service and that it helps You save time on meal planning and shopping. However, we truly regret that the portion sizes of our staples and the balance of ingredients have not met Your expectations lately.
We take Your comments regarding the amount of rice, potatoes, and onions very seriously. It is important to us that Your whole family feels full and satisfied after a meal. We will certainly pass Your feedback along to our culinary team to ensure a better balance of "real" vegetables and staples in the future.
To help You further and look into Your specific case, we would like to check Your concerns internally. We have just requested additional contact information from You via Trustpilot.
This gives You the opportunity to send us a private message. In this message, please provide the following details: Your first and last name, Your customer number, Your phone number, and the email address associated with Your HelloFresh account.
As soon as we have received Your information, we will be able to assist You and find a solution. Thank You for Your patience and for helping us improve.
Dein HelloFresh Team
Big variety of dishes, some minor issues
You can choose from a wide selection of different dishes. The recipes are easy to follow and they taste pretty good most of the time. It's also a great opportunity to try out new dishes and get inspiration for your cooking.
I have experienced some minor issues: Very few times the quality of the ingredients wasn't good or a ingredient was totally missing, but it was very easy to report the issue an you got your money back.
The main reason for only 4 stars for me is the price. For me it's just to expensive for the quality of products you receive.
8 May 2026
Unprompted review
Reply from HelloFresh Deutschland
Hello Nic,
Thank you for taking the time to leave us your honest feedback!
It is great to hear that you enjoy the wide selection of our dishes and that our easy-to-follow recipes provide you with fresh culinary inspiration. Knowing that you enjoy the taste of your meals is a wonderful compliment to our recipe team.
At the same time, we completely understand your frustrations regarding the occasional missing or sub-standard ingredients. While we are glad that reporting the issue and receiving a refund worked smoothly for you, our goal is to provide a completely hassle-free experience right from the start. We continuously work closely with our quality assurance and packing teams to prevent these slip-ups.
We also appreciate your candor regarding our pricing. We understand that value for money is a crucial factor. Our prices reflect the entire service we provide, from recipe development and meal planning to the convenience of doorstep delivery. However, we take your feedback very seriously and will pass it along, as we are always striving to balance affordability with the highest possible quality.
We hope to continue bringing new and inspiring dishes to your kitchen!
Your HelloFresh Team
If you are single person or 2, it's a good opportunity
Like: good quality, lot's of variety every week
Dislike: too expensive for a family of 4, sometimes the portions are to small, some are too big
12 May 2026
Unprompted review
Reply from HelloFresh Deutschland
Hallo M. P,
vielen Dank für Dein ehrliches Feedback. Es freut uns sehr, dass Du mit der Qualität unserer Zutaten zufrieden bist und die große Abwechslung in unserem wöchentlichen Menü schätzt.
Gleichzeitig nehmen wir Deine Kritikpunkte sehr ernst. Dass die Preise für eine vierköpfige Familie als zu hoch empfunden werden, können wir gut nachempfinden. Auch Dein Hinweis zu den schwankenden Portionsgrößen – mal zu klein, mal zu groß – ist ein wichtiger Punkt für unser kulinarisches Team. Unser Ziel ist es, eine konstante Sättigung für alle Familienmitglieder zu gewährleisten, und wir arbeiten stetig daran, die Rezepturen und Mengen entsprechend zu optimieren.
Wir möchten Dein Feedback gerne intern festhalten und haben Dir gerade eine Find Reviewer Anfrage geschickt. Dadurch hast Du die Möglichkeit, uns eine private Nachricht zu schicken.
Bitte übermittle uns in dieser Nachricht Deinen Vor- und Nachnamen, Deine Kundennummer, Deine Telefonnummer und die E-Mail-Adresse, die mit Deinem HelloFresh Konto verknüpft ist.
Sobald wir Deine Angaben erhalten haben, können wir Deine Anmerkungen gezielt an die entsprechenden Fachabteilungen weiterleiten.
Dein HelloFresh Team
Nice dishes, unclear recipies
Nice dishes, recipes unfortunately often more unclear or wrong than would be expected, pricing is okay, reimbursement if something was not as fresh as expected works great, overall rather good experience
Thanks for the quick reply!
I am actually pointing out mistakes on a nearly weekly basis - however I am doing this currently in the framework of judging the dishes, which is probably not the correct place to do it but the most convenient for me as a customer. In case I am overlooking a better and convenient way to give that feedback I am happy to change my process here, otherwise I'd suggest you to consider that it is more unlikely to have customer's like me write an email or anything during the cooking process to give that feedback (and after having eaten the whole thing might feel less pressing and get forgotten)
12 May 2026
Unprompted review
Reply from HelloFresh Deutschland
Hello Nicolas,
thank you for your honest and constructive feedback!
It is great to hear that you are having an overall good experience with us. We are especially happy that you enjoy our dishes, find our pricing fair, and that our reimbursement process works smoothly for you whenever an ingredient does not meet our usual freshness standards.
At the same time, we take your criticism very seriously:
* Recipe Clarity: We completely understand your frustration if the cooking instructions are occasionally unclear or contain mistakes. Your cooking experience should be absolutely stress-free and easy to follow.
* Improvement Process: We will pass your feedback directly to our culinary and editorial teams. They continuously review and test our recipe cards to ensure they are accurate, logical, and easy to understand for everyone.
If you ever spot a specific error on a recipe card, please feel free to point it out directly to our customer service so we can correct it for future menus.
We wish you many more delicious meals and a much smoother cooking experience in the future!
Your HelloFresh Team
The quality has definitely declined
The quality has definitely declined in ingredients and in the effort the HelloFresh team puts into the preparation instructions. It’s not uncommon for there to be missing directions, incorrect ingredients and mismatched photos.
For ingredients I know are typically an issue like unripe or overripe avocados, etc., I buy them in advance so that I can still complete the meals.
Some of the substitutions they’ve given us have been outright inedible.
I would cancel but I just don’t have the bandwidth to come up with a weekly menu that my husband and kids will both eat.
13 April 2026
Unprompted review
Reply from HelloFresh Deutschland
Hello Sarah,
Thank You for Your honest feedback regarding Your recent experiences with us. We are truly sorry to hear that the quality of Your ingredients and the accuracy of Your cooking instructions have not met our standards lately. It is disappointing to learn that You have had to purchase Your own produce in advance or deal with inedible substitutions.
We understand how important clarity and reliability are, especially when You are managing a busy family schedule and relying on us to take the mental load of meal planning off Your shoulders. Missing directions, incorrect ingredients, and mismatched photos are certainly not the experience we want to provide for You and Your family.
We would very much like to look into Your concerns and check Your account details to see what went wrong. For this reason, we have just requested additional contact information from You via Trustpilot.
This gives You the opportunity to send us a private message. In this message, please provide us with the following information: Your first and last name, Your customer number, Your phone number, and the e-mail address that is linked to Your HelloFresh account.
As soon as we have received these details from You, we will be able to assist You further and address the issues You have described. We look forward to hearing from You soon so we can make things right.
Dein HelloFresh Team
Makes life easier but…
A lot of mistakes with ingredients lately. Things missing or wrong in every box since at least 3 months and HelloFresh always says it’s a ‘technical issue’. The app barely works and is down multiple days a week.
10 May 2026
Unprompted review
Reply from HelloFresh Deutschland
Hallo Joe,
vielen Dank für Deine ehrliche Bewertung und Dein offenes Feedback. Es freut uns sehr, dass HelloFresh Deinen Alltag erleichtert und Dir dabei hilft, das Kochen einfacher zu gestalten.
Gleichzeitig tut es uns sehr leid zu hören, dass es in Deinen Boxen in den letzten Monaten wiederholt zu fehlenden oder falschen Zutaten gekommen ist. Wir verstehen absolut, wie frustrierend das sein muss – besonders wenn dies regelmäßig vorkommt und dadurch Rezepte nicht wie geplant zubereitet werden können. Auch Deine Erfahrung mit der App entspricht natürlich nicht dem Standard, den wir Dir bieten möchten. Dass die App häufig nicht funktioniert oder über mehrere Tage hinweg nicht erreichbar ist, sollte keinesfalls passieren.
Wir möchten Dein Anliegen gerne genauer prüfen und haben Dir daher soeben eine Find Reviewer Anfrage geschickt. Darüber kannst Du uns ganz einfach eine private Nachricht senden.
Bitte teile uns dort folgende Informationen mit:
Deinen Vor- und Nachnamen
Deine Kundennummer
Deine Telefonnummer
Die E-Mail-Adresse, die mit Deinem HelloFresh Konto verknüpft ist
Sobald wir Deine Angaben erhalten haben, werden wir uns Deinen Fall genauer ansehen und Dir gerne weiterhelfen.
Dein HelloFresh Team
Service or Call Center response limited
Sometimes details are missing or altered, sometimes the quality and freshness suffer. Overall, it's difficult to obtain compensation or a discount to independently organize necessary replacement solutions.
3 February 2026
Unprompted review
Reply from HelloFresh Deutschland
Hallo,
vielen Dank, dass Du Dir die Zeit genommen hast, Deine Erfahrungen mit uns zu teilen. Es tut uns leid zu hören, dass Du wiederholt Probleme mit fehlenden oder geänderten Zutaten sowie mit der Qualität und Frische einiger Produkte hattest.
Wir verstehen sehr gut, wie enttäuschend das sein kann – insbesondere dann, wenn zusätzlich der Eindruck entsteht, dass keine ausreichende Unterstützung oder angemessene Lösung angeboten wird. Natürlich sollte es nicht notwendig sein, selbst Ersatzlösungen organisieren zu müssen, wenn Zutaten fehlen oder nicht den Erwartungen entsprechen.
Wir möchten Dein Anliegen daher gerne genauer prüfen und haben Dir soeben eine Find Reviewer Anfrage geschickt. Darüber hast Du die Möglichkeit, uns eine private Nachricht zu senden.
Bitte übermittle uns dort folgende Informationen:
Deinen Vor- und Nachnamen
Deine Kundennummer
Deine Telefonnummer
Die E-Mail-Adresse, die mit Deinem HelloFresh Konto verknüpft ist
Sobald wir Deine Angaben erhalten haben, werden wir Deinen Fall sorgfältig prüfen und Dir gerne weiterhelfen.
Dein HelloFresh Team
Excellent quality (products)
Excellent quality (products), great customer service when something was missing, delicious recipes.
10 May 2026
Unprompted review
Reply from HelloFresh Deutschland
Hallo Alexandra,
vielen Dank für Deine tolle Rückmeldung zu Deinen Erfahrungen mit Uns! Es freut Uns riesig zu hören, dass Du von der exzellenten Qualität Unserer Produkte und Unseren köstlichen Rezepten so begeistert bist.
Besonders schön ist es zu lesen, dass Du mit Unserem Kundenservice zufrieden warst, als einmal etwas in Deiner Box gefehlt hat. Unser Ziel ist es, Dir immer schnell und unkompliziert weiterzuhelfen, damit Du Dein Kocherlebnis ohne großen Stress genießen kannst.
Solltest Du in Zukunft einmal Fragen haben oder Wir etwas für Dich tun können, raten Wir Dir, Dich gerne jederzeit wieder bei Unserem Kundenservice zu melden. So können Wir immer direkt auf Dein Anliegen eingehen.
Wir wünschen Dir weiterhin viel Freude beim Kochen und viele genussvolle Momente!
Dein HelloFresh Team
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