Kathrina Castro was my Healthcare provider. I’m new to this program so I guess they start you out with the best Healthcare Providers first. I was dreading the appointment all week but once it began K... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It was so amazing first off my provider Linda Uche, did not give up on my appointment. I was having technical difficulties and she was so patient with me. Second when we was able to finally have my ap... See more
Company replied
Tamika was very friendly and knowledgeable about the product. When I mentioned how I had absolutely no energy while on this medication she said they could put Vit B12 in it..!! Im excited to see what... See more
Company replied
I contacted customer service and spoke to provider support Ogechi Ekeke. She was helpful in looking up my account and identifying that I needed to complete an Intake form for Refill of medications. Sh... See more
Company replied
Company details
Written by the company
FuturHealth is for anyone who is looking to make a real change in their health for the better. For those who have tried before and failed - but need just a little bit of help to see real success. Weight loss medication is a great fit for over 40% of Americans who are fighting the obesity and prediabetes epidemics.
Contact info
2810 N Church St PMB 53534, 19802, Wilmington, United States
- (831) 900-4723
- support@futurhealth.com
- futurhealth.com
4.6
Excellent
16k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivered to shaded area of front porch
20 June 2026
Unprompted review
Reply from Futurhealth
Thank you for letting us know. We’re glad your order was delivered safely to the shaded area of your front porch. If you ever have questions or need help with anything, we’re here for you at (831) 900‑4723 or through our live chat on fh.co.
$877 and noMeds
I ordered my medication three weeks ago. It still says it’s processing. It was supposed to ship in 3 to 5 business days. I ordered my daughter‘s medication at the same time and hers isn’t even processing yet. They have $877 of my money. I have messaged them on their app multiple times. They tell me someone will get back to me in 24 to 48 hours and if they don’t to call this 800 900-4723. The 800 number is no longer a valid number.
I have also asked them multiple times why my daughter‘s medication was twice as much as mine, and they have never responded to that question.
When I requested a refund, they told me I paid through Apple Pay so I had to go through Apple Pay to get the refund. When I contacted Apple Pay, they said once the business accepted the payment they cannot refund it. I have to go through futurhealth to get the refund.
I really feel like I was scammed.
27 May 2026
Unprompted review
Reply from Futurhealth
Hi Jen, we hear you and we're sorry you've had such a frustrating experience. This is not the experience we want for you or your family. Please shoot us a DM so we can get this sorted out for you.
On June 2
On June 2, FuturHealth’s website took my credit card information and charged my card, but after the company charged my card, additional information was requested. The FuturHealth website then went down and I was unable to provide the additional information requested. I waited a few days and saw that the charge for the medication went through, so I contacted them through the app, and attempted to complete the interview online. Even though the website invited me to complete the interview online, it kept on giving me an error message, so I chose to speak with a live provider on June 12, 2026, at 4:10 PM. The website showed that the appointment was set when I made the request, but I was never sent a subsequent email or text confirming the appointment. I waited for the appointment time and call, and received nothing. Then, at approximately 4:20 PM, I called the Ccustomer Service line, and spoke to a representative. The representative shared that my account had been terminated & that I should’ve received an email. I did not. The representative was polite and told me I should receive an email and a refund between 7 to 10 days. Working with this company has been very difficult from the get-go and I would stay away from them. Given what has happened to me, I researched them more, and other websites reviews are mixed. I am not an individual that posts complaints, but this company is not one I would recommend.
1 June 2026
Unprompted review
Reply from Futurhealth
Thank you for taking the time to share this detailed feedback. I’m truly sorry for the frustration you went through — from the website issues, to the lack of communication, to the unexpected account termination. That’s not the experience we want for anyone, and it’s clear we fell short at multiple points. Your review highlights serious gaps we need to address, and it’s incredibly important for us to hear.
We’d really appreciate the chance to review your case directly and ensure your refund and account concerns are fully resolved. You can reach us anytime at (831) 900‑4723 or through our live chat on fh.co.
Reply from Futurhealth
Thank you for sharing your experience. We’re glad to hear everything felt easy and straightforward for you — that’s exactly what we aim for. Your feedback helps us keep delivering smooth, supportive care.
If you ever need anything, we’re here at (831) 900‑4723 or through our live chat on fh.co.
My first experience
My experience with Cady was excellent. She was very helpful and informative with all my questions. This is new to me and she made me feel very comfortable.
7 June 2026
Unprompted review
Reply from Futurhealth
Thank you so much for sharing your experience. We’re really glad to hear your provider was helpful, informative, and made you feel comfortable during something completely new to you. Feedback like this means a lot and helps us continue delivering the best care possible.
If you ever need support or have more feedback, we’re here at (831) 900‑4723 or through our live chat on fh.co.
Easy and simple
28 May 2026
Unprompted review
Reply from Futurhealth
We’re glad to hear everything felt easy and simple for you. If you ever need help again, please reach us at (831) 900‑4723 or chat.fh.co.
Them updating me on address and when…
Them updating me on address and when medication would ship.
3 June 2026
Unprompted review
Reply from Futurhealth
We understand you’re waiting for updates on your address and when your medication will ship. We’re here to help get that clarified for you. Please reach us at (831) 900‑4723 or chat.fh.co so we can review your account and provide the latest information.
Reply from Futurhealth
We’re so glad to hear that, we appreciate your kind words. If you ever need anything else, please reach us at (831) 900‑4723 or chat.fh.co.
I found the company incredibly hard to…
I found the company incredibly hard to get in touch with - beyond the very first mtg to sign up and pay. If there was a contract it was outsourced beyond USA and the customer service was VERY scripted. I also found that the lack of personalized attention led to a RX that did not have impact for the needs I had. Completely disappointed and have moved into another group/company. Oh yes, this IS the number I use - outsourced to call center with scripted responses. No option to talk to people who make decisions, who inform decisions, who should want / request feedback from clients.
3 April 2026
Unprompted review
Reply from Futurhealth
Thank you for sharing your experience. We’re sorry to hear you had trouble reaching us and didn’t feel the care was personalized. Your feedback is important and helps us improve. If you’re open to it, we’d appreciate the chance to look into this further. You can reach us at (831) 900‑4723 or through our live chat on fh.co.
The medical professional was very…
The medical professional was very helpful and explained in detail what I should expect
1 June 2026
Unprompted review
Reply from Futurhealth
Thank you so much for sharing your experience. We’re really glad to hear that your medical professional was helpful and took the time to explain everything in detail so you knew exactly what to expect. Feedback like this means a lot to us and helps us continue improving the care we provide.
If you ever need support or have more feedback to share, we’re here for you at (831) 900‑4723 or through our live chat on fh.co.
Great experience and wonderful nurse…
Great experience and wonderful nurse practitioner. They are the best!
30 May 2026
Unprompted review
Reply from Futurhealth
Thank you so much for sharing this lovely feedback. We’re thrilled to hear you had a great experience and that your nurse practitioner made such a positive impact. Knowing that you consider us the best truly means a lot and motivates us to keep delivering the highest level of care.
If you ever need anything or want to share more feedback, we’re always here for you at (831) 900‑4723 or through our live chat on fh.co.
Horrible!!!
Horrible!!!! Customer service can’t help and clinicians don’t know what the hell is going on! Do not order from this company
29 May 2026
Unprompted review
Reply from Futurhealth
Thank you for sharing this with us — I’m really sorry to hear you had such a frustrating experience. No one should feel confused or unsupported when seeking care, and it’s clear we missed the mark for you. Your feedback is important, and we take it seriously as we work to improve both our customer service and clinical coordination.
We’d really like the chance to look into what happened and make things right. Please reach out to us at (831) 900‑4723 or through our live chat on fh.co so we can help you directly.
Contrary to popular reviews
Contrary to popular reviews, I was never able to rectify billing issues after the initial consultation. I’ve 15 separate emails and conversations with customer service indicating that payment was due. Then not. Then I overpaid. Then I’m being refunded. Then not again. At no point was anyone willing or able to produce a line-item invoice or accounting of my simple account setup.
I asked to simple cancel given the problems and being tossed back and forth, each representative giving conflicting information. Even that was an issue. Deleting my account, I was told, would both cancel and remove everything. Not so. It removes your account, but another series of conversations as my ‘monthly account fee’ was still in effect. It has taken nearly a month to rectify that with a polite email today stating it is all cancelled, closed, deleted, but the $199 up front payment would not be refunded due to me having spoken with the initial consultation to determine my eligibility and plan, both of which were never completed nor any medication or product ever shipped.
Please investigate your options before signing up and committing yourself to multiple fees and commitments. I’ve had to learn the hard way.
28 May 2026
Unprompted review
Reply from Futurhealth
Thank you so much for bringing this to our attention. We’re truly sorry for the frustration this has caused — we understand how upsetting unexpected charges and account issues can be, and this is absolutely not the experience we want for you.
We genuinely want to make this right. If you’re willing to give us the chance, we would be more than happy to help resolve your concerns about the charges and assist with deleting your account.
Please reach out to us directly at (831) 900‑4723 or through our live chat at fh.co, and we’ll take care of this for you as quickly as possible.
My provider
My provider, Olubunmi Banjo was so helpful. She was on time to the appointment and answered all of my questions.
26 May 2026
Unprompted review
Reply from Futurhealth
Thank you for your kind words. We’re so glad your provider was helpful, punctual, and able to answer all your questions. Your feedback means a lot and helps us keep improving. If there’s ever anything more we can do, please reach out at (831) 900‑4723 or through our live chat on fh.co.
Andrea Gold Review
Andrea answered all my questions and explained the differences between the available medications, possible side effects and next steps. I highly recommend FuturHealth.
26 May 2026
Unprompted review
Reply from Futurhealth
Thank you for taking the time to leave this review. We’re thrilled your provider was able to walk you through your options and answer all your questions. Your feedback helps us keep improving and delivering the best care possible. If you ever need assistance, we’re here at (831) 900‑4723 or on live chat at fh.co.
Very courteous
Very courteous , professional demeanor
Inquisitive, with thoughtful questions,
Gave rational for instruction regarding new dosing. Very supportive and helpful with information regarding my medication and what to expect going forward with my account.
22 May 2026
Unprompted review
Reply from Futurhealth
Thank you for sharing this — we’re really glad to hear your provider was courteous, professional, and took the time to ask thoughtful questions. It’s great to know the reasoning behind your new dosing was explained clearly and that you felt supported with helpful information about your medication and what to expect moving forward.
If you ever need anything else, you can reach us at (831) 900‑4723 or through our live chat on fh.co. We’re always here to help.
Reply from Futurhealth
Thank you for sharing this — we’re really glad to hear everything felt straight forward during your experience. That’s exactly the kind of smooth, simple process we aim to provide.
If you ever need anything else, you can reach us at (831) 900‑4723 or through our live chat on fh.co. We’re always here to help.
DONT WASTE YOUR TIME AND MONEY
DONT WASTE YOUR TIME AND MONEY! THE APP SUCKS, CUSTOMER SERVICE SUCKS AND SHIP TIME SUCKS!!
4 May 2026
Unprompted review
Reply from Futurhealth
Thank you for being honest with us — I can hear how frustrated you are, and you have every right to feel that way. When the app doesn’t work the way it should, when communication feels unhelpful, and when shipping takes longer than expected, it creates a terrible experience. That’s not what we want for you, and it’s clear we missed the mark here.
Your feedback matters, and we want to fix this. If you’re open to it, we’d really appreciate the chance to look into what went wrong and make things right for you. You can reach us directly at (831) 900‑4723 or through our live chat on fh.co so we can help you right away.
Reply from Futurhealth
We’re happy to help you with anything you need. If you’d like assistance, you can reach us at (831) 900‑4723, chat with us at fh.co. We’re here to support you.
She was wonderful
She was wonderful, caring and very helpful with a sensitive situation. She was very kind and I was grateful for her help
14 May 2026
Unprompted review
Reply from Futurhealth
Thank you for sharing this — it’s truly wonderful to hear. We’re so glad your provider was caring, supportive, and able to help you navigate a sensitive situation with kindness. Feeling heard and treated with compassion is incredibly important, and we’re grateful you experienced that.
If you ever need anything else, you can reach us at (831) 900‑4723 or through our live chat on fh.co. We’re always here for you.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.