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Review summary

Created with AI, based on recent reviews

Looking at 224 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service, highlighting the staff's professionalism, patience, and willingness to go the extra mile to ensure everything works perfectly. Many people appreciate the remote installation process, which is described as smooth, efficient, and a lifesaver, even for those new to the area or with challenging computer issues. The company's customer service is frequently commended for its quick responses, clear guidance, and dedication to customer satisfaction, making the overall user experience stress-free. However, some customers also noted occasional issues, such as software not working initially or problems with specific installations due to their computer's limitations. A few other people also felt that some products did not work as advertised and reported a lack of technical support or difficulties when questioning non-functional purchases.

What people talk about most

Service

Reviewers mention positive feedback about service, consistently praising its professionalism, efficiency, and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their knowledge, professionalism, and... See more

Product

Customers consistently express satisfaction with the products, often highlighting their high quality,... See more

Customer service

Customers had positive experiences with customer service, highlighting the team's efficiency and dedication.... See more

User experience

People report positive experiences with user experience, highlighting the smooth and hassle-free setup... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very nice experience during the ISTA installation process which was done remotely by one of their experts. The process was a total success and was finalized yesterday with the ICOM Next firmware updat... See more

Rated 5 out of 5 stars

I had an amazing experience with Diag-Tools. They spent a huge amount of time helping me get ISTA-P installed properly on my computer so I could work on my Mini Cooper — and I mean properly. Every... See more

Rated 5 out of 5 stars

I purchased several products and all were loaded remotely and made fully functional, the vendor even advised what spec hardware was required. I am amazed at the level of service offered and can't reco... See more

Rated 5 out of 5 stars

These guys truly are a next level A1 service! I saw the reviews that everyone had given and felt extremely confident in giving my business to these gentleman. After a few very minor hiccups, they came... See more


Company details

  1. Automotive Repair Equipment Wholesaler
  2. Car accessories shop

Written by the company

Diag Tools offers a comprehensive range of automotive diagnostic tools and software, meticulously designed to cater to a variety of car brands. From diagnostics to maintenance, our solutions ensure peak performance for your vehicle. Join countless satisfied customers who rely on us for top-quality automotive solutions. Trust our expertise – your car deserves the best.


Contact info

4.9

Excellent

TrustScore 5 out of 5

530 reviews

5-star
4-star
3-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 40% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I received the cable

I received the cable, past when the person who was helping said I would receive it. I feel this company needs to provide clearer details on how long shipping takes and not say 2 days when it took close to 20 days. I am satisfied otherwise.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Downloaded BMW Tools with NCS Expert…

Downloaded BMW Tools with NCS Expert and had Diag Tools remote in and install on my laptop. They gave me the interface to allow the remote work and I communicated with the technician on What’s App to answer his questions for the setup. It took a while but it was worth my time trying to load everything correctly. The remote work was a free service and it was done well after normal working hours. Connected to my 2006 E90 and everything works well. Only issue is everything is in German on NSC Expert, butt AI can guide me through it fine.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Diagnostic Setup & Professional Service

I had a great experience purchasing diagnostic tools for my workshop. Xentry, ISTA, and ODIS were all installed perfectly and worked straight out of the box without any issues. The setup was smooth, everything was properly configured, and the support throughout the process was excellent.

The ENET cable was also shipped quickly and works flawlessly. Communication was professional, reliable, and very helpful from start to finish.

Everything is working exactly as promised — highly recommended for anyone looking for professional diagnostic solutions for their workshop. Will definitely use again!

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service and Support for Audi Diagnostic Scanner

I recently bought a diagnostic scanner for my Audi from Diag Tools and had a great experience from start to finish. They installed all the software for me, tested the cable, and made sure everything was working properly before delivery. Setup was smooth and hassle-free, and their support was excellent throughout the process. Very knowledgeable, professional, and helpful team. Highly recommend Diag Tools to anyone looking for reliable diagnostic equipment and great customer service.

24 May 2026
Unprompted review
Diag Tools logo

Reply from Diag Tools

Thank you very much for your kind feedback and recommendation. We are glad to hear that you were satisfied with the diagnostic scanner, software installation, cable testing, and the overall support experience.

At Diag Tools, we always try to ensure that everything is properly configured and tested before delivery so our customers receive a ready-to-use solution with minimal hassle.

Your appreciation means a lot to our team. Thank you again for your trust and support.

Rated 1 out of 5 stars

Paid for PSDZDATA + E-sys

Paid for PSDZDATA, ISTA+, and E-SYS, but E-SYS was not functioning correctly. Support did not provide a working solution. Currently waiting for a proper resolution/refund. Disappointing experience so far.

14 May 2026
Unprompted review
Diag Tools logo

Reply from Diag Tools

Thank you for your feedback. To clarify, the order placed was only for PSDZDATA. ISTA+ and E-SYS installation/support were requested additionally, but those services were not included in the purchased package.

Despite this, we still tried to assist and provide support. E-SYS configuration can vary depending on the laptop setup, Java version, launcher compatibility, and vehicle configuration, which is why additional setup/service is normally required.

We are still willing to help resolve the issue properly. Please contact us directly with the latest error/details so we can find a suitable solution together. If you would like a complete plug-and-play setup with fully configured ISTA+, E-SYS, launchers, and compatibility checks, please purchase the corresponding software packages so we can install and configure a fully working solution for you.

Rated 5 out of 5 stars

Professionals

Professionals, very happy with the service!

23 May 2026
Unprompted review
Diag Tools logo

Reply from Diag Tools

Thank you for your feedback. We are very happy to hear that you were satisfied with the service provided by us!

Your support and trust are truly appreciated, and we look forward to assisting you again in the future.

Rated 5 out of 5 stars

Flawless setup for my Supra – Techstream and ISTA Supra working perfectly!

I recently used Diag Tools to get Techstream and ISTA installed for my Supra, and I couldn't be happier with the service. Dealing with the software requirements for the A90/A91 can be a headache, but they handled the entire installation professionally and quickly. Everything is up and running exactly as it should be. If you need reliable diagnostic software and a hassle-free install, I highly recommend them!

14 May 2026
Unprompted review

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