Needed car insurance and it was cheapest on confused.com so bought it online through them. Was direct line essentials. Hope they tracked it & that I'll get my rewards once insurance renewal date has... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Yet again another purchase from confused.com best price better cover than my previous insurer plus another 20 pound voucher to spend when everything gone through great site keep it up. When does vouch... See more
Company replied
Very straightforward, good levels of cover at competitive prices plus a great choice of vouchers worth around £47 upon taking out a policy. Best comparison site I've used.👍
Company replied
Reminder email sent 4 weeks before my renewal which quoted the best prices. I logged into my current insurer the AA, who was quoting a renewal premium double the price of Confused, so I renewed not... See more
Company details
- #31 of 40 best companies in Price comparison site
Written by the company
We launched Confused.com in 2002 as the UK’s first insurance comparison site. Because sorting your insurance isn’t something you look forward to. It sits on your to-do list and can leave you asking, 'Did I get the right cover?' 'Did I miss a better deal?' That’s where we come in. We compare prices from a wide range of insurers, so you can see your options in one place and choose what works for you. We started with car insurance, but we’ve grown since then. You can compare a wide range of products, including home, van, bike, pet, life and travel insurance, to name a few. Get your insurance sorted. Just use Confused.com.
Contact info
Cardiff, United Kingdom
- reviews@help.confused.com
- confused.com
4.4
Excellent
13k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mrs s
Using Confused.com was quick, easy, and stress-free. It made comparing different insurance quotes simple, and I found a deal that suited my needs. The website was clear, easy to use, and saved me both time and money. I would definitely recommend it to anyone looking for car insurance.
11 July 2026
Provided good value car insurance
Provided a timely and good value estimate for my motor insurance. Purchasing was easy and I earned points that translated into vouchers and offers.
10 July 2026
Simple and uncomplicated to use
10 July 2026
Ripped off again
Having been emailed multiple competitive quotes I waited until the car insurance renewal was due and then selected the best deal and when it took me to the sites of the insurance companies all of them either refused or hiked the price up by over £150 or more
Why would I buy my insurance a month before my renewal as no one pays twice for insurance in the same month!!&
10 July 2026
Everything very clear and filling in…
Everything very clear and filling in the details was quite easy with your help. I chose one of the companies which you suggested. Thank you.
9 July 2026
Good service
My previous insurer upped my car insurance by £47 which was a lot I thought so decided to look at Confused.com to see what else I could find.
After entering all my details I received quite a few good quotes.
I don’t like doing some stuff on line as I like to speak to a person so rang up one of the insurers I was shown. They were very helpful and I was soon sorted out with a price which was considerably cheaper than my old insurance company.
They will even send me some paperwork in the post which some companies won’t do.
Very happy with everything and will use this service again in the future.
10 July 2026
So easy and good value for money.
10 July 2026
I always compare my insurance renewals…
I always compare my insurance renewals using Confused.com - anyone who doesn't is crazy as it saves £££'s
9 July 2026
Best insurance website 😊
10 July 2026
Prices to high
12 July 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.