Hastings Direct logo
Visit website

Hastings Direct Reviews 192,373

•
TrustScore 4.5 out of 5

4.4

Insurance company
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 26,405 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the competitive pricing and ease of obtaining a quote, often finding the company to be one of the most affordable options available. The user experience is consistently praised for being straightforward, easy to understand, and hassle-free, from setting up policies to navigating the website. Many people appreciate the excellent service, noting the efficiency and the helpful, supportive nature of the staff. However, some customers also noted issues with customer service, experiencing long wait times on live chat and feeling that their concerns were not adequately addressed or that staff were unhelpful. A few other people also felt that renewal prices were unexpectedly high, despite good driving records or previous discounts, leading them to seek better deals elsewhere.

What people talk about most

Price

Reviewers highlight positive aspects of price, with many customers finding the pricing competitive and... See more

User experience

People report positive experiences with user experience, finding the websites and apps straightforward, easy... See more

Service

Users describe positive interactions with service, highlighting the helpfulness, efficiency, and politeness... See more

Customer service

Customers had ambiguous experiences with customer service, with many expressing significant dissatisfaction.... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, efficiency, and politeness.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was paying far too much for car insurance with the AA so changed for a less amount - Have not had enough experience to rate Hastings yet

Company replied

Rated 4 out of 5 stars

The whole process was straightforward and easy to understand and complete. The Certificate and contract was electronically issued to me plus I had the option of receiving paper documents also which I... See more

Company replied

Rated 4 out of 5 stars

Website easy to use, good price , opted to have documents posted but not yet received them this is why only a 4* rating

Company replied

Rated 4 out of 5 stars

Already had a Hastings policy but had to go on compare to get a better price than my renewal which was disappointing. Can see policy in app

Company replied

Company details

  1. #105 of 135 best companies in Insurance company
  2. #150 of 167 best companies in Insurance broker

Written by the company

Hastings Direct is one of the UK's fastest growing insurance brokers. We offer car, bike, van and home insurance.

Written by the company

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

192k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Not sure that how genuine they are ...........

I was trying to change the address of my car policy which I bought from Hastings Sep 2024 and renewed it on SEP 2025 for another 12 month.
I was informed that address change can not be done in the existing policy and alternative would be cancel the current policy and loose my NCD and buy a new one which is 2X expensive than the current.
When I questioned their approach, A manager came to the phone, where he was even reluctant to provide his name.
I decided to immediately cancel the policy with Hastings and sign off with another direct insurance company.
Overall being with Hasting for 2 years, My experience today was very disappointing and not acceptable.

25 June 2026
Unprompted review
Rated 1 out of 5 stars

Was quoted £50 less for car insurance…

Was quoted £50 less for car insurance than my current supplier which was increased to more than the incumbent when I couldn’t supply NC details for 9 years NC as I was a company car driver and have since retired .
I explained I would not be using their service was it was not a financial benefit but have spent many hours on their app trying to cancel and get a refund .
Hate to think what they would be like if you had a claim to make!

25 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look