Astrid & Miyu Reviews 

Keira provided excellent customer service. She responded quickly, gave clear advice, and helped me fix an issue with my earring that I thought couldn’t be resolved. I’m so grateful for her help. Thank you, Keira, for such friendly and efficient support!

Really love their jewellery and I think it's a reasonable price and really good quality. It's my go to for nice gifts and higher quality long-term keeps. I recently had an issue with a clasp and reached out to their customer service, expecting a cliché and not-our-problem response as that's unfortunately the norm nowadays. However Stephanie responded explaining what may have happened, a quick fix solution and even attached a video. I followed the video and fixed it within 5 seconds. She also offered for me to pop in and get help but it was no longer needed. Please keep it up, this kind of customer service is rare and as someone who works in marketing, this is exactly what drives loyalty.

Well what can I say
Not only do they sell the most beautiful jewellery 🤩😍🤩 their customer services is second to none!! something which is very rare these days!!
I ordered the wrong size in an item and nothing was too much trouble for them in accommodating me with help.
Thank you Stephanie and the other members who liased with me if only more companies and staff were like you guys x
Will be reordering and will definitely purchase (as I have many items in my wish list 🤭) in the future too.
❤️

Amazing service, so quick as well when I need help on a booking, Stephanie was great, thank you again

Astrid & Miyu never disappoint with their products or customer service. The loyalty scheme is fab too!

I’m absolutely thrilled with the level of service I received from Astrid & Miyu especiallY Zee!
She listened to me and was symptomatic to my needs and gave me a solution straight away which made me very happy
Thank you Zee, I get to have a bracelet again x

Customer service team is incredible, team member Keira was very polite and helpful and managed to get me a product I’ve had my eye on for a long time despite its current unavailability online and in store. Would highly recommend purchasing from here, and reaching out if you have any issues

Dobs was awesome! Meticulous, skillful, gentle and professional. Would 100% recommend a piercing by Dobs if you’re afraid of pain.

Stephanie was super helpful and friendly. Resolved my issue so quickly. Very happy with the service recieved.

Dobs did my ear piercing and was so lovely. We had a great experience with him, as well as the other kind assistant called Maddie who very helpful with choosing of the earring and looking after our little dog. Thank you so much Astrid and Miyu, we had a lovely time.

Stephanie was truly wonderful in her support and way of following up. Great and very pleasant customer service :)

Love the brand and products but the great customer service makes it even better, always super friendly, especially Stephanie whom I have spoken to recently! She was so great at sorting out my query!

Great selection and experience at various stores.

When I needed a quick present for my granddaughter’s birthday, my thoughts went immediately to Astrid & Miyu. She lives in London and sending gifts through the post is not reliable. In the comfort of my home I ordered a gift card from Astrid &Miyu. It was delivered to her email account on a date chosen by me, in time for her birthday. She then had the option of choosing online or popping into your London shop. She even got a 50% discount in the sale. So, so easy to do. She has had items from Astrid & Miyu before, she is a big fan. The jewellery is very modern and of a high quality, very simple, original designs. I even got some earrings for myself. The website is so easy to navigate. Thank you Astrid &Miyu.

I had a lovely experience today at the Belfast store, my sales assistant Erin Page was so friendly and helpful. I purchased the solid gold signet ring, exactly what ive been looking for. Beautiful brand, i will definitely be back. Thank you!

Had such a lovely experience with Erin today in the Belfast store. Super chill, knowledgeable, friendly and helpful. Will 100% be back!

Best piercing experience I have ever had, I had the lovely Kate pierce my seconds and my helix and she was amazing! She took all my fear away she styled my ears and I went away so happy. I would definitely book again for the Cambridge branch with Kate! Thank you so much

I spontaneously walked in and was met with the wonderful Precious who curated the most beautiful selection for my many piercings! She was incredibly patient and attentive, and helped me all with the loveliest smile on her face. Precious is an absolute asset to Astrid & Miyu and I hope she is recognised as such. I enjoyed my time at this branch, thank you to Sumayyah and Daniella too! The energy in the store was warm and welcoming thanks to you all. I look forward to my next visit because I will most definitely be back!

Don’t bother if you need it in a hurry. You pay extra for next day delivery and they use Royal Mail 24, who don’t ring doorbells and then hold onto it for another four days before you can collect.

If I’d known they used Royal Mail I wouldn’t have bothered ordering from them.

Great experience at the Brighton store! I was so well looked after before, during and after my piercing appointment. Special shout out to Drina!