Went from London Victoria to Southampton Harbour Parade by a National Express coach. Extremely cheap, especially when compared to trains. A real perk is being able to pay only a small amount to be... See more
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Review summary
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Fairly easy booking system. More importantly, the fact that there is a bus available to get to Heathrow in time before a 6.20 am flight. Otherwise, what is the alternative. An expensive taxi that c... See more
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The site was easy to navigate but I think that charging non-account holders £1.50 for booking i.e. using the site is a bit steep. I get nothing for £1.50 but you get a lot of information from account... See more
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I am not very competent online but I attempted to book my coach ticket without any help. I found it a much easier task than I had expected. Thank you. I still much prefer talking to a human being th... See more
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Company details
About National Express
Written by the company
It’s about more than just getting from here to there
As the nation’s number 1 coach operator, we’re all about giving you more.
More value for money by offering low fares but first-class quality. More comfort thanks to comfy seats, loads of legroom, free Wi-Fi, power sockets and unrivalled safety. More convenience because we operate right across the UK with more stops and services than any other coach company.
Travelling with us is greener than other coach companies, taking the train or going by car. And we’re only going to get greener still thanks to huge, ongoing investment.
There are so many fantastic reasons to choose National Express. But every single reason points the same way.
We are National Express. This is the direction of travel.
Written by the company
Contact info
United Kingdom
- 03717 818181
- www.nationalexpress.com
4.2
Great
147K reviews
Asks customers to review
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Easy booking system
Easy booking system. Took you step by step(first time i have booked anything by phone).
8 July 2026
First experience-happy
It was our first experience using your bus company, and we totally enjoyed our time with you. Will use you again, and save all the hassle driving to London. Thank you.
6 July 2026
Simple and quick straightforward…
Simple and quick straightforward booking. National express definitely deserved a 5 stars
6 July 2026
Delayed coach, no alternative no refund
I purchased my coach ticket online and, when I arrived at the coach station on my way to the airport, I was informed that the bus was delayed by 40 minutes. As I needed to arrive at the airport at least two hours before my flight, I asked the staff whether they could arrange another option like taxi, or provide a refund. I was told that neither was possible.
As a result, I had no choice but to book an Uber at my own expense while also losing the cost of my coach ticket.
This level of service is completely unacceptable. I will not be using your company again, nor will I recommend it to anyone else.
8 July 2026
I did not travel on the coach. I had a very bad experience
I did not travel on the coach. I waited at north terminal but no coach came
6 July 2026
Perfect experience
6 July 2026
Easy to book.
8 July 2026
It wasbt clear enough that if you…
It wasbt clear enough that if you register you'd get a discount
8 July 2026
National Express marketing emails induce panic
The bus journey was fine. Air con (thank goodness), comfortable etc.
Receiving an email 2 days before with the headline "one day to go!" was less great. I nearly had a heart attack thinking I had booked the wrong date.
9 July 2026
Quick and Easy booking really impressed…
Quick and Easy booking really impressed with how smooth the booking was
8 July 2026
It was nice and cool on our long…
It was nice and cool on our long journey from London to telford on a very hot day .we had a very jolly Welsh driver
5 July 2026
It was a smooth and lovely journey
8 July 2026
Great deals when you buy your ticket in…
Great deals when you buy your ticket in good time!
8 July 2026
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