DPD UK Reviews 2,547,993

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 442,537 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery service for its punctuality, often meeting the promised one-hour delivery slots, and for keeping them well-informed about their parcels. Many highlight the drivers' friendly, polite, and helpful demeanor, noting instances where they went above and beyond to ensure safe and convenient delivery of items, even assisting with heavy packages. The overall service is often described as excellent, with many appreciating the care taken with their property and the secure placement of deliveries. However, some people mentioned issues with product quality upon arrival, such as melted ice packs in food deliveries, rendering the items unusable. A few customers also reported instances of rude drivers, parcels being left in insecure locations, or drivers not waiting for them to answer the door, leading to missed deliveries or potential theft.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, with many reviewers consistently praising the... See more

Staff

Consumers find staff to be positive, with many reviewers praising drivers for their friendly, polite, and... See more

Service

Customers generally report positive experiences with the service, highlighting efficiency, politeness, and... See more

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the friendly delivery... See more

Quality

Users describe ambiguous interactions with quality, with some customers receiving parcels in excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Your driver, Calin, is a tremendous asset to DPD for delivering goods safely in all weathers. He does it without complaining and always has a cheerful, friendly attitude. We can’t thank him enough.

Rated 5 out of 5 stars

Great delivery driver. It’s a shame the schedule is so restricting and items can’t be delivered before a specific time. Every few minutes early could mean the driver may get home just a little bit ea... See more

Rated 5 out of 5 stars

I have had a lot of parcels from DPD this week and for once no issues but I think that’s only to do with pot luck of drivers the level of customer service needs to be the same across the board as does... See more

Rated 5 out of 5 stars

They deliver my medical supplies every 4 weeks. They are by far the best courier for keeping you informed about the delivery. They also give a one hour delivery slot, which they have always met. I can... See more


Company details

  1. Courier Service
  2. Logistics Service

Written by the company

We appreciate all of your feedback and will always seek to assist if you have any problems. Just visit dpd.co.uk

DPD UK

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3M reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

The driver left the parcel outside of…

The driver left the parcel outside of the front door. I have left the instructions for the parcel to be left in the outbuilding at the back of the house. The item is not supposed to be left in the heat. Very disappointed!

23 June 2026
Rated 2 out of 5 stars

Need to focus on small things!

A, he delivered food to wrong address initially.... in scorching heat!!
Did being it eventually but maybe after I rang up...
B. Several of the yogurts were burst! Not the first time
C, can they read English? Not on this occasion, but many tines THIS WAY UP ! Has been ignored just dumped any way, probably why food is getting damaged!

22 June 2026
Rated 1 out of 5 stars

Given a one hour window for delivery…

Given a one hour window for delivery nothing turns up. I contact customer services . They tell me they will contact the driver and give me an update. They contact me a few hours later and tell me the driver is not answering phone, but they will pass on my details to the driver. Whole day wasted with no updates and no package.

23 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look