Akko

Hi Akko,

Thank you for taking the time to contact us.

I am sorry that your journey with us was delayed. From reading your comments, I can only imagine the frustration that you must have experienced. Please accept my sincere apologies for the inconvenience and upset caused.

We try hard to minimise the impact that traffic congestion has on our service schedules. Our 24 hour Service Support Centre uses the latest technology to monitor delays across the entire UK road network. They are able to identify traffic ‘hotspots’ as they occur and are in constant contact with our drivers to advise the best way to avoid delays.

Our aim is to make travel simpler for all our customers, and we were clearly unsuccessful this time. We are working hard to make improvements and I sincerely hope that you have a better experience next time.

Thank you for getting in touch, your feedback is important to us.

The National Express Team