Nico

Hi Nico,

Thanks for your feedback, we’re sorry to hear about the confusion.

Our return policy, including the return shipping costs, is outlined on our website with the link below but we understand it can sometimes be missed or unclear.

https://hang-eleven.com/pages/help-center?hcUrl=%2Fen-US%2Fwhat-is-your-return-policy-917406

Please feel free to send us an email at support@hang-eleven.com
so we can take a closer look and clear things up for you.

If you have any other questions or concerns, we’re here to help.