Extrem schlechter Kundenservice!
Extrem schlechter Kundenservice!
Ich habe vor ca. einem Monat Pfannen bestellt und habe bis heute keine Rechnung über meine Bestellung erhalten, wobei ich in den letzten drei Wochen drei Mal per Mail darum gebeten habe. Bis dato noch keine einzige Rückmeldung. Von den Pfannen selbst bin ich begeistert, das Kundenservice ist jedoch sehr miserabel!
Antwort von HexClad
Hello Lisa,
Thank you for reaching out and sharing your feedback. We deeply regret the inconvenience. Your experience does not reflect the standard of service we aim to provide, and we sincerely apologize for falling short.
To better assist you and address this matter promptly, we’ve sent a request to gather the necessary details about your order, including proof of purchase and any images of the product (if applicable). Once we receive this information, our team will conduct a thorough review of your case to identify the cause of the issue and find a solution that works for you.
We truly value your patience and your enthusiasm for our pans, and we are committed to making this right. If you have any further questions or concerns, please don’t hesitate to contact us directly.
Thank you for giving us the opportunity to resolve this matter and for being a valued part of the HexClad family.
Kareen R. - HexClad Support
