Poor customer service/support
Poor experience. Ordered a walking treadmill in April, had no delivery updates until I chased in May and was then told it was out of stock. When would I have been updated about this if I hadn't reached out? Furthermore, they offered me £10 to keep the order, despite not knowing themselves when the shipment would be made because there was no stock of the product. I finally got a refund, but the customer service updates and general support are shockingly bad. I'll get the product elsewhere.
Reply from DeerRun UK
We sincerely apologize for the frustration and inconvenience you’ve experienced. We completely understand how disappointing this must be. Please rest assured that we will do everything possible to help resolve the situation.
To move forward quickly and verify your order details, could you please provide:
1. Order Number
2. Email address used when the order was placed
I will immediately escalate your case to our After-Sales team. They will review the records and work with you to find a satisfactory solution as soon as possible.
Thank you for your patience and cooperation—we are committed to making this right.