Bought a fountain
Bought a fountain. The pump was not included in the box. Emailed them and they wanted photos of the box inside and out. They replied that the info I provided was incomplete. What was incomplete was the fountain without a pump. They are arrogant and useless. DO NOT WASTE YOUR TIME WITH THEM. There are plenty of other companies with better products, better service and far less arrogance.
Reply from Teamson
We’re sorry to hear about your experience and understand your frustration.
We do appreciate the photos you provided. However, the issue is that the order receipt you sent was incomplete. The screenshot included only the shipping address and payment information, but it did not show the item purchased or who fulfilled the order.
That information is important because we need to verify whether the product was sold and fulfilled directly by Amazon.com or by a third-party Amazon reseller. If the item was sold through a third-party reseller, unfortunately, it is not covered under our warranty policy.
This is why we requested a complete copy of the order confirmation showing the item details and seller/fulfillment information. We apologize if this came across poorly; we are simply trying to follow our policy consistently and fairly.
Since you have provided the requested information, we will ship the missing pump to you within the next two business days. Thank you for your patience.
Teamson Customer Care