Review of Ooma


Rated 1 out of 5 stars

Support never following up to solve my critical business issue

The service was decent enough... until we ran into an issue. I've been having a critical office phone issue that's been going for three weeks now that they just won't resolve. I keep calling and and talking with support and they say someone will reach out to me but then no one does. So then a day or two goes by and I have to repeat the process. I do not recommend any business use them.

May 29, 2026
Unprompted review

Reply from Ooma

Hi, We would like to assist with your concerns however need a bit more information to assist. Please provide us with a valid email address or existing ticket number so that our escalation team can further assist to resolve your concerns.