After ordering parts for my washer and come upon these reviews as I awaited delivery, I became skeptical. However, my order was delivered as promised 3-5business days free of charge, and I anxiously opened the box and started to question all things written about this company, but decided to give it a go and proceeded to install the parts. Once completed, I did a test run, and was pleasantly surprised of the outcome. As far as my experience dealing with this company, I cannot upon me, give them other than a 5 star rating for the ease of ordering, and timely delivery. And by the way, as I too was expecting OEM parts, after thinking about it, most manufacturers depend on China for manufacturing components, so with that said, again, kudos to this company for a smooth experience altogether.