themparts.com Reviews 45

Scam comapany. No communication when a package was lost due to a incorrect address and no accountability taken. Email response was "we are not responsible for packages that are not recieved".

Wish there was an option to give no stars. They suggest wrong parts and then you cannot call the company. The number is invalid. No one responds to emails and the chat is a joke. Hopefully you can dispute through credit card company or not order at all.

Really wish I had done my research. Just another story of the part being the wrong part and when requesting a refund, they ghosted.

Scam contacted them numerous of times in regards to wrong part being sent and no response don’t waste your money

Scam website, no parts, no refund, no reply and the phone number is disconnected.

I was sent an item that was not what I ordered. When I tried to return it I got a request for photos, and then silence. This company is awful; a scam I suspect. Avoid!

I got scammed basically. Ordered a part - lint filter for a specific LG dryer (3 years old more or less). They sent a wrong one. I sent an email requesting a replacement for a correct one or refund. Got ghosted 0 replies or refunds.

Dishonest company. Advertized genuine parts, charge a premium and send you cheap made in China generic parts. The do not respond to emails and there's no way to return or get a refund. I'm desputing via my credit card company. Don't order from them.

After ordering parts for my washer and come upon these reviews as I awaited delivery, I became skeptical. However, my order was delivered as promised 3-5business days free of charge, and I anxiously opened the box and started to question all things written about this company, but decided to give it a go and proceeded to install the parts. Once completed, I did a test run, and was pleasantly surprised of the outcome. As far as my experience dealing with this company, I cannot upon me, give them other than a 5 star rating for the ease of ordering, and timely delivery. And by the way, as I too was expecting OEM parts, after thinking about it, most manufacturers depend on China for manufacturing components, so with that said, again, kudos to this company for a smooth experience altogether.

SCAM BUYER BEWARE They sent the wrong part and did not reply after 3 attempts prior to the return window- SCAM BUYER BEWARE

I wish I found the reviews before ordering. They are an Amazon drop shipper. The part I got broke and overheated my dryer on the first use. I emailed asking for a refund and have not heard back. I didn't order from Amazon due to the bad reviews on the part there, the part was listed as coming from Samsung on ThemParts' website, but it was a knockoff.

Searched the part # online. Them Parts claimed Samsung parts for a good price and no shipping. Sent me knock off parts. Will not respond to my emails requesting a return. They ghosted me. Don't give them business.

A week ago, I ordered a refrigerator spare part costing $80 from this website. Next day I received a notification stating that my package had been shipped, with an estimated delivery time of 2–3 days. 8 days have now passed. It is impossible to track the shipment on the website. Although there is a chat feature on the site, it does not work—you can verify this yourself by trying to enter a random tracking number. I was forced to notify my bank to initiate an investigation into my transaction and to reissue my card. Please be careful.

Don’t order anything. The parts are not authentic and return service doesn’t work.

The worst! Don’t ever buy anything from them. I bought a dryer lint filter replacement, it came really fast with no return address on it. I emailed them to let them know that it didn’t fit my dryer, it has been a week now and they still haven’t responded to my email.

We experienced the exact same issues as every other reviewer with the added issue of the company continuing to bill our credit card over and over. We ordered a fan for a Samsung refrigerator in October 2025. It never came and we were not able to contact the company. The only communication we ever received was a shopify receipt with a supposed shipping date. We took the matter up with our credit card company and disputed the charge. They charged the exact same amount in December and we disputed that one as well. They charged again in January and at this point we've had to close out the account. Wish we never heard of this fraudulent site. What a headache.

If I could give less stars, I would. This site is not a brand site. It sells cheap imitation parts for high $, making you think that the parts are the original brand names.
They are not. And they ship them in Amazon packaging.
Total bait and switch marketing.

I tried to return the parts but there was no return address when I checked their web site I saw O good reviews and 27 recent bad reviews similar to mine. This company is a sham and should be taken off the web.

This company is not legit stay away from THEMPARTS I ordered suspension rods for my washer and they advertised as OEM and what they do with these orders is they purchase them as aftermarket parts on Amazon. That's why you receive your items in Amazon boxes. That is also why they never respond to emails or phone calls for complaints.

My order arrived very quickly - however it wasn’t what I ordered. I reached out numerous times via email and their website’s live chat option and received no assistance. Just stuck with parts that weren’t what I ordered, couldn’t work with my stove top and $59 poorer. What a scam.