All good except product description was not exact, it said refurbished device was locked ( should have been unlock) I don't know how Techinn test this product while locked and needed Prime Payment.... See more
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See what reviewers are saying
The password reset page on their website is broken - it doesn’t allow you to enter a new password. This means I can’t access my account to track a package, or raise any support tickets!! Please can... See more
Company replied
I ordered this item in a Wednesday with delivery supposed to be on the next day or the Friday. It did not arrive until the following Tuesday with no apology or explanation. It was a birthday gift wh... See more
Company replied
Thomson 270 plus box at the best price I could find online, it came well packaged and I could track its progress fully while being delivered. The box comes with a 2 and 3 pin adapter so if you’re thin... See more
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Company details
Written by the company
Techinn is an online technology store where you can find everything related to computers, electronics, mobiles and gaming whose geek community has been increasing over the years at a great pace in many countries all over the world and who are real lovers of technology. Our team of technology and computer experts have chosen the best products for guaranteed quality, excellent durability, good performance, connectivity, speed, power and great storage so that you can find a large variety of electronic items of the leading brands, such as Xiaomi, Samsung, Apple, Asus, Nintendo or many more. Techinn is one of the 18 stores of the Tradeinn group featuring a 30,000m2 main logistics centre, with over 2,600,000 legitimate products and over 10,500 trusted brands available to ship to over 180 countries around the world, with fast delivery times and a 30-day returns policy. ✅ Online IT and electronic store with great prices.
Contact info
C/ Pirineus, 9, 17460, Celrà, Spain
- techinn.com
3.6
Average
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Took over two weeks to arrive and…
Took over two weeks to arrive and supplied with EU plug. Should have purchased from Amazon which was only a few £ more. Lesson learnt.
July 2, 2026
Unprompted review
Reply from Techinn
Hello,
Please accept our sincerest apologies for the delay with your order and for any inconvenience caused. This is definitely not the standard of service we aim to provide to our customers.
While delivery dates are estimates subject to external logistical factors, we completely understand your frustration. Please rest assured that we are constantly working with our shipping partners to optimize these delivery times.
For future orders, please feel free to select the carrier that best suits your needs from the various options available at checkout.
Your feedback is highly valuable and helps us continuously improve.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Best regards,
Broken website
The password reset page on their website is broken - it doesn’t allow you to enter a new password. This means I can’t access my account to track a package, or raise any support tickets!!
Please can you provide an email I can use to contact you directly?!
July 2, 2026
Unprompted review
Reply from Techinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
If you need any information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
We have taken your feedback on board and shared it with the relevant department to continuously improve the quality of our service.
Please accept our apologies for any inconvenience caused.
Sincerely,
In Stock” Doesn’t Mean Anything Here
This is the worst company I’ve ever dealt with. They’ve postponed my delivery for the second time already.
I placed my order on June 19, 2026. It was supposed to arrive on June 23, 2026. Today is already June 27, 2026, and I just received another message saying it’s delayed again and now expected on July 3, 2026, if it even arrives by then. There’s no guarantee. They might push it back another ten days, just like they did with my headphones, which took an entire month to arrive.
Meanwhile, AliExpress usually delivers in about three days. Seriously. And both companies have warehouses in Spain.
To make things worse, when I ordered the batteries, the website clearly showed them as “In Stock.”
I do not recommend ordering from this company. Save yourself the hassle and use AliExpress instead. This British website is an absolute joke.
June 19, 2026
Unprompted review
Reply from Techinn
Good morning,
We are very sorry to hear that our service did not meet your expectations.
In order to look into this and keep improving, we would like to review your case in detail. Please provide us with your order number, and we will look into the matter immediately to assist you further.
We apologize for any inconvenience caused.
Best regards,
Quick and accurate delivery
Quick and accurate delivery. Well packaged.
June 19, 2026
Unprompted review
Reply from Techinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
The worst customer service
I have ordered from TechInn (Tradeinn) a few times, and a recurring issue has finally prompted me to leave this review. During checkout, I explicitly selected and paid for home delivery to my address. However, my most recent order 68750799 was once again routed to a local pickup point.
When I contacted Tradeinn support regarding the misrouting, they gave me a scripted response blaming standard delivery procedures in my contry. I didn't accept this, so I followed up directly with the local carrier. The carrier confirmed that Tradeinn actually designated the package for a pickup point from the very beginning.
Tradeinn is charging for a "home delivery" service that they are intentionally not fulfilling, and their customer service avoids accountability by shifting the blame to the courier.
If you need your package delivered to your door, do not trust their shipping options.
P.S They are still avoiding to take responsibility and keep blaming the the carrier. Quote: "You placed your order with Israel post. It depends upon their protocols. Please complain with them."
June 22, 2026
Unprompted review
Reply from Techinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
If you need any information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
We have taken your feedback on board and shared it with the relevant department to continuously improve the quality of our service.
Please accept our apologies for any inconvenience caused.
Sincerely,
All good except product description was…
All good except product description was not exact, it said refurbished device was locked ( should have been unlock) I don't know how Techinn test this product while locked and needed Prime Payment.
So in all be careful when you buy ask questions before eny purchase the saving for the refurbished product was nothing after Prime payment.
June 16, 2026
Unprompted review
Reply from Techinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
I ordered this item in a Wednesday with…
I ordered this item in a Wednesday with delivery supposed to be on the next day or the Friday. It did not arrive until the following Tuesday with no apology or explanation. It was a birthday gift which came late
June 10, 2026
Unprompted review
Reply from Techinn
Hello,
Please accept our sincerest apologies for the delay with your order and for any inconvenience caused. This is definitely not the standard of service we aim to provide to our customers.
While delivery dates are estimates subject to external logistical factors, we completely understand your frustration. Please rest assured that we are constantly working with our shipping partners to optimize these delivery times.
For future orders, please feel free to select the carrier that best suits your needs from the various options available at checkout.
Your feedback is highly valuable and helps us continuously improve. If you require any further assistance or personalized support, our customer service team remains at your entire disposal.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Best regards,
Bad purchase
I bought a new phone. But I couldn’t avtivate the predictive text feature, so i a’m still using my old phone.
😞
June 19, 2026
Unprompted review
Reply from Techinn
Dear Customer,
We are very sorry for any inconvenience caused. In this case, if you have received an incorrect, defective, or incomplete product, or if you simply wish to return it, please submit a return request through your customer account.
To do so, please log into our website at the top right corner using your email address and password, and go to "My Orders". Then, click on the relevant order, select the reason that best fits your situation, and follow the on-screen instructions.
Furthermore, we have taken your feedback on board and shared it with the relevant department to continuously improve the quality of our service.
We apologize for the inconvenience.
Best regards,
This is the worst company I've ever…
This is the worst company I've ever dealt with. I ordered a microwave from them. The delivery time was stated as 10 days. When I hadn't received my order after two weeks, I inquired about the status. They told me the product I ordered was still out of stock. They knew this when I ordered it, but they lied about the delivery time. When I asked them again for a new delivery date, they couldn't provide any information, even though their website lists the microwave as having a 10-day delivery time. They continue to lie to me and other customers. A month has passed since my order, and I still haven't received it.
June 9, 2026
Unprompted review
Reply from Techinn
Dear Customer,
We are very sorry for your comments, we did not intend to delay your order and we take full responsibility for our actions and any inconvenience that arises.
Please note that delivery dates are estimates and not guaranteed, as external factors beyond our control may affect order delivery.
Also keep in mind that you can always choose between different transport companies if you are not satisfied with the service of a particular carrier.
Your comments will be taken into account for continuous improvement.
Best regards,
I got exactly what a paid for a brand…
I got exactly what a paid for a brand new high-end pc gaming monitor straight out of the factory. Yes it was 3/4 days late but I'm not bothered by that. I saved €200. Am delighted.
June 3, 2026
Unprompted review
Reply from Techinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Everything excellent except delivery…
Everything was good except the delivery time. If they kept promised delivery time it would be 5 star's
Delivery was 4-5 days later than promised
June 1, 2026
Unprompted review
Reply from Techinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Arrived fast and shopping experience…
Arrived fast and shopping experience went really smooth. The product is just as advertised BRE977/01. Nice present for my wife 😁. Thank you!
May 29, 2026
Unprompted review
Reply from Techinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
The delivery dates stated are not even…
The delivery dates stated are not even close to the actual arrival dates, and then I recieve the wrong items. This then involves a lengthy return policy, photos and explainations.
May 25, 2026
Unprompted review
Reply from Techinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Very good product
May 18, 2026
Unprompted review
Reply from Techinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
Be careful with buying from techINN
Before purchase, I asked multiple detailed questions and I did not receive a single direct answer to any of those questions.
The seller appears to have no idea what they are actually selling.
The AI chat support was completely useless, and the ticket responses were equally unhelpful.
The VR headset (Pimax Crystal Light) I received from techINN was clearly not factory new and showed visible signs of prior use/opening.
Despite the product description strongly suggesting that DMAS audio was included, it was missing from the package.
To make matters worse, the headset arrived locked and unusable (it is a Pimax Prime version, that needs to pay additional fee to unlock the device — something that was obviously never mentioned anywhere on the product page.
At this point, this purchase feels like an attempt to scam customers by selling returned/used or improperly activated hardware as new.
Be very careful with this store and its offers.
I still hope the seller will finally take responsibility and resolve the issue in a satisfactory way.
May 21, 2026
Unprompted review
Reply from Techinn
Dear Customer,
We are sorry for this inconvenience, if you have received a wrong/ defective/ incomplete product or simply want to return it you would need to open a return request through your account please.
Please log in to your account using your email address and password on the upper right hand side of our website and select My Orders. Then click on the order, select the reason that best suits the situation and follow the instructions.
Our apologies again for the inconvenience.
Best regards
fast delivery
May 14, 2026
Unprompted review
Reply from Techinn
Hello,
We greatly appreciate the purchase made and your time taken to leave us a review.
Your opinion is very important to us.
Have a wonderful day!
Best regards,
NEVER again!!
Ordered Xiaomi smart blender from them. It was stated as refurbished and in good condition.
However what I received was simply a nightmare...
1. There was literally zero packaging in the box. Everything (motor unit, blender jar and other parts) was just freely moving from one side to the other side...The only packaging for each part was a thin plastic bag, lol...
2. The handle of blender jar had a serious crack at the bottom.
3. The motor unit had something broken inside and it was moving here and there when the base unit is moved/ tilted. It's like a broken peace of motor or smth like that...
4. Everything was in dirty condition and so used that the only application for such unit is rubbish bin, honestly.
When received, I was simply shocked that tradeinn.com sell such rubbish. Sent them pics and video about damaged parts that were not mentioned asking for sending me a return label. Instead they refused and stated that everything is as described...lol... So I had to pay for return label by my own... RIDICULOUS !!!! Simply made me a scapegoat...
Dismal shop with pathetic service and approach! NEVER again!!
April 9, 2026
Unprompted review
Reply from Techinn
Hello,
We are truly sorry to hear that our service did not meet your expectations.
For any return issues, please always contact the relevant department. To check the status, updated information, and messages related to your claim, please visit our website and log in by clicking in the upper right corner and following this path: My Account > My Orders > View Return Status.
However, we are aware of the return costs and continually reflect on them, but we have decided to charge for returns to avoid excessive transport and thus reduce transport and environmental impacts.
Free returns are only offered if an incorrect, defective, incomplete or a different item from what is published on our website has been delivered.
We have taken your feedback seriously and forwarded it to the appropriate department to continuously improve the quality of our services.
We apologize for any inconvenience.
Sincerely,
Very slow delivery
Very slow delivery , took over a week to recieve my order but I'm happy with my order.
May 3, 2026
Unprompted review
Reply from Techinn
Dear,
Thank you for taking the time to share your comments about your experience with us. We are very happy to have been able to serve you in the best way.
This type of feedback allows us to identify what we are doing well and in what aspects we should work to improve the experience of our customers. Therefore, we greatly appreciate your feedback!
Feel free to contact our customer service team by emailing support@tradeinn.com with any concerns or comments.
Thanks and best regards,
Negative experiences are common
My experience was the same as many others. Delivery is estimated as if UPS can ship upon processing but I have been run through a loop of “the item hasnt arrived at our facility” and now my estimated delivery date went from a two day window after my order was placed last week to a TWO MONTH window. Unacceptable bait and switch. Buyer beware. Do not shop here.
April 30, 2026
Unprompted review
Reply from Techinn
Hello,
We are sincerely sorry to hear that our service did not meet your expectations.
We have taken your feedback into account and forwarded it to the relevant department to continuously improve the quality of our services.
If you need any further information or assistance, please contact our customer service by sending an email to support@tradeinn.com.
Please accept our apologies for any inconvenience caused.
Sincerely,
Galaxy tablet delivered as promised.
Galaxy tablet delivered as promised.
Price considerably cheaper than UK for exactly the same tablet.
Would definitely recommend to friends.
April 24, 2026
Unprompted review
Reply from Techinn
Hello,
Thank you for taking the time to write such a positive review, your feedback is essential for continuous improvement.
We hope you enjoy your product!
Have a great day.
Best regards,
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