User-friendly website and ordering process, great selection of options to add to our store. If we could have speedier delivery, it would make it 5 stars in a heartbeat! Definitely 4/5 stars as we are... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Great prices, good quality, slow delivery. Definitely not Amazon, but this may be a good thing. Will definitely use again.
Company replied
Purchased a shirt and hat. Pleased with the products. Was disappointed with the amount of time it took for me to get my product. Also seemed like both products were stuffed into a small box.
Company replied
I am proud to wear the Hope symbol. My brother attended hope starting in the early 60's donuts been a big part of my life. I also have worked at Hope. I now live out of state but I saw a picture of a... See more
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Company details
- Promotional Item Store
- Business to Business Service
- Corporate Gift Supplier
- Embroidery Service
- Promotional Products Supplier
- Screen Printer
Written by the company
Merchloop is a company swag store platform revolutionizing company swag. Merchloop empowers companies to bring their visions to life with custom swag stores, effortlessly blending on-demand production with innovation. Global distribution, unparalleled pricing and top brands make Merchloop the best option for businesses producing merch for their employees and clients. By championing sustainability and cutting-edge personalization, Merchloop transforms ordinary branded merch into a meaningful connection between brands and their employees, all while fostering a more sustainable world.
Contact info
Las Vegas, United States
- 702-475-6921
- hello@merchloop.com
- merchloop.com
3.7
Average
56 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Marlyn is great!
Marlyn is great! But the company needs a backend management for their clients.
They need better invoicing and more client mgmt. access.
June 18, 2026
Unprompted review
Reply from Merchloop
Thank you for your feedback and for the kind words about Marlyn! We’re glad to hear she’s been great to work with.
We also appreciate your feedback regarding client management and invoicing. Improving the backend experience for our clients is a major focus for us, and we're excited to share that new account management features are currently in development and expected to be released in the coming months.
Thanks again for sharing your experience and helping us continue to improve.
A Tremendous Company to Work With
I've been working with Merchloop for well over a year now. They help manage and run our employee swag store. Their platform is leaps and bounds better than others I've used. Our customer success rep is always responsive. They have an ever-increasing selection of products in their catalog, and if they don't have something, they'll help you find it. We don't have space for bulk storage, so their on-demand production is key to our needs. I continue to hear great things from my coworkers, and we're always getting asked if we can add more stuff. And the answer is always a resounding yes!
May 27, 2026
Unprompted review
Reply from Merchloop
Thank you so much for the incredible review and for trusting Merchloop with your employee swag store over the past year! We’re thrilled to hear the platform, product selection, and on-demand model have been such a strong fit for your team’s needs.
It’s especially great to hear your coworkers are enjoying the experience and asking for even more merchandise — that’s always exciting feedback for us. We truly appreciate the partnership and look forward to continuing to support your team as your store grows!
Really disappointing experience with Merchloop
Really disappointing experience with Merchloop.
We were promised a lot up front. Slowly, one by one, all of our asks got pulled back. Throughout the process, there were repeated communication breakdowns, long delays in follow-up, and major information surfaced far too late. Most notably, we were suddenly told there would be a required 15% price increase after plans and budgets had already been built around the original pricing.
On the production side, we communicated from the outset that we wanted everything embroidered. Items arrived printed without any communication about the change. Most importantly, the items that were embroidered mostly came back with logos dramatically larger than the approved mockups.
Overall, the process felt disorganized and lacking transparency, with key decisions made without clear communication. Unfortunately, we won’t be working with Merchloop again.
May 1, 2026
Unprompted review
Reply from Merchloop
We're sorry to hear about your experience. We take feedback regarding communication, transparency, and product quality seriously.
At the moment, we're unable to identify your account or project based on the information provided in this review. We'd appreciate the opportunity to better understand what happened and review the concerns you've raised.
Please reach out to us at hello@merchloop.com with your company name and project details so we can investigate further. We're always looking for ways to improve and would welcome the opportunity to discuss your experience directly.
Design group has no eye for design
Poor communication, poor quality, "design group" doesn't have any eye for design. Waited 3 weeks for our store to be finished - every product had a problem. Logo colors blended into the background, logos were sized too small, they used the wrong logos on the wrong items regardless of what I put on the spreadsheet (what was the use of the spreadsheet?). Nobody in their design teams reviews what they are presenting you to ensure it looks like quality work. It took them 3 weeks to set up a website that looked like it got thrown together in 3 hours. When brought to their attention - they apologized, asked me to wait 3 more days to discuss the problem (holiday weekend, but this conversation started at 11am) then have to wait longer for the problem to be fixed. Kevin Oakley, co-founder; emailed me and called my company by the wrong name and said that they aren't the company to work with us - which is right. They are unable to provide quality work in a reasonable timeline. Also other reviews show that my employees would have been unhappy due to sizing issues and a no return policy, along with shipping challenges (looks like they have an average of a month for shipping times). Do yourself a favor - save yourself the headache. There are much better, higher quality, design focused groups out there that provide this same service.
May 22, 2026
Unprompted review
Reply from Merchloop
We’re sorry to hear this experience did not meet your expectations. We understand how frustrating it can be when revisions and timelines don’t align with what you were hoping for.
Throughout the process, we worked to accommodate the requested changes and provide updated revisions based on the feedback received. While we recognize we were ultimately not the right fit for your organization, we do appreciate the opportunity and the candid feedback.
We’re continually working to improve our communication, design review process, and turnaround times, and we wish you and your team the best moving forward and finding a service like ours.
The coffee mug Replacement
Update. Merchloop replied and completely made good on the mug. They are a standup company that took care of the issue quickly and professionally. I have utmost respect for them making good on their product. The coffee mug - i received it and put it in the dishwasher, when i took it out the logo was completely gone. I expected a coffee mug to be dishwasher safe. I now have a plain white mug that i have yet to use.
May 18, 2026
Unprompted review
Reply from Merchloop
We’re sorry to hear about your experience with the mug. We understand the frustration, especially when you expected it to be dishwasher safe and the logo did not hold up as expected.
We’d appreciate the opportunity to make this right. Please reach out to us at hello@merchloop.com, and we’d be happy to provide a gift card toward a future order. Thank you for bringing this to our attention.
No returns and items run small
Hello, I appreciate the variety of items and I ordered my regular size but 3 out of the 4 items did not fit. There are no returns based on an on-demand creation of items which is frustrating since I order over $150 of merchandise I can't use. I will not be using Merchloop again.
April 27, 2026
Reply from Merchloop
Thank you for your feedback, and we’re sorry to hear about the sizing issues with your order. We understand how frustrating it is to receive items that don’t fit, especially after placing a larger order.
We’d really appreciate the opportunity to help make this right. Please reach out to us at hello@merchloop.com with your order details, and we’d be happy to review exchange options with you. Thank you for bringing this to our attention.
The item did not arrive on time as…
The item did not arrive on time as expected. I should not have to pay for delivery.
April 29, 2026
Reply from Merchloop
We’re sorry to hear the order did not arrive when expected. We understand how frustrating that can be, especially when paying for shipping.
We appreciate you bringing this to our attention, and we’re actively working to improve turnaround and delivery times. Please reach out to hello@merchloop.com
with your order details so we can review this further and see how we can help.
Purchased a shirt and hat
Purchased a shirt and hat. Pleased with the products. Was disappointed with the amount of time it took for me to get my product. Also seemed like both products were stuffed into a small box.
April 28, 2026
Reply from Merchloop
Thank you for the 4-star review! We’re glad to hear you were pleased with the shirt and hat. We also appreciate the feedback on both the delivery timing and packaging. We understand the wait was longer than expected, and improving turnaround times is a major focus for us this year. Thanks again for taking the time to share your experience and feedback.
I ordered my merchandise on April 1st…
I ordered my merchandise on April 1st and it was delivered on April 30, 2026 after my event already started. Four weeks is far to long to wait for product.
April 24, 2026
Reply from Merchloop
We’re sorry to hear the order arrived later than expected and missed the timing of your event. We understand how frustrating that must have been.
We appreciate your feedback, and improving our turnaround and delivery times is a major focus for us this year. Thank you for bringing this to our attention and for taking the time to share your experience.
My shirt is too small
My shirt is too small. I can't even zip it up and I paid a lot for it.
It's for work and now I'm stuck without a work shirt
April 29, 2026
Reply from Merchloop
We’re sorry to hear the sizing didn’t work out, especially since the shirt is needed for work. That’s definitely not the experience we want you to have.
We’ve reached out directly to help get this resolved and arrange a replacement. We appreciate you bringing this to our attention and hope to make this right for you as quickly as possible.
Everything went wrong with this order
Everything went wrong with this order. Massive delays, canceled items, delayed shipping, more canceled items after shipping
April 28, 2026
Reply from Merchloop
We’re really sorry to hear about this experience, it sounds like a frustrating series of issues, and we understand why this left a negative impression. This is not the experience we aim to provide.
If you’d be open to giving us another chance, we’d truly appreciate it. Please reach out to us at hello@merchloop.com
, and we’d be happy to provide a gift card so you can try us again.
We appreciate you taking the time to share your feedback and hope we have the opportunity to make things right.
Reply from Merchloop
Thank you for the 5-star review! We’re glad to hear the quality met your expectations, the sizing was accurate, and delivery was reliable. We appreciate you taking the time to share your experience!
Good experience
Great prices, good quality, slow delivery. Definitely not Amazon, but this may be a good thing. Will definitely use again.
April 24, 2026
Reply from Merchloop
Thank you for the 4-star review! We’re glad to hear you’re happy with the pricing and quality, and we really appreciate your continued support. We hear you on delivery speed — reducing shipping times is a top priority for us this year. Thanks again for sharing your experience!
2 shipping fees sucks
Having to pay another shipping fee due to not being able to add to my existing order in which an item was unable to be sent and refunded was a big disappointment.
April 24, 2026
Reply from Merchloop
Thank you for your feedback — we understand how frustrating that experience must have been. We’re sorry for the inconvenience around the additional shipping charge and not being able to combine the orders.
We did refund one of the shipping fees, but we understand that doesn’t fully make up for the experience. Your feedback is helpful as we continue to look for ways to improve flexibility in ordering. We appreciate you taking the time to share this with us.
It took over a month to receive my…
It took over a month to receive my package and when received, some shirts had holes in them.
April 14, 2026
Unprompted review
Reply from Merchloop
Thank you for your feedback & we’re sorry to hear about the delay and the condition of the shirts when they arrived. That’s definitely not the experience we want you to have.
We’d like to make this right. Please reach out to us at hello@merchloop.com with your order details (or order number), and we’ll arrange a replacement right away.
We appreciate you bringing this to our attention and look forward to resolving this for you.
Good quality!
March 26, 2026
Reply from Merchloop
Thank you for the 5-star review! We’re glad to hear you’re happy with the quality and appreciate you taking the time to share.
The shirt I ordered has to be…too small mis-marked
The shirt I ordered has to be mis-marked. It was too small and I even consulted the size chart when choosing the size to order and it just has to be wrong!! You are not able to return your items and it’s just too expensive for this to be happening!! I am going to talk to HR about changing companies because this has happed to other co-workers as well!!
March 27, 2026
Reply from Merchloop
We’re sorry to hear about your experience — we understand how frustrating sizing issues can be, especially when you’ve followed the size chart.
We’d really like the opportunity to look into this and help make it right. Please reach out to us at hello@merchloop.com
with your order details so we can review and assist further.
We appreciate you bringing this to our attention and hope we can resolve this for you.
It took almost a moth to get the…
It took almost a moth to get the shirts. They weren’t even embroidered
March 27, 2026
Reply from Merchloop
We’re very sorry to hear about this experience, both the delay and the missing embroidery are not what we expect or aim to deliver.
We’d like to make this right right away. Please reach out to us at hello@merchloop.com
with your order details, and we’ll arrange a full replacement along with a $50 gift card for a future order.
We appreciate you bringing this to our attention and hope to resolve this for you as quickly as possible.
Reply from Merchloop
Thank you for the 5-star review! We’re glad to hear your order arrived quickly and that you’re enjoying the shirts and hat. We appreciate you taking the time to share!
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