Lola's Reviews

68,580

•

4.7

Cake Shop•30 Locations

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Review summary

Created with AI, based on recent reviews

Looking at 6,087 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delicious and moist cakes, highlighting the excellent quality and taste of the products, with many noting their beautiful presentation. The ordering process is described as easy and convenient, often with smooth collection or delivery options. Reviewers frequently commend the delivery service for being prompt, reliable, and ensuring cakes arrive in perfect condition, often in refrigerated trucks. However, some customers also noted that certain cakes were dry or crumbly, and a few found the icing to be too sweet or to have an unpleasant taste. There were also occasional comments about portion sizes not matching expectations or cakes lacking a perfect finish.

What people talk about most

Product

Clients share positive opinions on product, frequently praising the delicious taste and moist texture of the... See more

Quality

Reviewers mention positive feedback about quality, consistently praising the exceptional taste, moistness,... See more

Order

Reviewers highlight positive aspects of the ordering process, often describing it as easy, smooth, and... See more

Delivery service

People report positive experiences with delivery service, often highlighting prompt and on-time arrivals,... See more

Service

Customers had positive experiences with service, consistently praising the exceptional taste and easy... See more

Reviews shaping this summary

The vegan choc brownie cake was beyond our expectations in taste (we're lacto-vegetarian and have been disappointed by vegan or even egg free cakes in the past) and it's so delicious, moist enough but... See more

I ordered a cake from Lola’s for the teachers and staff at my children’s school, and it was absolutely perfect. The cake was delicious, beautifully presented, and everyone loved it. It made such a... See more

I had my favourite red velvet cake for my birthday and it was so delicious. I usually get the cupcakes which are a 10/10 and sometimes when you have a larger version, it’s not quite the same but this... See more

Picked up my birthday cake! Jade in the Bromley store is amazing! Always so friendly & helpful - offering exceptional customer service every time! We always go to Lola’s for the yummy delish cakes and... See more

Company details

About Lola's

Written by the company

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Written by the company

Hand baking delicious cupcakes & cakes since 2006: Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.

Contact info

214 Acton Lane, NW10 7NH, London, United Kingdom
‭0330 058 9525
hello@lolascupcakes.com
lolascupcakes.co.uk

4.7

Excellent

69K reviews

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How this company uses Trustpilot

16 Lansdowne Row, Berkley Square, W1J 8QF London, GB

4.7

(37)

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All reviews

(68,580)

5,745 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

7 hours ago

Cake was delicious beautiful and wad on time

February 23, 2026

2 days ago

Delicious but pricey

The cake arrived on time, was beautiful to look at, complete with edible flowers, and delicious to taste.
The only reason they don't get 5 stars is that it's not that big considering the price paid. But my 14 year old great niece was delighted.

July 6, 2026

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