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Cake Box Reviews 

59,654
•
TrustScore 4.5 out of 5

4.5

Cake Shop
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Review summary

Created with AI, based on recent reviews

Considering 17,905 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superb quality of the cakes, often describing them as delicious, light, and moist, exceeding expectations in taste and presentation. The ordering process, whether online or in-store, is frequently highlighted as easy and efficient, with many appreciating the convenience of collection. Reviewers also commend the staff for being friendly, helpful, and providing excellent service, even accommodating last-minute requests. However, some customers also noted issues with certain cake flavors being average or lacking distinct taste, and occasional problems with order readiness. A few other people also felt that the excessive food coloring in some cakes was problematic, staining hands and clothes, and impacting the overall experience. There were also instances where cake decorations or photo prints did not match expectations, leading to disappointment.

What people talk about most

Product

Consumers find product to be positive, with many reviewers describing the cakes as delicious, light, fluffy,... See more

Quality

Customers had positive experiences with quality, frequently describing cakes as delicious, fresh, light, and... See more

Order

Customers consistently note positive experiences with order, finding the online ordering process easy and... See more

Service

Reviewers highlight positive aspects of service, often describing it as friendly, reliable, and excellent,... See more

Staff

Users describe positive interactions with staff, frequently highlighting their friendliness, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I regularly buy birthday cakes from cake box. Never had a problem, always really delighted and full of options. Egg free cakes sounds niche like the cakes might be horrible but they are all superb c... See more

Rated 5 out of 5 stars

The cakes are fantastic! Easy to order online and collected from a store round the corner from where I work. Friendly and helpful staff. The cake was beautiful presented and the birthday text was very... See more

Rated 5 out of 5 stars

Absolutely delighted with my cake from Cake Box! The cake was fresh, beautifully decorated, and tasted amazing. It was light, moist, and not overly sweet—everyone loved it. The staff were friendly, he... See more

Rated 5 out of 5 stars

From the first enquiry to the final product in Salisbury UK the customer service was excellent and consistent. When I returned to speak to the manager she was fantastic and humble, praising the staff... See more

Company details

  1. Cake Shop
  2. Bakery
  3. Cupcake Shop
  4. Online Food Ordering Service
  5. Take Away Service
  6. Wedding Bakery

About Cake Box

Written by the company

Cake Box began its journey in 2008 with one small store. We now have 230+ stores with many more to come.

It is a great honour to be a part of our customers’ most important celebrations and we pride ourselves in delivering delicious, personalised cakes on demand.




 

Have any questions? Check out our FAQ! Can’t find the answer you’re looking for? Contact us at info@cakebox.com or use our Store Locator to find the details of your local Cake Box store.
 

 

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

60K reviews

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4.5

All reviews

(59,654)

16,681 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Delicious!

Delicious!

Never had egg-free cake before. Bought naked sponge cake with cream and strawberries. Was worried. Arrived day before birthday party. Absolutely delicious! Better than with egg. Guests loved it too! Looking for excuse to buy again!

July 2, 2026
Rated 5 out of 5 stars

Second cake this year

Second cake this year, for special birthdays. Did not disappoint, fresh, light and absolutely delicious. Every comments on the cake. Same lovely man served me, so sorry can’t remember his name, boxed up cake and kindly got it in my bag for me. Would highly recommend

July 8, 2026
Rated 5 out of 5 stars

Perfection

It was very easy to order exactly the cake I wanted.
On collection the service was absolutely amazing. Staff was very nice and helpful. It was really good experience.

July 3, 2026
Rated 5 out of 5 stars

Fantastic cake

Fantastic cake! I always order from cake box for their top quality cakes. It is about 6 years now I am ordering from Fulham branch and before that from Tooting branch, each time we were happy, design matching the photos and the message on the cake written beautifully.

July 8, 2026
Rated 1 out of 5 stars

I booked a birthday cake online and it…

I booked a birthday cake online and it was confirmed pick up will be at the Gravesend store. On getting there, the store was closed, with a notice indicating it was out of service. It was such a disappointment.
Kindly refund my money

June 26, 2026
Cake Box logo

Reply from Cake Box


Thank you for your message.
We are very sorry for the inconvenience caused. The Gravesend store was closed due to unforeseen issues, and we apologise that you were not informed earlier.
We understand how disappointing this must have been, especially after travelling to the store for collection. We will review this matter with the relevant team to ensure better communication in future and prevent this from happening again.
Thank you for your understanding.
Kind regards,
Customer Support Team

Rated 5 out of 5 stars

Delicious Egg Free Cake

Pre-ordered the cake and it was ready when required, and the usual friendly service from the staff. The cake itself was delicious and everyone loved it - a really high quality egg free cake.

July 8, 2026

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