Bircata Reviews 10

Update: I ordered this desk out of desperation. I found it on Wayfair but it was out of stock and my client wanted this particular one so I ordered it though it was twice the price as Wayfair. It was supposedly shipped, but went to the wrong address in a different city. I attempted to call but the two phone numbers were "vacant" and an unanswered cell phone. I attempted to reach them via chat but the chat also went unanswered. Once I posted my negative reviews on Trustpilot and BBB I was contacted by Bircata. I was initially told I did not attempt to contact them and then told it was a company wide phone system update that prevented my calls from going through though nothing of that sort was posted on their website. The custom service agent then offered to send me a new desk, which I couldn't accept because it was too late. They then offered to a full refund once my bad review was taken down, though ultimately they refunded me anyway. I am upping my rating by one star because they company did contact me and ultimately offered to fix the problem, but I would not order from them again. I'm told the delays and issues are due to them being a small company, so slower to respond and fix problems. Either way, it is good to have honest reviews about experiences or ratings mean nothing.

After receiving the statuette damaged, contacted customer service and they proceeded to take an unpleasant situation and convert it to an excellent experience. The replaced item was delivered quickly with absolutely no issues and as it was a gift, the recipients love it and I will definitely do business with Bircata again! 5 stars!

I had ordered a memory foam pillow and there was a bit of confusion on my part about the order. When I reached out to their customer service team I quickly received a very kind response. They cleared up all my concerns, took my input under consideration, and went above and beyond to make sure I was completely happy with my order.

great product, picture on shop app matches exactly what we received.

The piece is so much more beautiful than picture showed! The design, vibrant colors, and craftsmanship are excellent!

I ordered a sofa from Bircata.com on, which was supposed to arrive within 3–5 working days. After 10 days with no update, I reached out to their customer service, only to be told the sofa was “out of stock” and that I’d receive a free upgrade to a better model.

That’s where the red flags started. The “upgraded” options they shared were clearly low-quality images pulled from websites like Temu, featuring products worth barely half the value of the one I originally ordered. When I asked for links from their own website, they refused, claiming their site was “being updated” and not all products were listed, which makes absolutely no sense for a legitimate store.

This back-and-forth dragged on for over 45 days, with customer service replying only once a day and always between 2–4 a.m. Their responses were vague and unhelpful. A friend of mine went through the exact same experience with them, which makes me believe this website is a scam.

If you value your time, money, and peace of mind, avoid Bircata.com at all costs. I wish I had read a review like this before placing my order.

cannot get support, or even any way to contact bircata. there is no way to get in touch with anyone at bircata.com whatsoever, for sales or support, using any of the methods on their contact page.
the phone number is just a series of ads 'you have been selected for a free gift, press 1 to confirm', and none of the options lead you to support or a non-AI person.
the online contact form cannot be submitted in any browser due to invalid captcha config. the email support-at-bircata-dot-com is invalid, and gets a 'message undeliverable' response.
the account config page, account-dot-bircata-dot-com, is broken and yields a server-not-found.

i ordered an item 6 days ago that should have arrived two days ago. i received an initial order-placed email, and my credit card was charged, but i have received no update on shipping, and of course cannot review my order to cancel it or request a refund because the account page is down. i plan to submit a claim with my credit card company.

Great products and super fast shipping my sneaks are all displayed and kept dust free ordered a second set of 12 to now store my hats 👒 😀

BEWARE
Terrible company and a bunch of scammers! Do not buy from them. They ignored my cancellation request even though it was made within an hour after purchasing. They didn’t reply until it shipped already and now I asked for a return label and still haven’t received a reply but they definitely read my message because it said they were online.

Pretty and Comfortable
I love this set, it's nice it comes with all of the sheets. I absolutely love how lightweight it is and cool when sleeping.