I began using Cognito Forms years ago
I began using Cognito Forms years ago. Although they market it as easy to use, I’ve found that’s simply not true. The form builder is far more complicated than it appears, especially if you're trying to do anything beyond the basics. Worst of all, there’s no live technical support—only email support, which often assumes you have a degree in computer science.
Once we got our original form up and running, it worked well and met our needs. Thankfully, I never had to make changes—because recently, when I tried to build a new form for a new website, I spent hours on it and couldn’t even get past the first page. Then, the partial form I had built disappeared and couldn’t be recovered.
Even someone I asked for help—who has extensive experience and strong computer skills—couldn’t figure it out. The platform looks simple, but it really isn’t. And unless you manually save after every field, your work is at risk of being lost.
There are easier-to-use platforms out there with better support and at a lower cost. I’d recommend looking elsewhere.
Reply from Cognito Forms
Hi Angelo,
We’re sorry to hear about your experience and appreciate you sharing this feedback. We couldn’t find any recent support requests regarding this issue in our system, but we’re happy to help investigate the form that disappeared. Please reach out to us here: https://www.cognitoforms.com/supportrequest.
