Textline Reviews 171

Textline is an easy-to-learn-and-use solution for our medical business. We wanted to offer simple, direct inbound and outbound texting to patients from our main office phone number, because our existing EMR program did not have this feature. Textline's customer service was excellent and we felt supported every step of the way. Textline's desktop interface is quite intuitive. Textline was transparent with us about costs and assisted with the complexity of setting things up with our existing phone service provider, as well as HIPAA laws too. Highly recommend.

All this company cares about is money. They lie and manipulate their customers. I was with them from 2017 - the end of 2025. They never had good customer service, but we thought they had a good product. We had a big issue with them overcharging us for a mass text that we sent out. We ended up paying nearly $2,000 extra because we used a single emoji. There was no warning. They gladly took advantage of us and pocketed the savings. They did nothing to remedy this other than offer us an insulting tiny discount on future months. I would NOT recommend. Get everything in writing and make them sign it. They tend to change their offer if you make them commit to it in writing.

Their product isn't bad (we had a couple of glitches) but they are one of those companies that continues to charge you after you submit notice to stop their service. It took us months and several attempts to get them to stop charging us for a service we weren't receiving. I thought they would be helpful and would take ownership of their mistake but instead they were the exact opposite. It really surprised and disappointed me.

I decided to try a free trial. You have to enter credit card details. They immediately took an amount form 2029 that was nothing to do with us. They will not call and their emails are vague. Wont return the money. Its basically theft. They didn't even tell us what they were doing

Textline has excellent customer service. Although we were not knowledgeable about the texting certification process, Textline was patient and very supportive as we learned about the requirements and what needed to happen. We left because our phone number was from another vendor and it was more prudent to stay with them. Otherwise we would have stayed with Textline. I would recommend Textline anytime. From salesperson to support staff.

We are a masonry company based in Chicago and have been using Textline for a short time. However, our experience over the past month working with the Textline team has been fantastic!

Their team responds quickly, genuinely cares about their customers, and strives to resolve any issues and answer questions as efficiently as possible. We highly recommend them!

i feel that Text Line has greatly improved the office communication's between our field expert's & the staff here in the building.

Many uses beyond just texting and decent pricing although I'd like bigger discounts for larger volume of subscriptions.

Ease Of Use, Friendly Format, Shortcuts.

The integration process was smooth, thanks in large part to the responsive and helpful tech support team that swiftly addressed any minor challenges we encountered.

I have worked with many sms platforms in the past dropcowboy, textedly, slick texting just to name a few. Textline is by far the best text platform I have used. They're support staff is amazing and easy to communicate with where other platforms it is always hard to get a hold of someone. Ece, the representative that helped me get set up was very helpful with both accounts I have set up with them. I highly recommend.

good program, hard to contact for help,

The app is user-friendly the factor that it is an SMS line it also has features of a chatting or email style as you may send attachments and photos compared to a regular text from a phone unless you are using an IOS like imessages.

The company is very responsive, and the support process is very convenient. No lengthy ticketing process.

After 4 years had a problem and it was fixed with non-issue and Great service.

Best communication tool I have ever had. My clients love having it 24/7.

I was having difficulties restarting my account and getting all my correct disclosures and I had the pleasure of working with Jennifer, who helped me every step of the way, customer service with Textline has been first class - Thank you

Great product and really friendly, quick replies on the support side!

Very dependable. I am able to communicate with my clients with no issues.