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InsureandGo UK Reviews 127,915

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TrustScore 5 out of 5

4.8

Travel Insurance Company
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Review summary

Created with AI, based on recent reviews

Evaluating 26,793 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, friendly, and understanding, often going above and beyond to assist with policy renewals and specific issues. Many people highlight the excellent customer service, noting quick response times and a professional yet patient approach from representatives. Reviewers also appreciate the reasonable pricing and the clear, straightforward process for obtaining quotes and understanding policy details, making the overall user experience hassle-free. However, some customers experienced abrupt or dismissive interactions with agents and found the automated phone system to be frustratingly long. A few other people also felt that renewal prices were sometimes hiked, and there were instances where requests for managers were ignored, leading to feelings of disrespect.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, politeness,... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, polite, and professional... See more

Price

Clients share positive opinions on price, with many reviewers finding the prices fair, good, and competitive... See more

Service

Reviewers mention positive feedback about service, with many expressing satisfaction with the professional,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the ease of making... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The young man we spoke to, Fiacc, was helpful, friendly and very understanding. He was extremely patient during the whole process, and found the easiest solution to updating and renewing our policy... See more

Company replied

Rated 5 out of 5 stars

You never know how good your insurance is until you make a claim. When my wife came down with pneumonia while travelling in the US, InsureandGo were fantastic. We got all required treatment without... See more

Company replied

Rated 5 out of 5 stars

Have used them a number of times previously for insuring while touring on motorbike, always found price reasonable considering age and health issues. The guy I spoke to, Paul, couldn’t have been any... See more

Company replied

Rated 5 out of 5 stars

Jordan from 🇮🇪 Ireland. Was the most understanding/patient/helpful/knowledgeable person ive come across in a long time. Insure and Go .I hope you realise what a gem/treasure you have working for... See more

Company replied

Company details

  1. Travel Insurance Company
  2. Insurance Agency

About InsureandGo UK

Written by the company

GO without the doubt
We believe travel insurance should be available to as many people as possible. That's why our policies have no upper age limit and we'll consider all pre-existing medical conditions.

AllClear Travel
Why choose InsureandGo?
- We’ve covered over 27 million travellers - Trusted for 20+ years - 24/7 Emergency medical helpline - Our Gold and Black travel insurance is a Which? Best Buy - 100+ Sports and activities covered as standard - Cover for medical expenses, cancellations, travel delays, and more

Travel Insurance
Annual Travel Insurance
Medical Travel Insurance
Seniors Travel Insurance
Contact Us

About InsureandGo UK

Written by the company

Contact info

4.8

Excellent

TrustScore 5 out of 5

128K reviews

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Rated 5 out of 5 stars

Second time around perfect, by Telephone.

my second verble trip to InsureAndGo with some added medical conditions ( got the correct names from the doctor which I can't pronounce ). No hope and no chance trying it digitally, what a waste of time and energy. All sorted relatively quickly verbally, very happy with the quote and cover. Thanks Jordon.

24 June 2026

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