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BudgetAir.com.au Reviews 

12,891
•
TrustScore 4 out of 5

4.0

Airline Ticket Agency
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Review summary

Created with AI, based on recent reviews

Evaluating 3,151 reviews, reviewers had a great experience with this company. Customers found the website easy to use and navigate, with many appreciating the straightforward booking process and quick issuance of e-tickets. Many people highlighted the competitive pricing, often finding deals that were better than other platforms and suited their budget. The overall service was frequently described as excellent, with users noting the efficiency and ease of their transactions. However, some customers experienced issues with price changes during the final payment stage, which they felt lacked transparency. A few other people also felt that the service was not delivered as expected, citing problems with incorrect name spellings on tickets or unfulfilled baggage inclusions after flight changes. Some reviewers also mentioned difficulties with customer support, including slow responses or a lack of clear information regarding flight details.

What people talk about most

Booking process

Consumers find the booking process to be ambiguous, with many reviewers reporting it as easy, simple, and... See more

Price

Reviewers mention ambiguous feedback about price, with many finding prices competitive, good, or even much... See more

User experience

Users describe positive interactions with the user experience, often highlighting the ease and simplicity of... See more

Service

People report ambiguous experiences with service, with many customers praising the service as excellent,... See more

Website

Clients share ambiguous opinions on the website, with many reviewers finding it easy to use for booking... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I seen reviews in regards to the refund or cancellation policys where people weren't happy. Fortunately for me nothing went wrong in my process for booking my flights. I don't need to cancel or refund... See more

Company replied

Rated 4 out of 5 stars

Everything all good. Just some feedback below: The E-ticket I received from BudgetAir did not have the terminal details on it. I was at the incorrect terminal (in Jeddah) then rushed via taxi... See more

Company replied

Rated 4 out of 5 stars

Hi, I just completed a booking on budjetair.com.au The process went smoothly until the final payment stage, where the price changed unexpectedly: - Initially shown: $489.00 ​ - At payment:... See more

Company replied

Rated 4 out of 5 stars

Sitting in comfort of my home I could book ticket. User friendly online service. Thank you & look forward my first flying experience with VJ flight. Smiles

Company details

  1. #4 of 5 best companies in Airline Ticket Agency
  2. #4 of 8 best companies in Car Rental Agency
  3. #5 of 6 best companies in Flights Search Site
  4. #20 of 23 best companies in Travel Agency
  5. #5 of 7 best companies in Travel Aggregator

Written by the company

BudgetAir.com.au is part of Travix International, a global online travel company that operates in 39 countries. Our headquarter is in Amsterdam, The Netherlands. We specialise in flights, also offer hotel reservation, car rental and ground transportation services.

Written by the company

Contact info

4.0

Great

TrustScore 4 out of 5

13K reviews

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Asks customers to review

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4.0

All reviews

(12,891)

3,183 reviews in the last 12 months

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Rated 5 out of 5 stars

I had a really smooth experience…

I had a really smooth experience booking my flight tickets through BudgetAir. The transaction was quick and easy, and I received my tickets within minutes. Very happy with the service and would recommend BudgetAir to others.

12 July 2026
Rated 1 out of 5 stars

No baggage and no option to add

No baggage and no option to add after

11 July 2026
BudgetAir.com.au logo

Reply from BudgetAir.com.au

Hello Tracy,

Thank you for sharing this feedback. Having clarity about baggage options makes planning a trip much easier.

Different airlines offer different types of ticket fares, which means baggage options can vary. To make sure everything is sorted out smoothly, an email is on its way with details and instructions on how to add luggage to this booking.

Please keep an eye on the inbox for those next steps.

Kind regards,
Mark | Customer Service
BudgetAir.

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