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Aunt Betty Reviews 

24,772
•
TrustScore 4 out of 5

3.8

Flights Search Site
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Review summary

Created with AI, based on recent reviews

Evaluating 1,209 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the booking process to be easy and straightforward, often highlighting the competitive pricing. People appreciate the clarity of offers and the absence of hidden extras, making them feel secure during the booking. Several consumers have used the service multiple times, trusting it for reliable flight bookings. Conversely, a small portion of people felt dissatisfied with the customer service and response times. Reviewers frequently mention lengthy wait times for phone calls and emails, with some reporting no response to their inquiries. Some customers experienced issues with booking confirmations, unexpected charges for seat selection or baggage, and a lack of support when flight changes occurred.

What people talk about most

Booking process

Customers had ambiguous experiences with the booking process, with many finding it easy, organized, and... See more

Price

Users describe ambiguous interactions with price, with many reviewers initially finding competitive prices... See more

Customer service

Customers consistently express extreme disappointment with customer service, citing a pervasive lack of... See more

Response time

Reviewers express significant dissatisfaction with response times, frequently reporting extremely long wait... See more

Service

Clients share ambiguous opinions on service, with some reviewers reporting very good service and finding the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The booking was easy. No assistance needed. Multi city business class booked for four people. I was disappointed that after booking lounge acces and seat selection for the whole journey was going to... See more

Company replied

Rated 4 out of 5 stars

The booking process was clear and simple until I encountered a screen informing me that the fare I'd selected was no longer available. I was offered to accept a higher fare which was disconcerting.... See more

Company replied

Rated 4 out of 5 stars

Very easy to book and well informed. Although disappointing that other sites don’t charge for choice of standard seating.

Rated 4 out of 5 stars

It was pretty easy to book, and a reasonable price all things considered. Hopefully customer support if required will be just as efficient. Thank you.

Company replied

Company details

  1. Flights Search Site
  2. Travel Agency

Written by the company

Aunt Betty is an Australian owned travel agency, specialising in low-cost airfares.

Contact info

3.8

Great

TrustScore 4 out of 5

25K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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3.8

All reviews

(24,772)

1,141 reviews in the last 12 months

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Rated 5 out of 5 stars

Great prices and a wide variety of…

Great prices and a wide variety of options. Although some options require an additional fee, it's nice to have the flexibility to choose what suits your needs. The ticket was issued quickly, and I received the confirmation email almost immediately.

10 July 2026
Unprompted review

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