No

I had ordered duvet covers from this company a few years ago and was pleased with both the product and the customer service.
I ordered again in 2025 and neither was up to par. The first time I used it one of the corner ties snapped off. I emailed customer service and had no response.
The second time I used it, another tie snapped off. Again, no response from my second customer service email.
I called during their stated business hours and an automated voice said no customer service agent was available. I left a message but have no hope I will hear back.