AE

Andrew Eng

United States

Reviews

Review of bowlersasylum.com

Review of G2A.COM

Review of Frames Direct


Rated 3 out of 5 stars

Pretty good but the restocking fee sucks!

The selection is great but be aware that you try on AFTER you buy the frame, there is no try and return for free. You get a 10% restocking fee if they do not fit and you cant find anything else, unlike sunglasses hut or amazon. As I said service is good but I dont think they should make some profit if the glasses do not fit.

August 4, 2014
Unprompted review

Reply from Frames Direct

Mr. Eng,

I apologize for your frustration on the exchange policy. Our policy is competitive with all internet and retail locations. These are not for profit but are in line with high fashion manufacturer costs to return product. I would like to speak to you and entertain a fair resolution. Please contact me at 800.248.9427 ext 307

Best, Craig- Operations