KLM Reviews 8,567

Thanks to KLM I had the worse experiences ever when travelling. The worse part is KLM don't even care and staff instead of help or try to solve the problem, they disappeared. Thanks KLM for ruin my trip and make lose money.

Unfortunately, they try to delay the payout of the claim for delayed flight. Not surprising, but still a disgrace.

I needed to switch a flight because of a change of plans. I am flying in and out of the same country 2x within a week, so I asked to not take the outbound flight and only take the return. Not only would they not do it, I even offered to pay a fee, even though I'm the one giving them a seat back, they didn't even allow this, but I needed to buy a whole new flight. Customer service as really gone down the drain. Worse than a budget airline at this point!

We had only one bag of checked luggage with us on a flight from Edinburgh to Hamburg via Amsterdam. Unfortunately, it failed to arrive, meaning my wife and I had only the clothes we were wearing and a few other items with us in an unfamiliar country where we didn't speak the language. The luggage did not arrive for four days, which meant we had to purchase multiple items of clothing and some toiletries to attend events, participate in sporting events and cater for the sudden hot weather we experienced. We do not speak German and were also trying to experience the country, so there was significant inconvenience in needing to purchase new items of clothing day to day rather than experiencing all of the activities we had hoped.
Aside from the hours we wasted at the airport, searching for clothes, and waiting for our luggage to arrive (we remained home one day because one of their representatives said it would arrive that day and it failed to do so), the company’s poor service in submitting a claim was nothing short of unprofessional. We spent hours of our precious holiday time trying to submit a claim on five separate occasions, only to receive a message that the service was unavailable and to try again 24 hours later, which has been unsuccessful each time. We also tried calling and spent over an hour waiting on the phone without getting to speak to a representative, as well as several days waiting for a response on Facebook Messenger. We will be asking our travel insurance company to assist, which will result us in paying an additional excess that we will expect KLM to reimburse as they have made it so difficult for us to resolve this issue.

I travelled Business Class with KLM from Edinburgh to Hamburg and, as a disabled passenger, I am appalled by how I was treated.

Before travelling, I booked wheelchair assistance for my entire journey through KLM and received confirmation that it had been arranged. At Edinburgh, KLM staff persuaded me to check in my own wheelchair, assuring me that mobility assistance would be provided throughout my trip.

When I arrived in Hamburg, there was no wheelchair waiting for me and my own wheelchair was nowhere to be seen. I explained to KLM and ground staff that I could not navigate the airport independently and was travelling alone. Before leaving the aircraft, I specifically asked whether a wheelchair would be waiting for me at the terminal. I was repeatedly assured that it would be.

Those assurances turned out to be false.

I was rushed off the aircraft and onto a passenger bus despite explaining that I could not manage without assistance. When I reached the terminal, there was no wheelchair, no assistance staff, and nobody waiting to help me. I was effectively stranded.

A fellow passenger had to help me reach a bench. I was then left relying on the kindness of strangers to get through the airport because the assistance KLM had confirmed simply did not exist. To make matters worse, my checked baggage had been left behind in Amsterdam and my wheelchair was missing.

It was only after other passengers repeatedly pressured staff that my wheelchair was eventually located elsewhere in the airport.

Mistakes happen. What is much harder to excuse is being repeatedly reassured that assistance was waiting when it wasn’t, and being pushed off the aircraft knowing that I had no safe way to continue my journey.

As a disabled passenger paying for a Business Class ticket, I expected far better. Instead, I was left stranded, distressed, and dependent on strangers for help.

This was the worst travel experience I have had with an airline, and KLM’s handling of my mobility assistance needs was completely unacceptable.

Dear @KLM,

I arrived in Rio de Janeiro on a business trip 6 days ago. The flight itself was fine, until KLM misplaced my luggage.

I was assured that my bag would arrive the next day and be delivered to my hotel. SIX DAYS later, I am still waiting.

During this time, I have had to attend business meetings and events with only the basic clothes I was able to buy after arrival. To make matters worse, Rio experienced days of continuous rain, leaving me with very limited and often wet clothing options, while I remained without access to the personal and professional items I packed for the trip, including important electronic devices.

I have called your hotline every single day. The agents are polite and professional, but they appear to have no authority, no escalation path, and no ability to actually solve the problem. Every call ends the same way: no answers, no action, no timeline. Their role seems to be simply absorbing the frustration of customers while nothing changes.

Meanwhile, my luggage is reportedly sitting somewhere at Rio Airport, yet nobody can tell me whether it will be delivered, when it will be delivered, or whether I can collect it myself.

I am also accumulating expenses because of a situation entirely caused by KLM, while receiving no clear confirmation regarding reimbursement. Am I expected to continue purchasing essential clothing and work-related items without knowing whether those costs will be covered?

What is most frustrating is not the lost bag itself—it is the complete lack of ownership, communication, and accountability. After 6 days, this has gone far beyond an inconvenience. It reflects a customer service process that appears incapable of resolving even a straightforward baggage issue.

This is disappointing, frustrating, and frankly unacceptable from an airline of KLM’s reputation.

Can someone at KLM finally take responsibility and help resolve this?

#KLM #LostLuggage #CustomerServiceFail

Worst Airline on earth! 3 travels and thats the result
- first: 1 day flight delay
- second: luggage 2 days delay
- third (today): luggage again not delivered to munich but still in Amsterdam

Never ever again!!! They are absolutely unable to run an airline business! It seems, customers are not relevant for KLM. What a shame

Day started at 6am. Flight 1 was on time, good service. Great disruptions due to a thunderstorm the previous night. Flight 2 was delayed three hours. I had ten minutes to make my connection. The air steward on flight AF1175 today deserves a commendation for his customer service. I made it and am now sitting on flight 3 looking forward to being home for the weekend. Sincere thanks!

Great experience every time with klm to Amsterdam from Glasgow it’s a shame they have such a poor rating, glad they can still operate so proudly shame to the ones that have tried to leave a smell.

WE LOVE KLM !!

Let’s give our National Pride a thumbs up instead of negativism .

We may be very very proudof KLM which is a genuine long existing Dutch company with loyal people working.
The staff on board is excellent !!!

The food and snacks given on board is fine even compared to other companies whom charge way too much for not so good food .

I hope KLM will survive for a long time even now it is a bit overruled by AF unfortunately .

KLM 4ever !!!

You add so many good things to people !!

Baggage was 5kg overweight in Lisbon airport. I never have that but had to bring extra luggage for my son. Immediately received a big mouth from personal and that I had to pay extra. Particularly Naves, she was exceptionally rude saying that if I didn’t like it I should choose another airline. Been flying with klm for 20 years and never came across this level of poor service and lack of professionalism. The level of arrogance of Naves was unparalleled. I have seen KLM and Air France degrade over the year, no more meals (just a dry cheese sandwich) and some crackers, overpriced versus all other airlines, no free checked luggage, and take every opportunity to squeeze the last penny out of you. Sad to see this happen. I avoid KLM at all costs.

They changed my flight to another date, when there was actually flights at same time still available. Plus the customer service is terrible, long waiting, agents sneakily hang up calls, and super unhelpful

My family and I had a very disappointing experience with KLM.

Our journey was originally scheduled from Birmingham to Madrid via Amsterdam. The problems started when our flight from Birmingham was delayed. Despite there being another flight from Amsterdam to Madrid later that day, KLM informed us that it was full and decided to reroute us through Barcelona instead.

Unfortunately, the Amsterdam–Barcelona flight was also delayed. As a result, we missed our connection from Barcelona to Madrid. By the time we arrived, it was late at night and we were stranded.

What shocked me most was KLM’s complete lack of support. They did not provide an alternative route to Madrid, nor did they arrange accommodation for my family. We were left with no practical assistance and ended up spending the night sleeping on the airport floor.

Flight delays and cancellations can happen, but airlines have a responsibility to take care of their passengers when things go wrong. In our case, KLM repeatedly failed to provide reasonable solutions and basic customer care.

This was a stressful and exhausting experience, especially while traveling with family. I expected much better from a major international airline and would think twice before flying with KLM again.

Dealing with a case with a case handler at KLM linked to a cancelled flight. I do understand things can go wrong and that most flights run without issue. What is not acceptable is that I received a request for further information this evening by email and 18 minutes later I received an email informing me that my case had been closed due to my failure to supply the requested information. Please give me more than 18 minutes to read and respond to your email! Case C-11363357

KLM botched our flight cancellation, admitted fault 2 weeks later when I chased them, and over the course of 10 weeks and 7 follow up calls they are still unable to generate confirmation letters, or invoices that contain correct numbers or the correct passenger names and flights. The worst experience I have ever had. Ever. Avoid like the plague.

The Royal Dutch airline is one of my favourite airlines i wont deny it, its top notch and despite its best services the prices are really very low. Its my cheapest favourite airline of all. Best services best customer care.
And ohh i wont deny it when am traveling Europe trust me its my number one, you woudnt wanna miss it if you are preparing voyages through the European countriies.

Purchased a seat upgrade within the same cabin on KLM leg of a Delta scheduled flight. Then noticed that Delta changed first leg, making connection too tight. Contacted Delta and they rebooked the entire outbound trip at no cost, including KLM flight. Tried to contact KLM for refund within 24 hour window, but they would not respond or answer the phone or call back. They then denied the refund stating that I had voluntarily cancelled the flight. It is IMPOSSIBLE to talk to a real person. No options for a credit.

I paid for a 29 USD full flight (11h flight) internet that did not covered not even 20 minutes. Now, they do not answer. Please reimburse me this amount I paid for nothing.

Farting against thunder trying to get a refund for huge expense thanks to industrial action at KLM.

My sister and brother-in-law flew to Canada from South Africa in October 2025. Shortly before their flight, they were informed by KLM that they had been rebooked on a different day due to a 48 hour strike at KLM. In the rebooking process, KLM managed to make one of the legs of the flight a so-called open jaw flight, without telling my sister and brother-in-law. They had no idea that they were meant to select a flight on this open jaw part of the ticket. When they arrived at the airport to return their long journey home, there was no record of them ever having been booked! The expense to which I had to go to get them to Calgary to make their connecting flight was unexpected and huge. KLM has washed their hands of all responsibility nine months in. Their communication with us has been nonexistent. It is after literally months of trying that we found out that they actually closed the case in October! We are too insignificant for them to have communicated this to us in anyway. It has taken hours of waiting in lines to speak to somebody or being fobbed off by some chat bot. It is very clear to me that KLM couldn’t give a hoot about an individual having to suddenly find a large amount of money to repay for part of a ticket that was already paid. Shame on you, KLM

KLM was the worst experience of my life and I was in the service of my government so I know about bad flights. KLM had me check my backpack when there was plenty of cargo space in the cabin and the overheads were very large, much bigger than my bag. They proceeded to lose my bag and over trail and error managed to finally return it to me by the end of my business trip.
I gave them another opportunity during my return and my flight was two hours late because they had to change a tire in Amsterdam before they came to us in Scotland resulting in my layover changing from two hours to 30 mins in Amsterdam which is one of the largest and most irritating airports in Europe when it comes to passport control. They said I would have plenty of time and to just rush a bit. I sprinted literally for 15 mins to my next gate where they told me I missed boarding by 1 min as they shut the door in my face and boarded themselves.
I was stranded by KLM in my wrong destination due to their lack of accountability, their failure to maintain their own aircraft’s to ensure its functioning properly and maintained before chartering people. Not only is it irresponsible but the lack of accountability is ridiculous. If I had known that KLM was so horrible at their basic responsibilities as an airline I would have never boarded the plane with them.
I highly recommend you avoid this airline at all costs. It’s not worth the consistent trouble they will give you or the potentially hazardous behavior of their crews when it comes to aircraft maintenance and responsibility.