UK Baby Centre Reviews 17,654

Thank you for your response.

I appreciate that UK Baby Centre has reviewed the matter and that inspections did not identify a manufacturing fault. However, my review reflects my personal experience of using the pushchair.

The concerns I raised were not based on a single incident. Throughout my use of the Mamas & Papas Strada, I experienced repeated instability, tilting, wobbling wheels, difficulty travelling in a straight line and an unstable handle. These issues were reported at the time they occurred.

My son was injured when the pushchair tilted and he fell out, scraping his head and requiring an A&E visit when he was five months old. This incident was reported to UK Baby Centre at the time.

After the pushchair was inspected and returned to me, I continued to experience the same concerns. The pushchair still did not travel in a straight line, remained unstable during use and I continued to experience tilting issues. On more than one occasion my son tilted whilst in the pushchair, including during travel on public transport, which further affected my confidence in its safety.

Because the issues I experienced continued after inspection, I ultimately stopped using the pushchair altogether and purchased a replacement stroller at my own expense. I purchased the bundle expecting to use it for several years, however I was unable to continue using the stroller after only a short period due to the ongoing concerns I experienced.

I also note that, despite being advised that no manufacturing fault was identified, UK Baby Centre has since confirmed that components including the handle were replaced during a later inspection. Unfortunately, this did not change my experience of the product, as the issues I had reported remained unresolved.

I first reported these concerns in 2024 and have spent a significant amount of time trying to resolve this matter. During the complaint process, the pushchair remained with UK Baby Centre for many months and there were periods where my emails requesting updates went unanswered.

I understand that inspections did not identify a manufacturing fault, but that does not change my experience of using the product or the reasons why I felt unable to continue using it with my child.

My review reflects both my experience with the pushchair and the length of time it has taken to try to resolve this matter.

Ordering was very easy. Items were delivered when promised

Amazing. So happy with the Uppababy Mini V2. I'm in Ireland and used AddressPal to ship, fast shipping and great prices

Excellent service and competitive prices!
Would recommend!

Good value. Arrived promptly

You provided a monitor for my son and his wife to keep an eye on their impending baby boy. It was cheaper than all the other sites we visited....thank you

Great price, also came with lovely complementary items. Speedy delivery and we'll packaged

Everything is great! Thanks for great prices and fast delivery

Excellent service- easily booked and delivered quickly. Was able to change the delivery date easily and without fuss.

I’ve ordered from them twice, and both times everything went smoothly. Fast and helpful customer service, quick delivery, and they use DPD, which is always a bonus. Very happy with the overall experience and would definitely recommend them.

Arrived quick, free delivery simple checkout

Very late delivery as held back whole order for o/s mattress protector? Delayed baby being discharged from hospital after being in for 8 months! Bath is terrible, holds water in base?

The best price I could find for the buggy I was looking for, and excellent service with fast delivery too!

Ordered a pram and was delivered the next day!
Had an issue with DPD (no fault at all with UK Baby Centre) - but Charlotte was amazing and went above and beyond to help me!
Pram was delivered and brilliant.
Customer service was amazing from both Charlotte & Russell!
Thank you guys so much - I will be ordering again!

Tragic customer service. They will sell you stuff, no problems with that, but if anything goes wrong they couldn't care less.

My buggy broke after 3 months, I spent 5 days talking to a guy over email and after that he decided I need to send buggy to manufacturer. He washed his hands, they are just a middle man and don't want to take any responsibility for supplying defective product. No replacement, no real involvement, not trying to help me in any way.

2 weeks down I'm still chasing to learn what did manufacturer say. Response I get is: I will send a chaser. No mate, you sold me garbage product, give me my money back.

I explained that I have NO buggy now. They say that MAYBE manufacturer can lend me a buggy. Oh cool, obviously that was the end of it.

AVOID THIS USELESS MIDDLE MAN!

Found the pushchair I wanted at such a good price and I have been so pleased with the service. Ordered online and it arrived the very next day. I had some trouble folding it down but the team sent me a video using their display model in store and made it so simple to understand. Will definitely use again, appreciate your help!

Great pushchair for my toddler at a bargain half price, arrived as promised and packed really well, what's not to like? Perfect 👌 thank you

Everything is ok, products and support

Came in store as was overwhelmed with all the choices of different prams! Charlotte was so helpful and answered all of our questions and helped us choose the right one for us! Thankyou again and we will be back for our future baby purchases!