It has helped me into habit of stretching. I have never thought of doing it in the morning and in the evening before sleep. What I don't like is that it all feels like AI generated. All the emoticons... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I paid initially thinking it was a one off payment. I did not realise it was a subscription service, i feel this could have been highlighted more clearly. I looked at the information once or twice an... See more
Company replied
It was helpful to have warm up and cool down suggestions but the run distance and time was too easy. I’m not sure how to adjust my answers to get a program to start where I actually am physically.
Company replied
This is my first week and so far enjoying the experience. I needed to adjust my plan and someone got back to me right away. Great customer service! My only complaint is the computerized sounding voic... See more
Company replied
Company details
- #1 of 1 best companies in Running Club
- #2 of 2 best companies in Community Health Centre
Written by the company
Ruut is a digital coach that develops recovery and running skills based on metrics. We teach athletes—and those who want to become athletes—to make daily decisions: whether to train or recover, manage fatigue, and progress sustainably. Our mission is to improve the stability of athletic performance and the quality of recovery through clear daily actions and personalized running plans that reduce discomfort and the risk of injury. 🏃♂️📈
Contact info
United States
- support@ruutlabs.com
- ruutlabs.com
Start Running Today
4.1
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 62% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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good information
June 23, 2026
Fast and correct!
June 23, 2026
Unprompted review
Reply from Ruut
Hello Anick,
It is wonderful to hear that our support team made a difference for you!
We are dedicated to providing care and clarity every step of the way. Thank you for being such an important part of the Ruut community.
With appreciation,
The Ruut Team
Prompt response and addressed the issue…
Prompt response and addressed the issue satisfactorily right away.
June 22, 2026
Unprompted review
Reply from Ruut
Hello James,
We are thrilled to know our support team was able to help you!
Your kind words truly mean a lot to us. Thank you for being a valued part of the Ruut community — we are always here for you.
Warm regards,
The Ruut Team
Reply from Ruut
Hello Ashley,
Thank you so much for your kind words—we are really happy to hear you are enjoying the courses so far!
We are excited to continue this journey with you and hope Ruut keeps meeting (or exceeding!) your expectations for better sleep and recovery.
If there is anything you need along the way, we are always here to help.
Warm wishes,
The Ruut Team
Speedy cancellation and refund
Fastest resolution of a cancellation inquiry and refund ever. Asked and resolved within 30 minutes on a Sunday afternoon. Very impressive ! Thank you!!
June 21, 2026
Unprompted review
Reply from Ruut
Hello Richard,
We are thrilled that your cancellation and refund request were resolved so quickly!
We’re glad we could assist you promptly and make the process smooth. Wishing you all the best!
With appreciation,
The Ruut Team
Reply from Ruut
Hello Claudia,
We are truly grateful for your kind words about our support team.
It is our mission to be there when you need us most, and it is an honor to support you on your recovery journey.
With gratitude,
The Ruut Team
6 weeks from non runner to 10km!
6 weeks from non runner to 10km!
If you’d have asked me 6 weeks ago if I would be running 10km by now I’d have laughed!
I’ve been consistent to the subscription programme I set to run a half marathon by October. 3 runs a week, following the distances, not so concerned about the times, always doing the minimum warm and cool down (even when it hurts or doesn’t feel needed).
This weekend I bought my first pair of tailored running shoes - and I am loving tracking my progress.
I think Ruut has made me a runner 😳😉😊😊😊
June 21, 2026
Unprompted review
Reply from Ruut
Hello Sarah,
Hearing that Ruut helped you go from a non-runner to completing 10 km in just 6 weeks is truly wonderful!
Your consistency and dedication are inspiring, and we’re so happy to be part of your journey toward that half-marathon. Thank you for choosing Ruut!
With gratitude,
The Ruut Team
Great customer service
The app didn't work for me, however, their customer service is responsive and helpful. Ada was professional and friendly and dealt with my query straight away.
June 21, 2026
Unprompted review
Reply from Ruut
Hello Georgina,
Thank you for your lovely feedback!
We are delighted that our support team could assist you and make your experience smoother. We are always here if you need us again.
Warm regards,
The Ruut Team
April was great and took care of my…
April was great and took care of my issue quickly and with the utmost care. She was very polite and worked hard to make sure that I was satisfied.
June 20, 2026
Unprompted review
Reply from Ruut
Hello Douglas,
We are so happy to hear that you had a positive experience with our customer support.
It is always a pleasure to see that our efforts make a difference. Thank you for being part of the Ruut community!
Warm regards,
The Ruut Team
Reply from Ruut
Dear Ian,
Thank you for taking the time to leave a review and share your initial thoughts about Ruut!
We completely understand that it can take a little time to settle in, explore the platform, and see how everything works. Our goal is to make sure you feel supported and confident as you navigate the courses at your own pace.
If you have any questions, need a quick walkthrough, or run into any confusion along the way, please don't hesitate to reach out to us directly at support@ruutlabs.com. We're always here and happy to help you get the most out of your experience!
Warm regards,
The Ruut Team
I had an issue that was resolved…
I had an issue that was resolved promptly.
June 18, 2026
Unprompted review
Reply from Ruut
Dear Valued Customer,
It is wonderful to hear that our support team made a difference for you!
We are dedicated to providing care and clarity every step of the way. Thank you for being such an important part of the Ruut community.
With appreciation,
The Ruut Team
Informative and stimulating
June 20, 2026
Reply from Ruut
Dear Valued Customer,
Thank you so much for your kind words and for taking the time to leave us a review.
We are thrilled to hear that you had a great experience with our courses.
Your support means a lot to us, and we look forward to continuing to serve you.
Warm regards,
The Ruut Team
Speedy response and action
They answered my email immediately and took care of what I needed just as quick! Thank you.
June 19, 2026
Unprompted review
Reply from Ruut
Hello Kara,
Thank you for your feedback!
It is our goal to offer a helpful, professional, and compassionate support experience, and we are so happy to hear that it came through for you. Thank you for growing with Ruut!
Warm regards,
The Ruut Team
Lots of good advice.
June 19, 2026
Reply from Ruut
Hello Dick,
Thank you for sharing your experience!
We are honored to be a part of your recovery journey. Knowing that Ruut has brought value to your daily routine and sleep quality truly means the world to us.
Warm wishes,
The Ruut Team
Much information based on facts
I tried Ruut HRV-plans and it seems very interesting. Following tips made my HRV to rise pretty fast higher than ever before. Also their customer service is brilliant.
June 19, 2026
Reply from Ruut
Hi Taru,
Thank you for your generous feedback!
We’re glad to hear you’re finding the HRV plans interesting and that the guidance has had a positive impact on your results. It’s also great to know our customer service met your expectations.
Warmly,
The Ruut Team
Reply from Ruut
Hi Laurent,
Thank you for sharing your thoughts about Ruut. We truly appreciate your feedback and understand your concerns.
Our team is constantly working to improve our services and create a better, more supportive environment for our users, and your honest input is an essential part of that process.
If you would like to share more details about your experience or have any further suggestions on how we can improve, please feel free to reach out to us at support@ruutlabs.com.
We would love to hear from you!
Warm regards,
The Ruut Team
Be aware this is a subscription service
I paid initially thinking it was a one off payment. I did not realise it was a subscription service, i feel this could have been highlighted more clearly. I looked at the information once or twice and found it quite difficult to follow, so i haven't used it at all, kicking myself for the money I had paid. Today, I had quite a large payment taken from my bank for a 3 month subscription. I contacted customer services, who were fantastic, a very prompt response although highlighting that it is in fact a subscription service that I did sign up for (even if unwittingly) They could see that i hadnt used the service and agreed to refund half of the subscription fee. Although I am still out of pocket, it felt like a fair compromise and will teach me to read things fully in future before signing up. Thanks to April, the 4 stars are for her.
June 19, 2026
Unprompted review
Reply from Ruut
Hello Sharon,
Thank you for sharing your feedback.
We’re sorry to hear the subscription details weren’t clear at the time of sign-up and that this led to an unexpected charge. We always aim to present pricing and billing information as clearly as possible, and your comments are appreciated as they help us improve.
We’re glad our support team was able to assist you promptly and find a fair resolution. If you need any further help, please don’t hesitate to reach out.
Warm regards,
The Ruut Team
Fast reply and always kind
June 19, 2026
Unprompted review
Reply from Ruut
Hello Donato,
We are so happy to hear that you had a positive experience with our customer support.
It is always a pleasure to see that our efforts make a difference. Thank you for being part of the Ruut community!
Warm regards,
The Ruut Team
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