Nordstrom Rack Reviews 

I got Starbucks and she gave me a cup full of ice and barely any liquid and my grandma asked for a refund or for it to get filled again and she said I can’t do that and she said it was 8 ounces of liquid and 4 ounces of ice and yeah, she just lied to my grandma

They sent me the wrong size, and when I went to return it, the store said it was “non-refundable” because the website said “no returns for this item”… yeah well… you didn’t send me… what I ordered? So that is actually crazy that they can do that. Maybe it was just the store I went to. But whatever I now have a UNHEMMED suit pants with a size 40 and a 38 torso

Beware: Be cautious when purchasing online from Nordstrom Rack. Yes, good prices but sometimes you are purchased used, previously worn items. Receiving dirty, worn and soiled items, wadded up in a ball inside a shoebox without a lid, is NOT what I expected. In fairness, they offered a refund.
Yet, I felt it important for other potential buyers to understand that what you might expect from Nordstoms, may fall far short of expectations. Beware.

How you going to send me this mess. Shoes are dirty. I wish I knew how to upload these pictures on here.

I usually am one to just let things go but my experience this last Sunday unfortunately stuck with me. I went in the afternoon to go look as some summer dresses and when I went over to the fitting room I was met with not only a physical mess but also the behavior of the older woman who was working was truly deplorable. There was clothes everywhere! There was two racks at the front just overflowing with clothes it was overwhelming but that was not the worst part. The woman working had the worst attitude not only to me but seemingly her coworkers. She was loudly bunt and was visibly upset when I went to put the dresses that did not work for me on the rack. Also overhearing the way she talked rudely to this other coworker, but also about her when she left honestly left me feeling so disappointed. I just left because it truly made me feel sick. Overall such an unfortunate experience.

Love shopping at the Rack. Great prices and awesome selections.

On June 4, 2026, at approximately 2:00 p.m. CST, I visited the Nordstrom store in Chgo., Canal St., in search of a dress for a very special occasion—my graduation on June 6, 2026. This graduation marks the completion of my third advanced degree, a milestone achieved through years of hard work, sacrifice, and perseverance. As a longtime Nordstrom customer and cardholder, I decided to treat myself and purchase a dress worthy of celebrating this accomplishment During my visit, I purchased four dresses, including a beautiful Trina Turk Tallia dress that I hoped would be the perfect choice for graduation. Unfortunately, after trying it on at home, I discovered that it did not fit. Given the significance of the occasion and the limited time before my ceremony, I returned to the same store the following day hoping to exchange it for a different size or find another suitable option. Although the dress was no longer available in my size, I found an alternative outfit consisting of a blouse and skirt and proceeded to complete my purchase while also returning the Trina Turk dress. During the return transaction, the cashier, Lamonica, informed me that she could not locate the dress purchase in the system. In an effort to assist, I immediately provided my identification and my receipt from the previous day's shopping trip. It was then discovered that the original cashier, Amanda, had inadvertently failed to ring up the dress during my initial transaction. At that point, management and Loss Prevention were contacted. While I fully understand the need to investigate discrepancies and protect company assets, what followed was both disappointing and deeply upsetting. I remained cooperative throughout the entire process. I provided identification, produced my receipt showing more than $400 in purchases, remained at the register while the matter was reviewed, and willingly answered questions. At no point did I attempt to leave, conceal information, or avoid the discussion. In fact, I was the individual attempting to return the dress.Despite my cooperation and despite the discovery that the item had not been scanned by a Nordstrom employee during the original transaction, I felt as though I was being treated with suspicion rather than respect. The tone and manner in which I was addressed left me feeling embarrassed, humiliated, and unfairly judged. What made the experience particularly painful was the context. I was already disappointed that the dress I had carefully selected for such a meaningful life event did not fit. Instead of receiving assistance in resolving what was clearly an unfortunate mistake, I found myself feeling as though I was being viewed as someone who had intentionally done something wrong. The situation occurred in front of my sister, who was visiting from Louisiana to celebrate this milestone with me. What should have been an exciting and joyful shopping experience became one of the most uncomfortable customer service interactions I have ever experienced. I want to be clear that Amanda, the original cashier, was kind, professional, and welcoming during my first visit. Mistakes happen, and I understand that no employee is perfect. My concern is not that an error occurred. My concern is how I was treated once the error was discovered. What was most troubling was the absence of empathy. No one acknowledged the inconvenience. No one apologized for the confusion. No one recognized that I was a loyal customer attempting to return an item that had not been properly processed due to an internal mistake. After my purchase was completed, I was left to bag and organize my items myself, further reinforcing the feeling that I was not valued as a customer. As a longtime Nordstrom shopper and cardholder, this experience was heartbreaking. One of the reasons customers choose Nordstrom is because of its reputation for exceptional customer service and its commitment to treating people with dignity and respect. Unfortunately, that was not the experience I had. I am sharing this feedback not simply because I was disappointed, but because I believe there is a valuable lesson here. Procedures and loss prevention protocols are important, but they should never come at the expense of basic customer care. When an investigation reveals that a discrepancy resulted from an internal error, customers deserve acknowledgment, professionalism, and, at a minimum, a sincere apology for the inconvenience.I hope this experience serves as a learning opportunity for everyone involved. A simple expression of empathy could have completely changed the outcome of this interaction. Instead, a day that should have been filled with excitement and celebration became one marked by embarrassment and disappointment.

★☆☆☆☆

I had a very disappointing experience at this Nordstrom Rack location.

I purchased a pair of sunglasses that cost over $100 and asked if I could have the original box. José R., the Assistant Manager, told me they do not provide the boxes. He then handed me a small fabric pouch, but when I politely asked whether I could also have a protective case, even though several were visibly available, he refused.

I also asked for a cleaning cloth for the sunglasses, and his response was that I could have either the pouch or the cleaning cloth, but not both. The way this was communicated made me feel as though I was asking for free gifts rather than requesting basic accessories related to a purchase I had just made.

While I understand that stores have policies regarding packaging and accessories, what was most disappointing was José R.’s attitude. His manner came across as dismissive, unhelpful, and unnecessarily confrontational. As a customer, I felt uncomfortable and undervalued during the interaction.

Customer service is not only about following store policies but also about treating customers with courtesy, professionalism, and respect. Unfortunately, this experience did not reflect those values, especially from someone in a management position.

I hope this feedback is taken seriously and helps improve the customer experience at this location Nordstrom Rack Miracle Marketplace, 3301 Coral Way, Miami, FL 33145.

No more! Bought 9 shoe online but the store decline to exchange a size or give store credit.. reason> Our system changed and I can not go back to exchange…( present receipt, credit card used, shoe still has tag, never worn). Not even store credit card used! So disappointed!

Package was delivered fast, but the packaging itself was ridiculous. A $300 item was sent in a plastic bag that was nog even properly closed. This item is originally sold with dust bag, box and filling material to protect the item. Seems the item survived the trip, but I won’t be taking that risk in the future. First time buyer and last time buyer…

Jameson you are amazing

The return policy is not user friendly. First off, they count the initial date from the date of purchase, not the date the item was received in the mail. Next, they have a 40 day limit then a 41-60 day limit. But you can't initiate a return online during the 41-60 day limit even though it's clearly stated in the returns policy section of the website. Poor experience. Won't be coming back

Do not have anything delivered to the store. You will never get it on time and maybe … maybe a week later if you lucky!
Very unreliable service!!!

I swear, every time I go into the rack, the customer service gets worse and worse. I took some shoes back the day before yesterday because they were hurting my shins so bad, the girl hesitated, rolled her eyes at me, then handed me my return receipt. I said have a good day and she didn’t say anything but turned around. I used to work for Nordstrom, and we used to have high standards of customer service. Just really sad. I’ll shop elsewhere.

I've found some great items at NR at a discount, but my last order was a disaster. I ordered two women's dusters in navy and cream. The navy one arrived, and it was made of such cheap material. The cream one seemed to be made of a better knit material, but...It looked more beige than cream. It was also horribly wrinkled, like it was put through a dryer and shrunk with an awful odor and a stain on it. Had to waste time returning it. I waited a long time for the order to arrive as well.

Drove around 15 minutes to get a ring that Google said was $5.93 but the store didn’t have it and when I tried to checkout it said $17 (not including shipping) I sent screen shots of the price difference to customer care but they basically said they couldn’t do anything about it

bought a new pair of dress shoes from Nordstrom Rack, but noticed the stitches were already coming apart, before I ever wore them. When I tried to return them in-store, they refused to take them back and insisted I mail the return instead.

After mailing the shoes back, I was charged a restocking fee and only received a partial refund. No one informed me of this return policy at the time of purchase. Had I known, I would have simply fixed the shoes myself.

Lesson learned: don’t shop at Nordstrom Rack.

Never again… Company attempted to charge my card 5 times a week after my order was placed at odd hours. Customer service claimed that it was due to my bank declining the original payment. (My bank detected the five charge attempts as fraud). Customer service stated they would have their financial team email me… no email received. So, I reached out again a few days later. I was informed that my order wouldn’t ship because they needed payment AND that my order has shipped but they are not aware of the location. When I asked for a direct status for my order, I did not receive a direct answer. Very shady and very unprofessional. I told customer service to cancel my order because I did not want to do business with this company and to send me an email confirmation receipt. I never received a cancelation and my order (from the original email confirmation) still says pending to ship. They will take your money and not give you a product!!!

Sent me the wrong item. Expected me to put money into packaging it and sending it back, and would not even refund until the item returned. Would not send the correct item. Bottom line: You will pay in time and money for their errors.

I order a watch from Nordstrom Rack. When the package arrived the watch box was empty except for a cleaning cloth and a registration card for the watch. I called customer service and they opened an inquiry which they said would take one to two days. The next morning I had an email stating that they would not process a refund without any explanation. I called customer service again to get more details and they referred me to another phone number. When I called that number I got an Indian man who introduced himself as John. John put me on hold for approximately five minutes. When he returned he stated that a refund would not be processed because a year prior I reported an item missing from another order (costume jewelry - $27.95) and they had issued a refund for that item. Basically he was calling me a crook. I told him that I had been shopping at Nordstrom for 46 years and this was a terrible way to treat a loyal customer. He didn’t care. The way he talked to me was a horrible experience. No one should be treated that way. I will no longer shop at Nordstrom Rack or Nordstrom. It’s ironic how Nordstrom once had a reputation for excellent customer service. So now, they have my $300.00. ***update: I found the exact same watch on sale at Kohl’s for $280.00. Kohl’s lists the regular price at $330.00. Nordstrom Rack listed the original price of the watch at $2,100.00. Enough said.