I was expecting something more cut and dry as instead of something more extremely customized. I just wanted some easy outfits to be offered for my viewing, but it turned out not to be what I expected.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Beyond the initial color preference I did not receive anything useful. It may have been beneficial to receive instructions as to how to best use the app. I felt I either didn’t understand what to expe... See more
Company replied
Very helpful in telling me which colors were best for me to wear in fashion, makeup, and even mani- and pedicures. Also, the capsule wardrobes provided great ideas/guidelines for what-to-buy each seas... See more
Company replied
The information provided has helped me to narrow down style & color appropriate for me. This has given me the tools to go through my current, all over the place wardrobe, to remove the items that were... See more
Company replied
Company details
- #5 of 5 best companies in Stylist
About MOSSO
Written by the company
MOSSO is your personal fashion stylist, designed to help you build a wardrobe you actually love - effortlessly, every day.
What MOSSO does for you:
- Daily outfit suggestions - wake up to looks curated just for you, no decision fatigue
- Personalized color analysis - discover which colors make you shine
- Expert style advice - guidance tailored to your body type, lifestyle, and taste
- Capsule wardrobe building - fewer pieces, more outfits, zero overwhelm
Your style companion, every day.
Contact info
United States
- hello@mosso.ai
- mosso.ai
3.0
Average
625 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Your commercials are patronizing
Your commercials are patronizing. The last thing we need is a man telling women what to wear. I will never try this service.
June 23, 2026
Unprompted review
Reply from MOSSO
Hi Susan Irwin,
We sincerely apologize for such unpleasant experience.
Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number SUSANIRWIN650508. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
Best regards,
MOSSO Team
I wish I had NEVER signed up
I wish I had NEVER signed up. Nowhere did it say it was a monthly subscription. I understood it was a one and done. Now to get out of it…also, I never finished signing up for the program, so why am I being charged?
June 22, 2026
Unprompted review
Reply from MOSSO
Hi Esther Gonzalez,
We sincerely apologize for such unpleasant experience.
Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number ESTHERGONZALEZ749104. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
Best regards,
MOSSO Team
I bought the one-month promotional plan…
I bought the one-month promotional plan based on the lovely adverts. As soon as I logged into the app, I realised it wasn’t what I’d expected. I don’t want to go into too much detail about why. It simply suggested outfits that didn’t match what I’d expected from their adverts.
So I decided to cancel straight away and contacted customer support immediately to cancel my subscription and request a refund of the amount paid, as I hadn’t used ANY of the service.
Incidentally, whilst setting up my account, I must have accidentally agreed to purchase a service package that I knew nothing about and had absolutely no interest in.
To cut a long story short, it took me 5 days to receive a PARTIAL refund!
In my emails with customer support, they also mentioned a ‘money-back guarantee’… I don’t think that exists at this point.
The issue isn’t the amount I lost, as fortunately it wasn’t a large sum. But if we multiply that by the number of other possible cases like mine, I can’t help but suspect this is a proper scam.
Please be careful
June 23, 2026
Unprompted review
Reply from MOSSO
Hi Guerra Cindy,
We sincerely apologize for such unpleasant experience.
Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number GUERRACINDY657614. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
Best regards,
MOSSO Team
You advertised it was free it isn't…
You advertised it was free it isn't free have to pay to get information. I also asked to be removed from your listing and not be contacted again. You are still contacting me. Thank you
June 16, 2026
Reply from MOSSO
Hi Madeleine,
We sincerely apologize for such unpleasant experience.
Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number MADELEINE531374. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
Best regards,
MOSSO Team
I clicked on the link looked at a…
I clicked on the link looked at a product paid got nothing all of sudden had a subscription sign up
No email
No information managed to cancel subscription but lost £50 bank hasnt manage to recoup avoid avoid!!!
June 19, 2026
Unprompted review
Reply from MOSSO
Hi Angela Belcher,
We sincerely apologize for such unpleasant experience.
Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number ANGELABELCHER878147. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
Best regards,
MOSSO Team
Mosso. Did the quiz, terrible generic recommendations
Did the quiz, selected styles and got fed elderly grandmother style options. Colours that they recommended were so wishy washy and not suitable for my skin. Also too generic. I had to adjust the colour palette and archetype to get anything halfway decent. Didn’t allow skipping of the style guide which you had to pay for on top of, which is misleading. There is also a recommended outfit options which push you down the purchase this item path. Overall, not really worth the money. Try getting a colour me beautiful book so that you can at least try the colours against your skin
June 23, 2026
Unprompted review
Reply from MOSSO
Hi Bern,
Thank you for sharing your feedback, and we're sorry the experience didn’t quite meet your expectations. We’d truly appreciate the opportunity to make things right.
Please reach out to our team at hello@mosso.ai, and we’ll personally look into it for you.
Warm regards,
MOSSO Team
Avoid, total scam
Avoid! Took payment without authorisation and agreed a refund initially after I told them it was unethical (I had closed the window down that offered a wardrobe mastery add on and it took the payment anyway)
Still negotiating the refund on this, they then responded to deny they ever offered the refund.
June 18, 2026
Unprompted review
Reply from MOSSO
Hi Kiran,
We sincerely apologize for such unpleasant experience.
Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number KIRAN981271. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
Best regards,
MOSSO Team
I didn't use their service
I didn't use their service, but I got some fun emails from them. LOL
June 14, 2026
Reply from MOSSO
Hi Alice Marie Slaughter,
Thank you for your honest review, and we're sorry the experience didn’t fully meet your expectations. We’d genuinely love to understand how we could have done better.
Please feel free to write to us at hello@mosso.ai, and we’ll personally look into it for you.
Warm regards,
MOSSO Team
Empty promises and lots of hidden…
Empty promises and lots of hidden charges. Don't be fooled. I cancelled my subscription and have still had another large deduction. Not happy.
June 23, 2026
Unprompted review
Reply from MOSSO
Hi Wendy F,
We sincerely apologize for such unpleasant experience.
Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number WENDYF321390. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
Best regards,
MOSSO Team
If I could give it a ZERO
If I could give it a ZERO, I would. I cancelled on their website, they kept charging me. I asked PayPal to help. They filed a claim and some AI answer from Mosso told them I had an active account, so they kept charging me. Then I read you had to cancel through Apple or Play store. Went to Play store and looked up my subscriptions. I do not have one for Mosso. But Mosso continues to charge me monthly. I will be asking my credit card company directly to get involved. BEWARE of this either unethical website or of it's inept AI providing information that is wrong!
June 22, 2026
Unprompted review
Reply from MOSSO
Hi Barbara,
We sincerely apologize for such unpleasant experience.
Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number BARBARA870738. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
Best regards,
MOSSO Team
I had issues while ordering the basic…
Finally, I actually had a person reach out to me (besides Sarah) who handled my issue to my satisfaction. Unfortunately, I had to use Trust Pilot (which is great), to get the results I needed.
I am editing my review to reflect the final assistance received. Unfortunately, due to the need to go outside Mosso for assistance I cannot in all honesty give a higher rating.
I had issues while ordering the basic application and could not seem to get off the screens for additional offers. When I realized that I had more things ordered than I wanted, l immediately cancelled the subscription and requested a refund. Several emails later (the first responses were AI generated) I was contacted by Sarah who indicated that she had cancelled the account and refunded me $31.79. But she could not refund the remaining charges. The remaining charges total $160.04 and it seems I have no recourse to get my refund.
May 26, 2026
Unprompted review
Reply from MOSSO
Hi Roberta Dowgiert,
We sincerely apologize for such unpleasant experience.
Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number ROBERTADOWGIERT270178. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
Best regards,
MOSSO Team
Buyer beware…
I found the colors helpful but didn’t get much use out of the ai - it told me all my outfits were great. I agreed to a 1 time fee and was charged an additional $85 on an auto renewal which I did not think I had agreed to.
The site doesn’t have a place for you to manage your subscription.
That said I did reach out to their “contact” and received a prompt response that they would refund the renewal and cancel my subscription.
June 14, 2026
Unprompted review
Reply from MOSSO
Hi Carrie Thomason,
Thank you for your honest review, and we're sorry the experience didn’t fully meet your expectations. We’d genuinely love to understand how we could have done better.
Please feel free to write to us at hello@mosso.ai, and we’ll personally look into it for you.
Warm regards,
MOSSO Team
AVOID
AVOID, it is a useless web app (yes, not a real app at all) with hidden charges for nothing. You pay once but when you want to read that report, you have to pay second time, it is insane. Since it is not a real app, you have no account settings and you cannot cancel anything. The link to invoice in their email does not work and it is clear why - there is no invoice at all. If you paid on Revolut, use the option to block the merchant, so that they do not charge anything in future.
June 19, 2026
Unprompted review
Reply from MOSSO
Hi Ugne,
We sincerely apologize for such unpleasant experience.
Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number UGNE155386. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
Best regards,
MOSSO Team
I dipped out of purchasing anything…
I dipped out of purchasing anything because is seemed toooo complicated for my non-technical brain. The AI was helpful. I may try again in future. My refund was expedited quickly. Thanks.
June 15, 2026
Reply from MOSSO
Hi Susan (Mildura),
Thank you for your honest review, and we're sorry the experience didn’t fully meet your expectations. We’d genuinely love to understand how we could have done better.
Please feel free to write to us at hello@mosso.ai, and we’ll personally look into it for you.
Warm regards,
MOSSO Team
This is not a serious app
This is not a serious app. It will mislead you in your colors
Contact a serious colour consultant instead! It will save you from being fooled
June 22, 2026
Unprompted review
Reply from MOSSO
Hi Ellen ,
We sincerely apologize for such unpleasant experience.
Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number ELLEN498913. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
Best regards,
MOSSO Team
I accidentally signed up after ı…
I accidentally signed up after ı claimed a
refund. Initially they rejected yes my claim. After a few correspondence I was promised I full refund. However. I was given a party refund which makes me think this company is a scam.
June 14, 2026
Reply from MOSSO
Hi Ayse,
We sincerely apologize for such unpleasant experience.
Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number AYSE482654. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
Best regards,
MOSSO Team
Random charges but received nothing
June 11, 2026
Unprompted review
Reply from MOSSO
Hi sarasalbellsouth.net,
We sincerely apologize for such unpleasant experience.
Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number SARASALBELLSOUTH.NET163415. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
Best regards,
MOSSO Team
I felt confused by the website and…
I felt confused by the website and ended up with a subscription and an I didn’t want. I got a refund for the subscription. But I am having trouble getting a password set up and it is taking way too long to resolve.
June 14, 2026
Reply from MOSSO
Hi Sharon,
Thank you for sharing your feedback, and we're sorry the experience didn’t quite meet your expectations. We’d truly appreciate the opportunity to make things right.
Please reach out to our team at hello@mosso.ai, and we’ll personally look into it for you.
Warm regards,
MOSSO Team
Bait and switch
I’m a writer and former English teacher so I was VERY interested in the archetype information that is in almost all their ads. “Take the quiz. Dress like your archetype! Mother, lover, priestess…” ALL BS. There is NO archetype quiz. 100% bait and switch. Shameful business practice. Do NOT sign up.
May 15, 2026
Unprompted review
Reply from MOSSO
Hi Claire Lopez,
We sincerely apologize for such unpleasant experience.
Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number CLAIRELOPEZ931449. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
Best regards,
MOSSO Team
As I signed up for the program
As I signed up for the program, I found the costs were higher than advertised and in multiple separate costs. This program therefore exceeded the amount I was willing to pay for it!😞
June 14, 2026
Reply from MOSSO
Hi Maureen,
We sincerely apologize for such unpleasant experience.
Since we can't identify your MOSSO order through TrustPilot's data privacy settings, please email us at tp@mosso.ai with reference number MAUREEN769590. This reference number will allow us to quickly identify your account and ensure a swift resolution of this situation.
Best regards,
MOSSO Team
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