Kenwood Travel Reviews 9,799

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 975 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, extensive knowledge, and genuine willingness to assist with holiday planning, often going above and beyond expectations. The service is frequently highlighted as excellent, with many appreciating the personalized approach and the ease of the booking process, even for complicated itineraries. Reviewers are particularly impressed with the quick responses, efficient handling of changes, and the ability to secure great deals, often at better prices than other platforms. However, some customers experienced dissatisfaction with the customer service, noting a lack of willingness to explore solutions or provide meaningful assistance during unforeseen travel disruptions. These individuals felt unsupported, especially when government advice changed, and advised prospective customers to carefully compare support levels before booking.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, knowledge, and... See more

Holidays

Clients share positive opinions on holidays, frequently highlighting the helpfulness and efficiency of the... See more

Service

Customers consistently note positive experiences with service, often highlighting excellent customer service... See more

Booking process

People report positive experiences with the booking process, often describing it as easy, smooth, and... See more

Customer service

Users describe positive interactions with customer service, highlighting easy communication, quick responses,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

had the pleasure of speaking with Lai Yap, who was absolutely wonderful. She was incredibly helpful, not only in ensuring I received the best deal possible, but also in providing valuable advice f... See more

Rated 5 out of 5 stars

Aaron put together a fantastic package for our 2027 holiday to Thailand & Bali ..I tried to beat his prices myself but couldn't get anywhere near !! We have used Kenwood several times now over the las... See more

Company replied

Rated 5 out of 5 stars

Reshmee has been fantastic since first contact. We’ve swapped and changed and explored other options until we got it just right. The communications have been prompt, informative and accurate. I couldn... See more

Rated 5 out of 5 stars

Good communication via email and phone calls. Our holiday had to be changed due to war in Iran, we'd booked for Dubai, Kenwood advisor rang and asked us 4 weeks before departure date if we wanted to... See more


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Flights Search Site
  4. Group Accommodation
  5. Holiday Accommodation Service
  6. Tour Operator

Written by the company

Kenwood Travel has over 45 years' experience in providing a fast, easy and personable way to book your dream holiday at extremely competitive prices. Whether you're craving beach bliss in the Maldives or Caribbean or prefer the thrills of Orlando or Dubai, Kenwood Travel are on hand with expert advice every step of the way. Why not call our friendly team today or book online at www.kenwoodtravel.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Incredible Service

Booked a holiday for six to UAE early this year but had to change it when the FCO travel advice changed to nothing but essential travel to the middle east. This was no problem to Kenwood Travel and we rebooked to Riviera Maya in Mexico at no extra cost. When the FCO travel advice for UAE was relaxed, we thought we would try to revert back to UAE and, once again, this was not a problem for Kenwood Travel Travel and done at no extra cost. We were even able to upgrade the original booking to 'ULTRA all inclusive' because the resort prices had gone down. A special shout out to Zac Waterhouse for his patience and accommodating professionalism.

June 20, 2026
Rated 5 out of 5 stars

Brilliant Travel Company

Great customer service, the staff are so knowledgeable and friendly and when you have a problem they do there utmost to sort it out for you - a big shout out to Ally who helped us switch from one holiday to another at short notice. The prices are competitive and we would not book our holidays with anyone else.

May 29, 2026
Rated 1 out of 5 stars

Did an online quote for Florida a…

Did an online quote for Florida a couple of weeks ago. Allie emailed me asking if I had any questions then don't hesitate to get back to her. I replied with a couple of questions, she never got back to me, so have booked with Ocean Florida who gave impeccable service.

June 8, 2026
Unprompted review
Rated 5 out of 5 stars

Had the pleasure of speaking with Lai…

had the pleasure of speaking with Lai Yap, who was absolutely wonderful. She was incredibly helpful, not only in ensuring I received the best deal possible, but also in providing valuable advice for my upcoming trip.

As I am planning to take my 10 year-old nephew on a snorkelling holiday, I had quite a few questions and concerns. Lai took the time to guide me through everything and even provided a list of essential items we should bring, which I found extremely helpful and reassuring.

Her knowledge, patience, and genuine willingness to help made the entire experience enjoyable and stress free. She is a real credit to the team.

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great online experience

Great online experience. The website is easy to use, the booking process is clear and informative, and the follow up confirmation took literally minutes. Highly recommended.

June 17, 2026
Rated 5 out of 5 stars

Been Booking with Kenwood for years and…

Been Booking with Kenwood for years and wouldn’t book with anyone else as they are Honest Reliable knowledgeable and Trustworthy, I always speak to Jit and find him Excellent he knows what lam looking for and he’s Helpful and Truthful .

June 16, 2026
Rated 5 out of 5 stars

Very helpful and friendly,accommodated…

Very helpful and friendly,accommodated all our needs and got our trip sorted
Thank you!

June 11, 2026
Kenwood Travel logo

Reply from Kenwood Travel

Dear Mr Patchett,

Thank you so much for your kind feedback. We’re really pleased to hear that you found our team helpful and friendly, and that we were able to accommodate all your needs. It was a pleasure assisting you with your trip, and we hope to help you again in the future!

Kind Regards,
Kenwood Travel

Rated 5 out of 5 stars

First class service!

I have been using Kenwood travel for years and once again Pam gets me competitive quotes and is so prompt with any queries I may have.

June 15, 2026
Kenwood Travel logo

Reply from Kenwood Travel

Dear Natasha,

Thank you so much for your continued support and kind words.
We’re delighted to hear that Pam has been able to provide you with competitive quotes and prompt assistance.

We truly appreciate your loyalty over the years and look forward to helping you again in the future.

Kind Regards,
Kenwood Travel

Rated 5 out of 5 stars

Reshmee has been fantastic to work with…

Reshmee has been fantastic to work with whilst organising our wedding trip to St Lucia. Easy communication, quick responses and overall really helpful! Thanks!

June 15, 2026
Kenwood Travel logo

Reply from Kenwood Travel

Dear Mr Carter,

Thank you so much for your lovely feedback. We’re delighted to hear that Reshmee was able to make planning your wedding trip to
St Lucia smooth and stress-free.

We really appreciate your kind words and wish you an amazing time on your special trip and should you need any further help please do reach out to Reshmee who will be happy to help.

Kind Regards,
Kenwood Travel

Rated 5 out of 5 stars

Always efficient

Always efficient, honest communication and nothing is too much trouble 😊

June 15, 2026
Kenwood Travel logo

Reply from Kenwood Travel

Dear Michelle,

Thank you for your kind feedback. We’re really pleased to hear you’ve found our service efficient and our communication clear and honest.

It means a lot to know we’ve been able to help, and we look forward to assisting you again in the future.

Kind Regards,
Kenwood Travel

Rated 5 out of 5 stars

Good experience

Tina was really helpful recommending places to stay and providing different quotes. Also price was good when comparing with other travel providers.

June 15, 2026
Kenwood Travel logo

Reply from Kenwood Travel

Dear Mrs Williams,

Thank you for your kind feedback. We’re delighted to hear that Tina was helpful in recommending places to stay and providing a range of quotes.
It’s great to know you were happy with the price and overall experience compared to other travel companies.

We really appreciate you taking the time to share this and i will be sure to pass this on to Tina.

Kind Regards,
Kenwood Travel

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