Hiboy  Reviews 

I deal with all sorts of companies being a sales and service location and it is a NIGHTMARE dealing with other companies. hiBOY has ALWAYS been prompt, professional and accommodating.

HIGHLY RECOMMEND!

Charger stopped working, all it took was a simple email and new charger was sent to me. Great customer support, Thanks!

I cannot thank Vinnie and the Hiboy Support Team enough for their outstanding customer service. From the very beginning, Vinnie was incredibly kind, patient, respectful, and genuinely caring. Every question I had was answered quickly, and I always felt like they truly wanted to help me.
They arranged a replacement rear wheel and rear brake cable for my Hiboy U3, and they even made sure the rear axle bolts I needed were included without me having to ask again. Their communication was excellent, and they kept me updated throughout the entire process.
It is rare to find customer service that is this thoughtful and dedicated. I truly appreciate all of the time, effort, and kindness Vinnie showed me. Thank you so much for making this such a positive experience. I highly recommend Hiboy and their amazing support team to anyone. May God bless you all, and thank you again for everything! ❤️🙏

My found Minas help above anything I would have ever expected. They have been helpful, supportive and extremely responsive to my issues.

The charge port cover on my scooter ripped off. I emailed customer service and they replied within 2 hours. The communication was kind, clear, and concise. They are sending me a replacement part even though the scooter is outside of warranty. Excellent customer service!

Prompt replies and helped me with the issue. Received replacement parts shortly after.

Excellent service for my replacement motor!

They have been very helpful and response in helping me resolve several issues with my scooter.

I did have a problem with my scooter and wrote a review. Then Hiboy immediately replied and sent me a repair part. It fixed the issue. Outstanding customer service! Love them.

After only a month of use, it appeared that my charger was faulty, but the service team was very kind and helped me and I received a new one for free

I Absolutely LOVE my Hiboy Titan, however, when checking the hydraulic brake fluid, the screws are EXTREMELY hard to put back in, and nowhere does it tell you to take the O-ring out of the hole and place it on the screw, so of course I goto force the screw in because it fit before. I had to put enough force that I ended up slipping, losing the screw down where Ill never find it in my life. I looked everywhere, because HIBOY said they would not send me one little screw, and it would cost 100$+ for the whols handle. Even our local bike shop thought the screws he tried didnt fit because of the O-ring, and so I HAD TO ASK for a Whole replacement brake handle eventually, and thankfully, Hiboy support accepted (warantee, cost of product, they had to do something..). The loss of star is for me having to ask when they knew they could do that instead, and leaving me stressed for 2 weeks....oh well, solved now :) Thank you Hiboy support for the solution we landed on.

We’ve had a few issues with our Hiboys but Chloe in the customer service area is top-notch. She’s very responsive and very nice and follows up and makes sure you have the best experience possible. Way to go Chloe. Keep up the great work!

I had initially left a poor review based on challenge with my battery. Hiboy went above and beyond to rectify the situation. I am extremely pleased with the way the customer service responded. Thank you!

I love the electric scooter how it handles one of my best purchases gets me around everywhere easily I'm in Brooklyn New York the Hi boy team is very nice and help full. A definite recomendación to buy!

Helpful and quick response time.

I bought an electric scooter for my grandson. It had an issue Vinnie resolved it very quickly! I would definitely buy from them again!

I purchased a Hiboy S2 Pro on Amazon. A little after a year, and after the warranty period, the charger failed. Despite being out of warranty, Hiboy provided a new one, free of charge! They were also very nice and easy to work with!

Mina is the best. I received outstanding customer service. She always follow up and will go above and beyond to resolve any issues I had. Mina also have a lot of patience as well. Mina use kind words and professional. Thank You so much Mina for your assistance your awesome !!

Quick service and easy transaction.

Vinnie was quick to anwser, polite and kind. Altough I’m not impressed with the quality of the Hiboy parts and components, I am pretty much with costumer service. Thanks !