Harrington & Co. Hatters Reviews 892

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 738 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their appealing design, high quality, and comfortable fit, often noting them as stylish alternatives to common headwear. The ordering process is consistently described as easy and user-friendly, with many appreciating the clear website navigation and informative product photos. People also highlight the efficient delivery service, which often includes timely updates on order status. However, some people were dissatisfied with the quality of the product, noting issues with stitching and the overall construction, suggesting it did not meet expectations for a handmade item. A few other people also noted a discrepancy between the company's portrayal as a traditional English hat company and the products being mass-produced in China, which led to longer delivery times than anticipated.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality, fit, and... See more

Quality

Consumers find quality to be positive, with many reviewers praising the products as well-made, durable, and... See more

Order

Customers report a high level of satisfaction with the ordering process, describing it as easy and simple... See more

User experience

People report positive experiences with user experience, highlighting the ease of ordering and the... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising fast delivery times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy on line order system. Love the design of your products. Just hope your shipping service is good. Ordering directly from vendors has been difficult in my past. My fingers are crossed yours is s... See more

Company replied

Rated 5 out of 5 stars

Photos showed in detail how nice looking these hats looked on different types of people's heads. Good selection in cold or hot weather. Seems like a very good deal including free shipping. I'm looking... See more

Company replied

Rated 5 out of 5 stars

I was looking for an alternative to a baseball cap for my husband that was a little smarter but functional. I am so pleased with this beige denim one. It's smart and very flattering for a 75 year old... See more

Company replied

Rated 5 out of 5 stars

Harrington’s Hatters are the real deal. beautifully constructed caps and hats that fit as they should. My husband loves his surprise cap and wears it daily. The company are so professional and easy... See more

Company replied


Company details

  1. Fashion Accessories Store

Written by the company

We founded Harrington & Co. Hatters on the belief that a proper cap should offer comfort, confidence, and character as well as style. All orders include a 100-Day Fit Guarantee, so you can try our caps with confidence.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

892 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent value.

Apart from a delay in attending to my order ( which was not a.problem in this weather ) things went smoothly.
The black leather cap suddenly appeared through my letterbox. It’s good quality, skilfully made, fits perfectly
and looks good. it has no lining, unlike my other leather caps ( Eureka brand ) which is interesting.

June 24, 2026
Unprompted review
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Rated 5 out of 5 stars

Comfortable

Common, well made hats. It’s nice to have a cover that doesn’t advertise some company. Hats are both comfortable.

June 18, 2026
Unprompted review
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Rated 5 out of 5 stars

I often wear a baseball cap but …

I often wear a baseball cap but as soon as I saw your advert I knew that this was the cap I had been looking for (without knowing it !). More stylish than a traditional flat cap, more suitable for someone of more mature years than a baseball cap - it’s perfect! I may have to buy more…

June 23, 2026
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Rated 1 out of 5 stars

RUBBISH

RUBBISH. You can buy the same hat on Amazon at a fraction of the price. I was fooled into their advertising on Facebook- BEWARE

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

I was looking for a new hat but didn’t…

I was looking for a new hat but didn’t know what type and then I found Harrington hats, their selection of hats is excellent and the one I chose fits perfectly it’s just what I was looking for, the delivery was a bit slow but the company emailed me to let me know because it was hand made things can take a little longer

June 19, 2026
Unprompted review
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Rated 5 out of 5 stars

The hat is lovely

The hat is lovely. Exactly what i was looking for. They do rather like sending me emails but for now that's ok. Really pleased I found them.

June 22, 2026
Unprompted review

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