Absolutely love the hats, they are comfortable, stylish, and high quality. They are packaged well for shipping. I wouldn’t pay for VIP processing again, it’s a waste of money. The website implies t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I became a fan years ago when I purchased my first Eric Javits fedora. I’ve had so many compliments and it has kept its shape wonderfully. I have purchased two others hats since. Love them, always get... See more
Company replied
I bought the LouLou sun hat, and it’s absolutely stunning. I’ll definitely be ordering more hats from this company. From the moment I placed my order to its arrival, it was clear I was dealing with a... See more
Company replied
Beautiful, well made and well designed products - I have many pieces I've cherished for years - they never go out of style! Also a great go-to spot for gifts - especially for my sisters - they just... See more
Company replied
Company details
- #60 of 116 best companies in Fashion Accessories Store
- #137 of 292 best companies in Clothing Store
- #12 of 27 best companies in Handbags Shop
- #13 of 22 best companies in Hat Shop
- #5 of 10 best companies in Headwear Store
- #34 of 65 best companies in Shoe Store
Written by the company
High end designer handbags, hats, and footwear
Contact info
350 NE 75th Street, 10010, New York, United States
- info@ericjavits.com
- ericjavits.com
4.3
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Your response was quick and correct.
June 23, 2026
Unprompted review
frustrating service but love the item
have to keep on reaching out to customer service to obtain my credit. and they were not flexible in terms of switching my return method from credit to original payment. have to repurchase items.
the product itself is super nice!
June 15, 2026
Reply from Eric Javits
Thank you for taking the time to share your experience. We're sorry to hear that the return and credit process felt frustrating and required multiple follow-ups on your part.
We understand how inconvenient it can be when expectations around return options and credits don't align with what you were hoping for. While return methods cannot be changed once selected, we recognize that this may have added extra steps to your shopping experience, and we're sorry for any inconvenience this caused.
That said, we're so happy to hear that you love the product itself. Knowing that you enjoy the quality and design of our products truly means a lot to us.
We appreciate your feedback, as it helps us identify opportunities to improve our processes and communication so we can provide a smoother experience in the future. Thank you for choosing Eric Javits.
Eric Javits Team
Eric Javits’ response to my June 20 post
Eric Javits’ response to my June 20, 2026 post is completely untrue. I never received any of the responses or calculations they claim to have sent. Is it possible they repeatedly sent to an incorrect email? Highly unlikely. I consistently check my junk file and just to be certain I did numerous searches of all my emails. NO COMMUNICATION FROM ERIC JAVITS, just a lie. So, not only lousy customer service, but untrustworthy follow up to Trust Pilot posts. If they want to make good on this situation, they should reach out to me directly. Meanwhile, I reiterate my original advice - BUYER BEWARE: TERRIBLE CUSTOMER SERVICE.
June 23, 2026
Unprompted review
Reply from Eric Javits
Thank you for taking the time to share your concerns, and we’re truly sorry to hear how frustrated you feel.
We want to assure you that we take communication and follow-up very seriously, and we would never intend for a customer to feel unheard or misinformed. Based on our records, responses and supporting details were sent regarding your case, but we completely understand your concern that you may not have received them.
To properly address this and clear up any confusion, we kindly ask that you reach out to our Customer Service team directly so we can review everything with you in detail and provide the full documentation and proof of correspondence we have on file. We want to make sure you have complete visibility and clarity on what was sent and when.
We truly value the opportunity to resolve this with you and ensure everything is fully transparent and properly addressed.
Eric Javits Team
My complaint is the same every time…
My complaint is the same every time with Eric Javits. The time between ordering and shipping and receipt of item is incredibly slow. I even paid for expedited VIP shipping and received the item 2 days later than anticipated which meant I could not bring my hat with me on my vacation. Very disappointed in that. The quality of the hats are excellent, but the shipping is terrible.
June 14, 2026
Reply from Eric Javits
Thank you for taking the time to share this feedback. We're truly sorry for the disappointment this experience caused, especially since you purchased the hat for a vacation.
We know that when customers make a purchase for a specific occasion, timing is just as important as the item itself.
We also hear your frustration about the shipping experience, particularly since this has been an ongoing concern for you. We never want our customers to feel like they're waiting too long to receive an order, and we're sorry that this experience left you feeling let down.
That said, we're so glad to hear that you continue to love the quality of our hats. It means a lot to us that, despite your shipping concerns, you still recognize the craftsmanship and care that go into our products.
Thank you for being honest with your feedback. We genuinely appreciate it, and we'll be sharing your comments with our team as we continue working to improve the overall experience for our customers.
Eric Javits Team
Wrong item delivered & non existent customer service
Wrong item delivered. Cannot get hold of customer service through phone or via email. Terrible service.
June 14, 2026
Reply from Eric Javits
We sincerely apologize for the frustration and disappointment you've experienced. We understand how upsetting it is to believe you've received the wrong item and then have difficulty reaching our team for assistance.
We would like to reassure you that our Customer Service team is available to help, and all of our contact details can be found on our website. You may always reach us by email at customerservice@ericjavits.com or by phone at 855-208-6200 during our business hours.
We never want our customers to feel unsupported, and we're sorry if this was your experience. If there is still an unresolved issue with your order, please contact us directly so we can review it and work toward a resolution as quickly as possible.
We truly value your feedback, as it helps us identify areas where we can improve our service.
Eric Javits Team
Just received my hat
Just received my hat! Superior quality. Looks exactly as pictured. Beautiful!
June 17, 2026
Reply from Eric Javits
Thank you so much for the lovely feedback—we really appreciate it! It means a lot to know you’re enjoying our products. We put a lot of care into what we make, so hearing this truly makes our day. Hope you continue to love them, and we’re always here if you ever need anything!
Eric Javits Team
Great customer service
Great customer service. Nice to find in our busy world.
I can not wait to receive my hat. I know it will be beautiful.
June 17, 2026
Reply from Eric Javits
Thank you—that really means a lot to us! We’re so glad you’ve had a good experience with our team. We always try to be as helpful and thoughtful as possible, and it’s great to know that effort came across. We truly appreciate you taking the time to share this!
Eric Javits Team
Service not good customer service…
Service not good customer service respond so late
I paid for "Protect Package" and ordered online, but I didn't receive the package. I thought that by paying for "Protect Package," the item would be handed to me in person.
June 9, 2026
Reply from Eric Javits
We're truly sorry to hear this and apologize for the delay in responding to you. We understand how frustrating it can be when you're waiting for assistance and don't receive a timely reply.
This is not the level of service we aim to provide, and we sincerely regret that your experience left you feeling disappointed.
Please know that we value your feedback and are continually working to improve our response times and overall customer experience. If you still need assistance, our team is here to help.
Thank you for bringing this to our attention, and we appreciate the opportunity to do better.
Eric Javits Team
Reply from Eric Javits
Thank you so much for your kind words! We’re thrilled to hear you love your hat and that your shopping experience was smooth and easy. That means a lot to us. Enjoy wearing it, and we hope to see you again soon!
Eric Javits Team
Reply from Eric Javits
We truly value your wonderful feedback, so thank you very much! Knowing that you are pleased with our products matters a lot. Hearing this makes us very happy because we put a lot of effort into what we create. We're always available if you need anything, and we hope you keep loving them!
Eric Javits Team
Reply from Eric Javits
Thank you so much for your wonderful feedback—and for being a repeat customer! We’re thrilled to hear this is your third hat and that you’re still loving the quality and packable design. That kind of loyalty truly means a lot to us. Enjoy your new sun hat, and we look forward to being part of your collection for many more seasons to come!
Eric Javits Team
products
products, service and delivery were exactly as expected, ontime and easy. thank you
June 16, 2026
I have purchased several hats from EJ
I have purchased several hats from EJ, wool fedora’s (3 colors) and more recently a SPF packable summer hat! I love my hats! I always receive compliments too;)
May 15, 2026
My Daphne hat is a perfect fit
My Daphne hat is a perfect fit. Beautiful quality product and it arrived packaged well. I only wish I had bought this hat sooner!
June 15, 2026
shipping and return fees
Between shipping and return fee, I was charged $50.00!!!
Never again. The shoes were beautiful but didn’t fit.
Horrible customer practices!!
June 20, 2026
Unprompted review
Reply from Eric Javits
We're very sorry to hear this and completely understand your frustration. It’s disappointing to find a pair of shoes you love, only to realize they aren’t the right fit and then have to pay additional shipping and return costs on top of that.
We're glad to hear that you loved the look of the shoes, but we're truly sorry that your overall experience left you feeling let down.
We do our best to be transparent about our shipping and return policies by making them available on our website before purchase, but we also understand that these costs can feel especially frustrating when an item simply doesn't work out.
Your feedback is important to us, and we never want our customers to walk away feeling disappointed by their experience. We appreciate you taking the time to share your thoughts, and we'll be sure to pass them along to our team as we continue looking for ways to improve.
Eric Javits Team
Easy to order -- NO quality issues
Easy to order -- NO quality issues! Love the adjustable strap and just an all round pretty handbag. Also appreciate the dustbag for storage. This is my fourth Amelie HB purchase and extremely pleased with Eric Javits.
June 15, 2026
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