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Company details
Written by the company
Edubini ist eine deutsche Spielzeugmarke, die sich darauf spezialisiert hat, den Spielzeugmarkt mit innovativen Produkten zu revolutionieren. Als Antwort auf die Bedürfnisse moderner Eltern entwickelt Edubini speziell konzipierte Spielzeuge, die darauf abzielen, die einzigartigen Fähigkeiten jedes Kindes zu fördern.
Contact info
Sandkamp 1, 22111, Hamburg, Germany
- support@edubini.com
- edubini.com
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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Products never arrived
We never received our order. There was an email that says it shipped on 12.16 but the DHL tracking number only says it was scanned on that day but nothing about it being shipped. The order was made on 5.12. It is now 28.12. Now they keep asking for reviews on a product we did not receive. Wonderful.
Be upfront. Let your customers know it is running late. Respond to your emails from customers with more than just an automated response telling them to look in their garage or at the neighbor's house. It's basic customer service.
We will never order another product from this company if this is not resolved satisfactorily and with an apology.
Unbelievable.
December 5, 2025
Unprompted review
Product never arrived
Product never arrived. We ordered in November in order to make sure we would get it before Christmas. Total disappointment 😞
December 24, 2025
Unprompted review
Worst support ever
My parcel was supposed to ship 20 days after I order the item because it was out of stock which is totally understandable. Today exactly 3 MONTHS later still have not received my order neither a response from support since 17/10
August 31, 2025
Unprompted review
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