Product was crated well for shipping. Conveyor seems to work well while running. Instructions were a little vague. Perhaps more details could have been provided, such as preferred hydraulic oil t... See more
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Itll be a great garage but there are missing prta in the package However they are quick to send parts (some are not the good ones reordered however but they are willing to reimburse for custom ma... See more
Ordering, shipping and quality of the 40x40 container shelter all are very good. My really only complaint would be the directions for the installation. I would have given 5 stars but found directions... See more
Both shipments had the units positioned on the trailers such that the fork pockets were inaccessible (facing the truck cab) and one truck had a car positioned directly behind it. The units were also... See more
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Company details
- #1 of 1 best companies in Industrial Area
- #1 of 1 best companies in Portable Toilet Supplier
Written by the company
Chery Industrial stands as your premier partner for robust industrial and commercial solutions, offering an extensive range of products designed for unmatched durability and performance. Our comprehensive portfolio includes heavy-duty container shelters and versatile storage shelters, secure shipping containers, reliable gates and fences, ergonomic workbenches, innovative modular homes, and a wide selection of essential industrial equipment. We are unwavering in our commitment to providing top-tier, high-quality products that meet the rigorous demands of any worksite, ensuring long-lasting value and operational excellence. What truly sets Chery Industrial apart is our fully integrated service infrastructure, designed to provide a seamless and reliable experience from purchase to delivery. Understanding that time is a critical asset, we operate a strategic network of six warehouses across the United States. This ensures your equipment is dispatched from the closest possible location, guaranteeing fast and efficient delivery to minimize downtime and keep your projects on schedule. Our logistics prowess is further enhanced by a dedicated, US-based professional logistics team that expertly manages the entire transportation process. This team works in concert with our knowledgeable customer service specialists, who are always ready to provide expert guidance and answer any questions you may have. At Chery Industrial, we are dedicated to offering not only competitively priced products but also a comprehensive, end-to-end solution. We combine superior products with outstanding, specialized support in customer service, transportation, and logistics, making us the trusted choice for businesses that demand quality and efficiency.
OUR PROMISE TO YOU
Written by the company
- Your satisfication is our #1 goal.
- Even though we strive to provide the best service possible, there may occasionally be imperfections. If you experience any issues, please contact us at your earliest convenience. Our team will be happy to assist and make things right.
Contact info
65 Commercial Ave, Garden City, 11530, NY, United States
- 888-589-8148
- Service@cheryindustrial.com
- cheryindustrial.com
Holiday Sales
3.9
Great
248 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 51% of negative reviews
Typically replies within 48 hours
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BEWARE
Bought an item on special sale. When the item arrived with no packaging, filthy dirty and faded, like it had been outside for a very long time and had dents, they refused to let me return the item. It was not received in new condition. The delivery driver would not even take it back. BEWARE
June 16, 2026
Reply from Chery Industrial
We read your feedback and feel truly sorry for the frustrating delivery experience you received with your bargain item. Apologize to let you have a bad experience......
All bargain clearance products are marked final sale with no return eligibility on our product page, as stated upfront to all buyers.
But we fully accept the chargeback resolution and have borne the full cost of this order as a gesture to take accountability for the insufficient packaging that caused your product to arrive damaged and worn. Our warehouse team will immediately upgrade protective packaging and pre-shipment quality checks for every bargain unit going forward, to ensure items arrive intact for all future customers.
Once again, we're sorry for your unpleasant experience.
Delivery time was great
Delivery time was great, product was as expected. Very happy and will be ordering another system soon.
June 8, 2026
It took 48 days from the day I paid for…
It took 48 days from the day I paid for the high altitude main jet for the gas motor on my wood chipper before I received it. I called almost every week and was told that it was not in stock and had to be made BUT when I got the part - it turned out to be a standard part that fits several different types/brands of gas motors.
If you live above 3000 ft altitude and buy one of there items that has a gas motor - expect to wait a LONG TIME to get the correct main jet for your gas motor - there is a different one for 3000 to 6000 ft and then 6000 to 9000 ft
June 12, 2026
Reply from Chery Industrial
We sincerely apologize for the extremely long 48-day waiting period you experienced when ordering the high-altitude main jet, and for the inconvenience this has brought to you. we will make improvements to our inventory management to prevent this issue from happening again. We will take your feedback seriously to continuously elevate our service quality. Apologize again for the bad experience.
Friendly resourceful customer service
Friendly resourceful customer service, actual warehouses around the country. Referenceable products. And you can see they have units via GPS maps. There's a lot of fake websites selling scams. This is the real company.
April 23, 2026
Delivered as stated
June 12, 2026
I ended up having to drive an hour away…
I ended up having to drive an hour away to retrieve my purchase, i feel that my time is worth something! we are looking to buy (2) more of these shelters and if you want our business i believe I should be compensated for my time for picking up this order
May 28, 2026
Very good experience
Very good experience. Material arrived earlier than anticipated. Communication was sufficient and timely. The only thing that could have been better was that I feel like I never knew who I was dealing with on Chery's end. But even then, the info I got was always accurate and timely.
June 1, 2026
The help I got to resolve an issue with…
The help I got to resolve an issue with the delivery carrier
June 1, 2026
Be patient, when they 5-7 days to respond that is what it takes....
Delivered on advertised nice cabinet.
June 1, 2026
I kept calling to talk to someone in…
I kept calling to talk to someone in parts never got through to anybody in parts and no one would call me back piss poor service
May 27, 2026
Reply from Chery Industrial
We sincerely apologize for the unpleasant experience caused by our mistake. Our after-sales team will contact you shortly. We regret any inconvenience this has brought you.
Ginny was great at first
Ginny was great at first, speedy delivery as promised! after damaged post box was opened, both posts have severe scrapes. This looks like it came from your as-is collection!!! I called and left a message last friday and nobody returned my call/complaint!!
May 28, 2026
Reply from Chery Industrial
I’m truly sorry for the unpleasant experience. Your feedback has been sent to our dedicated after-sales team. They will reach out to you right away and handle your case properly. We sincerely apologize for the damaged items and for failing to reply to your call last Friday.
item did not ship
item did not ship, poor customer communication. trying to get my money refunded. will be reporting to Better Business Bureau. i have received the run around where my order is even though i have paid in full. given false fed ex tracking numbers as well. Use a different company.
May 20, 2026
Reply from Chery Industrial
I’m deeply sorry for the terrible experience and the lack of communication on your order. We take full responsibility for the issues with your shipment and tracking. Our team will contact you shortly to resolve this immediately. Thank you for your patience. Apologize to you again!!
Thanks the gate looks great and showed…
Thanks the gate looks great and showed up perfect the proses went good
May 18, 2026
Product ok
Product ok, you they will spam your email after you purchase anything from them.
May 15, 2026
Reply from Chery Industrial
Thank you for choosing our product and we’re glad to hear it works well for you. We are very sorry for the inconvenience caused by our follow-up emails. We will immediately stop sending these emails to you. Thank you for your feedback!
Delivery driver contacted updated me…
Delivery driver contacted updated me delivery was easy
May 13, 2026
Very easy ordering process.
Very easy ordering process.
Great online customer service.
delivery was ahead of schedule and driver did excellent job.
May 19, 2026
Process was fast and easy
Process was fast and easy! I was notified when product arrived! I highly recommend this company.
May 19, 2026
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