My sandals arrived today and the quality was not spectacular. I expected for the price paid they would be better quality. They feel flimsy and that they won’t hold up for very long. If the return poli... See more
Company replied
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Review summary
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These hiking-style cargo pants are my go-to for portaging in Algonquin. Quick dry fabric, plenty of pockets for snacks and my phone, and the convertible zip-off legs are genius when it warms up midday... See more
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Trying to get a size chart and material makeup of a jumpsuit is like pulling teeth. I finally received a size chart and a statement, after asking what % of material was cotton, polyester etc ....... See more
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I walk the Vancouver seawall almost daily and these sneakers have held up beautifully. Comfortable for the full 10km loop, breathable when it's warm, and the waterproof upper handles those surprise ra... See more
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Company details
Written by the company
At Juniper Lane, we believe great style shouldn't be complicated. We offer thoughtfully curated resort and leisurewear for Canadian women and men, with a seamless shopping experience, reliable shipping, and a team that genuinely cares about every order. Our customers are at the heart of everything we do.
Contact info
United States
- byjuniperlane.com
3.2
Average
116 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scarf is gorgeous but pills like crazy
The cashmere blend looked so luxurious in store but after a few wears it's covered in pills. Especially where it rubs against my coat collar. The tartan pattern is beautiful but I spend more time de-pilling it than wearing it.
June 6, 2026
Unprompted review
Sunglasses survived a kayak flip
Flipped my kayak in Muskoka and these sunglasses stayed on my face thanks to the secure fit. The polarized lenses cut the glare on the water beautifully. They've been my go-to for every outdoor adventure since. Sturdy and stylish.
June 9, 2026
Unprompted review
Very disappointing product and return process
I should have read the reviews on this site before ordering from Juniper Lane. I bought two pairs of shoes because they were advertised as orthopedic and having good arch support; and I thought it would be nice to support a non-Amazon business. Shoes turned out to be not at all orthopedic. Also, material was very flimsy and low quality. I emailed them about returns. They pushed for replacements if I paid for international shipping. Or, I could keep shoes and get a 10-15% refund. Full return for a full refund required me to pay for shipping to China which was prohibitively costly from Canada. I pushed back for at least 60% refund but they’ve been deliberately ignoring my emails for the past two weeks. Super disappointed.
June 22, 2026
Unprompted review
Beware of Juniper Lane: shoddy clothes terrible return policies
Juniper Lane has a very slick website advertising free shipping in Canada, referencing Canada, and showcasing what looks like quality clothing; however, shipping took two weeks, it came from China, and the loose flowy dress was tight and ill fitting despite ordering my usual size. Now for the return policy. You owe for return shipping (over $70 if you want a tracking number, over $30 for no tracking) and they charge a “restocking fee” of 15% which is ridiculous! It actually costs more to complete a return than to keep the item. Please read their policies, don’t be fooled by their glowing on site reviews, they are pure fiction!! This site needs to be removed.
June 3, 2026
Unprompted review
Reply from Byjuniperlane
Hi Janine, thank you for taking the time to share your experience. We're sorry to hear the dress wasn't the right fit and that the overall experience left you feeling this way.
Juniper Lane is a brand built and operated by a passionate team that works with trusted global manufacturing and logistics partners. We're committed to transparency — our shipping terms including any applicable conditions, timelines, return policy, and all associated fees, including restocking, are clearly outlined on our website prior to checkout so customers can make fully informed decisions before purchasing.
We also understand that fit can be tricky, and we're sorry the sizing didn't work out as expected. We'd genuinely welcome the opportunity to look into your order personally.
Please don't hesitate to reach out to us at hello@byjuniperlane.com with your order details and our team will be happy to assist.
Warm regards,
The Juniper Lane Team
Absolutely the worst quality of shoes…
Absolutely the worst quality of shoes plastic hollow base and the stitching was really badly done. Scammy company listed return policy and then changed it when speaking to customer service. STAY CLEAR OF THIS COMPANY!!
June 20, 2026
Unprompted review
Reply from Byjuniperlane
Hi Kim, thank you for sharing your feedback. We're sorry to hear the shoes didn't meet your expectations — we understand how disappointing that can be, especially when you're looking forward to a new purchase.
Juniper Lane is a brand built and operated by a passionate team committed to delivering a genuine experience for every customer — that's something we take seriously.
We'd also like to address your concern about our return policy. Our policy is clearly outlined on our website prior to checkout and does not change — we want every customer to feel confident and informed when shopping with us. If there was any confusion during your interaction with our support team, we'd genuinely like the chance to look into that for you.
Please reach out to us at hello@byjuniperlane.com with your order details and we'll do our best to assist you personally.
Warm regards,
The Juniper Lane Team
Terrible Quality
I ordered two clothing items at a cost of Cdn$116. The items arrived in 16 days. Both items were of terrible quality; not even worth trying on.
There are some 5-star reviews on Trust Pilot, but they are obviously fake because the writing style is identical in each one.
They pretend to be a Canadian company but disclose that they are California-based.
Shame on me for not researching them more carefully.
June 21, 2026
Unprompted review
Reply from Byjuniperlane
Hi Gareth, thank you for taking the time to share your feedback. We're genuinely sorry to hear the items didn't meet your expectations — we always want our customers to feel good about what they receive.
On your concern about who we are — Juniper Lane is a brand built and operated by a passionate team working with trusted global manufacturing and logistics partners. We strive to be transparent about our products, pricing, and policies, all of which are made available before checkout.
If you'd like to discuss your order further, we'd welcome the chance to make things right. Please don't hesitate to reach out to us at hello@byjuniperlane.com with your order details and our team will be happy to assist.
Warm regards,
The Juniper Lane Team
Refused my return after making me pay
I bought multiple dresses. They were not good quality dresses. Reached out to return the items. They charge 15% restocking fee, they kept saying we will give you x amount off. If I won’t wear the dresses, why would I keep them. So I followed every rule. Waited for them to confirm that I can return. Once I completed the return process I gave them tracking number. When shipment got there, they refused the shipment. On top of my money, no they made me spend the money on return and they are not responding to any emails. What dishonesty and thieves. Canada should ban them. Why are they still allowing them to sell here.
Edit: You telling me to email even though I had sent emails already asking why the shipment was refused is ridiculous! there has been no response to explain anything.
June 18, 2026
Unprompted review
Reply from Byjuniperlane
Hi San, thank you for bringing this to our attention. We understand how important it is that our return process feels fair and straightforward, and we're sorry to hear your experience left you feeling otherwise.
Our return policy, including restocking fee information and return conditions, is outlined prior to checkout so that customers are fully informed before completing their purchase. We understand that doesn't make the situation feel any less difficult, and we want to make sure your case has been properly reviewed.
We'd kindly ask that you reach out to us directly at hello@byjuniperlane.com with your order number and any correspondence you've received, so that a member of our team can look into the specifics of your return personally.
Warm regards,
The Juniper Lane Team
Toque that doesn't give me hat hair
Every Canadian needs a good toque and this one doesn't completely destroy my hair. The ribbed knit is stretchy enough to sit comfortably without squishing everything flat. The merino wool is warm without being itchy. Wear it from October to April.
May 29, 2026
Unprompted review
Reply from Byjuniperlane
Hi Margot! "Warm without being itchy and no hat hair" — honestly, that's everything a toque should be! We're so glad the merino wool and ribbed knit hit the mark for you. Here's to many cozy months ahead, from October to April and beyond! 🍂
Warm regards,
The Juniper Lane Team
Quilted barn coat for rural life
I live on a hobby farm outside Kingston and this quilted jacket is my daily uniform for chores. Warm enough for cold mornings, easy to move in, and the dark green hides all the inevitable dirt and hay. Practical fashion at its finest.
May 27, 2026
Unprompted review
Reply from Byjuniperlane
Hi Hadassah! A hobby farm outside Kingston — what a wonderful setting for this jacket to prove its worth! We love hearing it's become your daily uniform for chore mornings, keeping you warm and moving freely through it all. The dark green hiding a little hay and dirt is honestly a bonus we hadn't even thought of! We hope to see you back soon. 🌿
Warm regards,
The Juniper Lane Team
Wool coat for holiday parties
A classic black wool coat that elevates every outfit. Wore it over a sequin dress for New Year's in Yorkville and felt incredibly elegant. The oversized lapels are a gorgeous detail. Heavy enough for December but not bulky. Stunning.
June 1, 2026
Unprompted review
Reply from Byjuniperlane
Hi Frederique! We absolutely love this — a classic black wool coat that brings elegance to a sequin dress at a New Year's party in Yorkville is exactly the timeless luxury we designed for. The oversized lapels and perfect December weight without bulk sound like the ideal holiday staple. Thanks for sharing, and we hope it carries you through many more elegant occasions!
Warm regards,
The Juniper Lane Team
Took this on a sailing trip on Lake…
Took this on a sailing trip on Lake Huron and it handled the wind and spray perfectly. Lightweight enough to pack in my bag when the sun came out but protective enough for those sudden lake squalls. The bright coral colour is easy to spot too.
May 30, 2026
Unprompted review
Reply from Byjuniperlane
Hi Angeline! We love this — a jacket that handles Lake Huron's wind and spray, packs away for sunshine, and shows up bright coral on the water is exactly the versatile adventure gear we designed for. Thanks for taking us sailing with you, and we hope it carries you through many more lake adventures!
Warm regards,
The Juniper Lane Team
DO NOT ORDER FROM JUNIPER LANE
DO NOT ORDER FROM JUNIPER LANE! Website states customer is responsible for return shipping cost, and that the warehouse is in Canada, so I decided I was willing to take the risk since I wouldn't have to ship possible returns out of the country. Ordered several pairs of shoes only to get shipping notification from ... China?! Shoes were expensive, so expected good quality. They all look and feel like plastic. When I put in a return request I was informed I'd have to ship them back to China at my expense (even though the website says their warehouse is in Canada), or I could keep them and get a 10% store credit, which is useless to me since I'll never order from them again, and neither will I wear their plastic shoes.
June 1, 2026
Unprompted review
Reply from Byjuniperlane
Hi J.Penn, we understand your frustration with the discrepancy between where you expected your return to go and where you were told to send it.
We recognize this created confusion, and we apologize that the experience didn't meet your expectations. The shoes arriving in less-than-expected condition made this even more frustrating.
We'd genuinely like to address this situation properly. Please reach out to hello@byjuniperlane.com with your order details and request to speak with our management team directly. They can review the specifics and work with you on a resolution.
Kind regards,
The Juniper Lane Team
Do not recommend
This company ships from China, not Canada as advertised. The items all run small, and the quality's overall fairly poor. This is clearly just another online shop ripping off other websites styles. One dress I got is cute, but the others did not look anything like advertised. I'd steer clear unfortunately.
Also note all the 5 star reviews specifically mention some Canadian landmark/city, they are all very obviously fake.
June 14, 2026
Unprompted review
Reply from Byjuniperlane
Hi Kaitlin, we appreciate your feedback. We understand your concerns with the sizing and product quality.
Juniper Lane was founded by a Canadian team committed to transparent business practices. Our product images are representative and sourced from our manufacturing partners. All details about our operations are communicated before purchase.
We'd genuinely like to understand your experience better — please reach out to hello@byjuniperlane.com with photos and your order details, and our team will review your case personally.
Kind regards,
The Juniper Lane Team
I bought online one women dress about my self
I bought online one women dress about 79 dollars they sent me after one month I ordered for 2 extra large they sent me small size very poor quality and stitching,after my complain they said I’m responsible for returning , shipping cost to china , not Vancouver, ant not returning my money , they are making fool people of Canada , government should take action against them.
June 12, 2026
Unprompted review
Reply from Byjuniperlane
Hi farheen, we're genuinely sorry for this experience. A month-long delay followed by receiving a completely different size than you ordered, combined with quality issues, is absolutely not acceptable.
We understand your frustration with the return process and want to make this right. This situation warrants a direct review from our management team.
Please reach out to hello@byjuniperlane.com with your order details and photos of the sizing error and stitching issues, and request to speak with our management directly. We want to help resolve this.
Kind regards,
The Juniper Lane Team
Canada Goose alternative that works
After years of side-eyeing $1000 parkas I found this brand and it's honestly just as warm. Down fill, coyote-free design (bonus), and a hood that actually stays up in prairie wind. My Saskatoon colleagues are converts too.
June 6, 2026
Unprompted review
Reply from Byjuniperlane
Hi Cassidy! We love this — a parka that delivers Canada Goose warmth without the price tag, plus the coyote-free design and a hood that actually handles prairie wind are exactly what we designed for. The fact that your Saskatoon colleagues are converts too is the best compliment. Thanks for sharing!
Warm regards,
The Juniper Lane Team
Ordered from cleo..
Ordered from cleo... got this juniper lane reply. Do not order from these.... people?? .... weeks and still haven't received my dresses. We all have to start shopping in stores again... this will only get worse. sigh...
May 31, 2026
Unprompted review
Reply from Byjuniperlane
Hi, we're sorry you're experiencing a delay with your order.
We'd like to help track down your dresses and understand what's happening with your delivery. To assist you properly, we may need to clarify your order details.
Please reach out to hello@byjuniperlane.com with your order number or the email address associated with your account, and our team will prioritize locating your order and providing you with tracking information immediately.
Kind regards,
The Juniper Lane Team
The delivery was 3weeks
The delivery was 3weeks.
The dress was not the colour pictured and the fabric was beyond cheap and low quality.
The sizing was also wrong. Do not buy from Juniper Lane. The whole thing is a SCAM.
They are laughing all the way to the bank.
June 13, 2026
Unprompted review
Reply from Byjuniperlane
Hi Susan, we're truly sorry you experienced both a delivery delay and that the dress didn't meet your expectations when it arrived.
We understand your frustration with the colour, quality, and fit. Our product images are representative and sourced from our manufacturing partners. We'd genuinely like to understand what happened with your specific order.
Please reach out to hello@byjuniperlane.com with photos and your order details, and our team will review your case personally and explore how we can help.
Kind regards,
The Juniper Lane Team
Bomber jacket is my transitional hero
From March slush to May warmth, this bomber jacket carries me through the messiest season in Canada. The water-resistant shell handles puddle splashes and the quilted lining is just warm enough. Plus it looks cool.
June 1, 2026
Unprompted review
Reply from Byjuniperlane
Hi Reine! We love this — that messy March-to-May Canadian transitional season is exactly what this bomber was designed for, and we're thrilled the water-resistant shell and quilted lining are handling the job beautifully. Thanks for sharing, and we hope it carries you through many more seasons!
Warm regards,
The Juniper Lane Team
Waxed cotton for maritime weather
Living in Halifax means constant wind and rain. This waxed cotton jacket is inspired by fishing village outerwear and it handles everything the Atlantic throws at it. Develops a beautiful patina over time. Very east coast chic.
May 27, 2026
Unprompted review
Reply from Byjuniperlane
Hi Noemi! We absolutely love this — a waxed cotton jacket inspired by maritime tradition that develops a beautiful patina while handling Halifax's Atlantic weather is exactly the east coast spirit we hope to capture. Thanks for sharing, and we can't wait to hear how it evolves with time!
Warm regards,
The Juniper Lane Team
I received a dress that looks nothing…
I received a dress that looks nothing like the dress I ordered. Bait and switch is what they do. No accountability whatsoever. Do not order from this website. Temu is cheaper . Clothes made in Asia. Nothing Canadian here. Return policy is ridiculous.
June 5, 2026
Unprompted review
Reply from Byjuniperlane
Hi Darlene, we're truly sorry the dress didn't match what you expected when it arrived.
We understand how disappointing it is when a product feels different than the photos. Our product images are representative and sourced from our manufacturing partners. We'd genuinely like to understand your experience better and help make this right.
Please reach out to hello@byjuniperlane.com with photos and your order details, and our team will review your case personally.
Kind regards,
The Juniper Lane Team
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