Across Computershare we process the personal data of millions of individuals and take the privacy of their personal data very seriously. We are committed to protecting personal data we process against loss, supporting the privacy rights of individuals and, at all times, complying with the prevailing laws and regulations governing confidentiality, data protection and security of information.
This privacy policy provides a summary of how we use your personal data where the personal data we hold and process depends on the services we provide to you. It also explains your rights over your personal data and how you can exercise them. More information regarding the records held by the South African Computershare Group of companies and the procedure to be followed in requesting information from us for the purpose of exercising or protecting the right of access to information can be obtained via a separate dedicated document that is linked at the end of this notice.
If you have any questions about any of our privacy documentation or how we use your personal data, please contact our Information Officer or Deputy Information Officers:
Teresa van Niekerk (Information Officer)
Telephone number: (011) 370-7709
Email address: Teresa.Van.Niekerk@Computershare.co.za
Sadia Ismail (Deputy Information Officer)
Telephone number: (011) 370-5248
Email address: Sadia.Ismail@Computershare.co.za
Elizabeth Meyer (Deputy Information Officer)
Telephone number: (011) 370-7788
Email address: Elizabeth.Meyer@Computershare.co.za
In this policy the words we, us and our always mean a member of the Computershare group of companies registered in South Africa.
When we say personal data, we mean any information that is about you or which can help identify you.
We may collect your personal data in a number of ways. You may provide personal data to us directly, or we may collect your personal data from third parties.
Information you provide to us
You may provide personal data to us when you contact us. This could be by email, letter, phone, or when you submit personal data online. The types of information you provide to us will differ depending on the services we provide to you, but we will always only collect and process personal data required for the provision of services.
Other information we collect
Depending on the services we provide to you, we may also receive your personal data from other companies.
When you visit our websites or open emails from us, we collect information about your website use and email viewing so we can improve our services. For more information about how we collect this information please see our Cookie Policy.
You may also provide personal data to us about other individuals, such as joint account holders or family relations. If you do this, you must confirm the other person agrees you may share their personal data with us and that we may use it in accordance with our privacy policies.
We use your personal data in the following ways:
To deal with requests you send us.- To respond to your queries.
- To provide you services and to enable us to provide services to our clients.
- To provide you updates on changes to our policies or terms and conditions.
- To help us improve our services.
- To analyse how people use our websites or interact with emails we send.
- For trend analysis to help us develop and improve our products and services.
- For profiling purposes to help us ensure that we provide you with the right information and offer you relevant services.
- To update you on topics and services you are provided or contact you about other services and products we think may interest you.
- To comply with our legal and regulatory obligations, for example, transaction reporting under rules imposed by the Financial Sector Conduct Authority and the Financial Intelligence Centre.
- To monitor the security and use of IT systems.
- To deal with any complaints or legal claims.
- To manage our business in an efficient and proper manner, including the management of our financial position, our resources, the risks to which we are exposed and the way in which we arrange our internal operations.
- To determine if and when you have accessed email messages and web content provided by us.
Depending on the services we provide, we will use your personal data for other purposes detailed in further privacy policies, with examples of such purposes being:
- To maintain your account.
- To validate your identity and authenticate you.
- To prevent fraud and financial crime.
- To carry out your instructions in relation to the service we provide you.
- To keep records of your holdings and any transactions that we facilitate on your behalf.
- To inform you of your rights.
Where we process your personal data, we need to have a valid legal basis for doing so. More detail is provided within privacy policies specific to services we provide, with legal bases being one or more of the following:
- It is necessary for us to process your personal data for us to perform our obligations under either a contract you have with us, or to take steps at your request before entering a contract with you or a contract we have with a client you have a relationship with (e.g. your employer).
- It is necessary for us to comply with a legal obligation to which we are subject.
- You have given consent to processing for one or more specific purposes.
- It is necessary for the purposes of legitimate interests pursued by us or by a third party, and those interests are not overridden by your interests or your fundamental rights and freedoms.
Depending on the service we provide you, we may share your personal data with third parties where adequate safeguards are in place to protect your personal data.
We may share your personal data:
- To another entity in the Computershare Group.
- To other companies to provide services to you or to help improve our services and products
- Where requested to comply with our legal or regulatory obligations (which may include sharing information with regulators, auditors or other public bodies).
- To help improve our services and products.
For clarity, we will never sell your information to anybody for unsolicited marketing.
We keep your personal data for as long as we need to for the purposes for which it was collected or (if longer) for any period for which we are required to keep personal data to comply with our legal, contractual and regulatory requirements.
We may provide you with some services through another member of the Computershare group, or another company which is based in a country where data protection laws and standards differ from those in your home jurisdiction, including UK, EU, India, Australia, and the United States.
Where we send your personal data to another country, we will always ensure adequate measures are in place to safeguard it and to ensure you can exercise your rights effectively.
Accessing your information
You may ask for a copy of the personal data we hold about you by emailing us at the contact details provided above.
Correcting your information
We try to ensure all of your personal data is accurate. If you find any inaccuracies or if your details change, please notify us promptly and we will correct them.
Deleting or restricting use of your information
You may ask us to delete or restrict use of your personal data. If you do, we will comply with your request unless there is a legal reason for us not to (for example, if a law says we must retain records for a fixed period and to do so we must retain your personal data).
Withdrawing consent
Where the legal basis for us processing your personal data is that you have given your consent to that processing, you may withdraw your consent at any time. If you do so we will stop processing your personal data promptly.
Marketing preferences
Where you have provided consent for us to provide you with marketing information, you can change your preferences in relation to marketing at any time by contacting us at returnmycall@computershare.co.za
Complaints
If you have any complaints about the way we use your personal data please contact our Information Officer or Deputy Information Officers who will try to resolve the issue.
You also have the right to complain to the data protection supervisory authority in your country. If you need more information about how to contact the Information Regulator please let us know by contacting our Information Officer or Deputy Information Officers.
Effective Date: this Privacy Policy was last modified on 17 February 2025. Read the details of our Global Recruitment Privacy Notice