AVOID AVOID AVOID.
AVOID AVOID AVOID.
Bought a new car and tried to alter the policy. Charged too high of an additional premium so asked to cancel policy. Whacked on a cancellation fee Pointing to T's & C's that were never sent to me and they couldn't evidence that it had been sent to me. Cancellation charges different in the Terms of Business sent before signing up and supposedly after. Appalling Customer service from a contact centre in South Africa. Staff refused to provide surname or job titles. Very evasive in answering the simplest of questions.
AVOID AVOID AVOID
Reply from GoSkippy Insurance
Hi, thank you for your feedback. We take customer satisfaction seriously and would like to apologise for the level of service you've recently experienced with us. We aim to always provide excellent customer service and I'm sorry if we may have dropped short on this occasion.
Please could you email us your vehicle registration, post code and the concerns raised to reviews@goskippy.com. We will then contact you to discuss this further.